eBay (UK) Customer Service Issues

I purchased an iPhone XR from Techluxurious in June this year. The phone had minor issues from the beginning, and I hoped they would resolve themselves as I became more familiar with the device. Over time, the phone began freezing, the battery stopped charging and started discharging, and the photo recognition feature ceased working. After 8 weeks, I contacted the seller regarding these issues. They mentioned that the 30-day refund window had lapsed, and I could not receive a cash refund. I pointed out the 12-month guarantee they offer, and they requested I send the phone back to them, which I did on 3/11/[redacted]. Despite my repeated inquiries about when they will return the phone, I have not received any response. I am now seeking assistance from eBay to address this issue with the seller. My name is John Weallans, and my eBay username is JHW61940, where further details about this matter can be found.

I purchased these wheels believing they were authentic BBS R90 Mini wheels since the listing mentioned them as BBS. Additionally, the seller had sent me a photo of the BBS stamp upon request. Upon collection, I discovered the stamp was missing. The seller explained that the stamp photo was from a different set of wheels in a friend's possession believing they were authentic BBS. I chose not to raise the issue during collection, assuming the wheels were mine once paid for, and didn't ask for a refund from the seller.

Mobile Phone Purchase Issue I came across an ad for a mobile phone listed under Item ID: [redacted]18 from the seller ID: ilovegreyhounds on 9th November. The phone was priced at £[redacted].00 with a 'Buy It Now' option, and the seller had excellent feedback. I asked a few questions, made the payment promptly, and noted that the item was to be dispatched the next day. However, after the item was marked as dispatched on 12th November, it never arrived. Upon contacting the seller, they claimed it was out for delivery through Hermes but never provided a tracking number. It became evident that the seller was fraudulent and had never shipped the phone. I'm puzzled why eBay offers refunds but allows such fraudsters to operate unchecked.

I need help regarding my recent earring purchase. I bought a pair of handmade ruby margarita polka pave diamond [redacted] silver wedding gift earrings for US$[redacted] with order number 07-07[redacted]7. After paying, the seller mentioned they couldn't deliver to the address I provided. Despite always using the same address without issues, they claimed they couldn't ship my item. I requested a refund via email, but I noticed the emails were not being read. The phone number provided was unrecognizable. I seek assistance in getting my US$[redacted] refund. Thank you, Brigitte Lee-Briard.

It seems like my payment account was mistakenly flagged, causing a delay in transferring my funds from eBay. I've updated my account with a new payment method, but the review process will take several days. This wait is frustrating considering it took ten days to receive the payment initially. I noticed eBay deducted fees early on, even though the payments were from separate sales. I have a PayPal account and would like to expedite the transfer of my funds from eBay to PayPal. I appreciate a prompt response to address this issue. Thank you.

I am in the process of setting up a business account with eBay for our small company. Our primary product is the Medi-Popper, a device designed by my father to extract tablets from blister packs. Despite our successful sales in mobility magazines, we felt the need to establish an online presence. With one director being a technophobe and the other in his 80's battling Parkinson's, I took on the task. After encountering a smooth start, including funding the business account to verify its authenticity, we faced an unexpected suspension with the MC113 message. I have reached out to eBay for assistance but have only received automated responses, leaving me baffled about the cause. I speculate it might be related to either an error during the account setup or the mention of pills and tablets in our listings, even though we solely offer a tool for accessing prescribed medication in blister packs. Struggling to find clarity without the ability to speak directly with a representative, I am seeking guidance to resolve this issue promptly and resume our selling efforts.

I have been a loyal eBay buyer for many years without any issues until today. Unfortunately, while trying to make a purchase, I mistakenly used my email instead of my usual eBay ID to sign in, which led to receiving a code on my mobile phone for verification. Despite inputting the code, my account was suspended. I attempted to reach out via phone without success, but was directed to their online automated assistant, who guided me to an online helpline for real-time help. After providing the necessary information, my account was informed to be permanently suspended, leaving me distressed. As a frequent eBay shopper, I am eager to resolve this matter. I am seeking guidance on how to connect with a responsive representative who can assist in recovering my account.

Dear Sir/Madam, My name is Omid Omary, and I have been a member of eBay for quite some time. I would like to inform you that I purchased a Cooker with the item number [redacted]34 from a seller named rcmcle-26. After confirming with the seller that the Cooker was only 3 years old, I went to collect it and paid £[redacted] in cash. However, upon inspection, I realized that the electric hob of the Cooker was not functional as promised. Despite the seller assuring me that they would inform eBay about the sale, they have not done so, and now my messages are being blocked. I feel deceived by this dishonest transaction. I kindly request your assistance in resolving this matter. Thank you for your attention and help. Best regards, Omid Omary

Order 20-07[redacted]1 I need assistance with returning an item that was not as described. The seller is refusing to provide a return label as per their returns policy. I'm looking to escalate this by opening a dispute on eBay. The seller has been rude and uncooperative, even threatening me. I am a cancer and COPD sufferer and cannot handle phone calls, so I need help resolving this online urgently. I am disappointed in eBay for allowing sellers like this to operate unchecked. I hope to receive a refund or replacement for the subpar item I purchased.

I need assistance with a return issue involving item 20-07[redacted]1 bought on eBay. The seller is refusing to provide a return label despite the product not matching the description. I am unable to locate how to open a dispute and will not cover the return shipping costs myself. The seller is also threatening to remove any negative feedback. Can someone provide a link for eBay to intervene and review the communication? I need to resolve this before [redacted]. Due to health reasons, I cannot speak on the phone. My husband tried to reach out through the ring back service but faced issues as he is not the account holder. As a long-time eBay user, I am disappointed in the lack of buyer protection. I seek a refund or a replacement for the substandard item received. The seller has admitted to not measuring the product, making it unusable. This was a special gift for my husband, and I just want the quality I paid for. Your prompt assistance in resolving this matter would be greatly appreciated.

I purchased Apple AirPods for £[redacted] for my son's birthday, but they were never delivered. This has deeply upset me as it ruined his special day and has damaged his trust in me as his mother. I need a full refund back to my bank account so I can buy them elsewhere and ensure he receives them. The seller's actions have caused a rift between my son and me, and I am extremely dissatisfied with this situation.

I have been trying to reach eBay UK using the provided number, but have only encountered an automated message instructing me to go online with no option to speak to a human. As an elderly and disabled individual who is not proficient with computers, I am struggling to resolve an issue with a seller who is being abusive and refusing to issue a refund claiming they did not receive my return. I am unable to navigate eBay's messages and need assistance in getting my money back. I have proof of postage from Royal Mail dated 15th November but cannot upload it as I lack a printer or scanner. eBay's promises seem empty to me. Please assist me in this matter.

I purchased a hifi on eBay (order number 20-07[redacted]4) which was misdelivered by Hermes, and I never received it. Despite providing proof of non-delivery to eBay through an email from Hermes, the seller seems to be favored for a refund rather than me, the buyer who is now out of pocket. Hermes did not handle the delivery properly, leaving the item unattended outside where it was stolen. Messages from eBay and the seller lack clarity, and I feel the buyer protection rules are being misapplied in this case. I intend to escalate this matter by reaching out to regulatory bodies if a fair resolution is not reached soon.

I purchased a hifi on eBay (order number **-*****-*****). Unfortunately, Hermes misdelivered the item, and it was stolen as it was left unattended outside my house. Despite providing proof of non-delivery from Hermes, eBay seems to be favoring the seller for a refund instead of me. The communication between myself, eBay, the seller, and Hermes seems to be misunderstood, and I am at a loss of over £***. I am disappointed in how the buyer protection rules are being applied in this situation. I am considering contacting regulatory bodies as eBay appears to be misapplying their policies, which goes against my consumer rights.

I bought a jacket for my mother, but despite contacting the seller multiple times and being told it's on the way, the item still hasn't arrived. eBay marked it as delivered, leaving me frustrated as I haven't received it. After trying to resolve the issue, eBay closed my case since their records show it as delivered. I reached out to Amazon, who suggested the seller should contact them, but no progress has been made. I believe eBay should refund me since I purchased the item through their platform. Considering the seller's poor reviews, I'm disappointed in eBay's response. If I don't get a refund, I will be closing my account and seeking alternative marketplaces for future purchases.

In early spring, I placed a mower for sale on eBay. When no bids came in, I ended the listing after a few days without realizing there would be a charge for doing so due to a new policy. I sold the item later on. eBay suspended my account, which was surprising and I believe unfair since I was not aware of the new rule. Despite speaking with eBay, my account remains suspended during this dispute. I have been a long-time eBay user with a perfect feedback score. I admit my mistake was unintentional, as I was unaware of the rule change. I am willing to settle the matter by offering to pay half of the fee to eBay. I hope to resolve this and continue using the platform. I would appreciate speaking with someone about this issue. My contact number is [redacted]. Regards, Simon H.

Hello. I wanted to thank you for sending the sunglasses. Today, Royal Mail sent me an email confirming the delivery of the package, but I couldn't find it when I got home. I searched everywhere, including the greenhouse and asked my neighbors. According to eBay tracking, the package was delivered at 12:41 pm. To address this issue, I need to reach out to you before getting eBay involved. I checked our security cameras and saw a Royal Mail delivery at 12:37 pm (from Amazon), but no evidence of a delivery around the time your package was supposedly delivered. Thank you.

I have attempted to reach a live agent via your telephone line without success regarding an issue with seller Luna Park. I placed an order with them on 17/1/21, originally unaware that it was a pre-order. Despite multiple delayed expected dates, the item I purchased is no longer listed on their site. Having asked for a refund numerous times due to consistent delays, I have not received the funds back. I believe the company has misled me. As I haven't received the refund of £87.60, I am requesting your assistance in obtaining it from Luna Park. The email communication regarding this matter can be found in my account. The seller's ID is yagamitsuki, the Order No. is 08-07[redacted]0, and my account name is nibar5997. Thank you.

Hello Smaranda, Your order has been confirmed, and we will notify you once it is on its way. Here are the order details: - Item: Maison Francis Kurkdjian Baccarat Rouge [redacted] Extrait de Parfum - Price: US $[redacted].00 - Order number: [redacted] - Estimated delivery: Fri, 26 Nov - Tue, 21 Dec Your order will be sent to: Smaranda Curchi 7 Addison Road, Urmston, MANCHESTER, Lancashire M41 9BG United Kingdom The total charged to your Visa ending in -[redacted] is US $[redacted].00, which includes VAT. VAT details are as follows: VAT Paid: IOSS ID: GB [redacted] 76 Please be aware of our marketing preferences, and you can manage them in your eBay account settings. For any questions or concerns, please visit the Help & Contact section on eBay. Thank you.

I recently purchased two items for collection only and paid with cash upon collection. The sellers marked the items as "Payment Received," but in my Purchase History, they are showing as Unpaid. The items are accordion (item number: [redacted]03) and keyboard (item number: [redacted]73). It seems there is a synchronization issue with eBay's handling system. Kindly address these specific problems and provide guidance on how to prevent this in the future without insisting on using eBay Payments/PayPal only. Cash should still be an option. Thank you, John