eBay (UK) Customer Service Issues

I recently sold a Nintendo 3DS XL to a customer along with a hand-painted case. After receiving the item, the customer informed me that the top screen is now dull and flickering after attempting to clean off the paint with antibacterial solution. The customer is now requesting a full refund. It is puzzling to me why the customer did not mention the screen issue before attempting to clean it with antibacterial solution. The screen was in working condition when I sent it out, and it seems likely that the issue arose from the cleaning attempt. I am concerned as the customer has altered the item by cleaning it with antibacterial solution and will be returning it to me different from its original condition.

Good morning, I am seeking assistance from ebay regarding a recent return issue. The seller initially promised a prompt refund upon receiving the item back. However, they have now become difficult and seem intent on keeping both the faulty items and my £[redacted]. After a sleepless night, I decided to leave negative feedback for the seller - a first for me in 16 years on ebay. I provided details of the situation in the feedback which highlights the seller's failure to honor their refund commitment despite multiple assurances in our ebay messages. This has been my worst ebay experience to date. Any help with this situation would be greatly appreciated. Thank you, R. Evans

I am feeling harassed by an eBay buyer who purchased item #[redacted]02, Genuine Hermes sandals from me. She is alleging that the sandals are fake, but I can confirm they were bought from the Hermes Store in Monte Carlo in my presence on August 17, [redacted], and have not been worn. I provided her with the receipt and box. Despite this, she insists the sandals are not authentic and wants a refund because she was told they are fake when she tried to resell them. I am a 75-year-old eBay seller with impeccable feedback and am distressed by this buyer's intimidation tactics and false accusations. Her username is "UK2015-bess." There has been no proof provided regarding her claim of having them verified and I am considering whether to refund her or not due to the stress this situation has caused me.

To whom it may concern, I am disappointed and frustrated with the treatment I have received from my buyer and your company. I am missing part of my order and have been trying to resolve this since mid-October. Despite contacting the buyer, I have not made any progress. I requested your assistance in recovering the missing items, but so far, the situation remains unresolved. The buyer suggested I purchase the missing accessories locally and offered a 15% refund, which does not meet my expectations for customer service. I have saved all the emails exchanged with the buyer, and none of them have satisfied my concerns. This was meant to be a birthday gift for my daughter, but the occasion has passed. I requested return details but never received them due to unsatisfactory responses from the buyer. Additionally, I was asked to leave positive feedback despite my unresolved issue. I hope to receive a response from someone capable of addressing my problem promptly. Thank you, Gemma

I am experiencing several issues that require your attention. Firstly, my payments have been suspended, and I have attempted to resolve this by sending two emails with my passport photo attached, but I have not received a response. I believe there may be an error with my contact information. My eBay ID is nogra4034, and my current email address is [redacted], with a current mobile number of 07[redacted]46. I kindly request acknowledgment of this message and a prompt response to my email. Secondly, I recently agreed to a refund for a ring; however, I neglected to request an address label for the return. I have sent two emails regarding this issue but have not received a reply. This situation has left me without the ring or the refund, causing inconvenience. Please address these matters urgently to release my payments and rectify the refund situation. Your swift response would be greatly appreciated. Thank you. Noel G. Bartlett

I am attempting to make a payment on Ebay but keep encountering an error message when trying to proceed to checkout. The debit card information is accurate, the card is functional for other purchases, and there are sufficient funds in the account. I even tried adding a different card, but the same issue persists. I attempted checkout on various devices and browsers, updated Java as advised, but the error message remains consistent. I do not wish to endure a lengthy phone wait for support. Interestingly, I successfully made another purchase while this particular item continues to display the same error.

I received only half of my eBay order today, but the website shows it as fully delivered. I had to create a new account since the site didn't recognize me. Unfortunately, my order history as elehe-29 is now under elehe-77, making it impossible to access. The links to provide feedback or contact the seller on my order page do not function. There is no available option to speak with customer service via phone, email, or chat. Although there is an option to leave feedback on the order page, the system doesn't accept any email as valid. I attempted to call for help using a number found on the website but was directed back to the site with no further assistance available on Wednesday evening. This situation displays a lack of transparency and customer care from the business.

I am experiencing ongoing issues with my account on the platform. Despite being assured by customer support that there is no block, I am still unable to engage in activities such as bidding or accessing different sections in real-time. When attempting to make a payment, I encounter a barrier as the "pay now" button appears greyed out and inactive. The only function I am able to perform is adding items to my watchlist. Moreover, each time I interact with an item or message, a new window pops up unnecessarily. While my default payment method has always been PayPal, I suspect it may have been switched to my bank account without my knowledge. The level of service provided by non-UK customer service representatives seems inadequate as they appear unfamiliar with the specific issues I am facing. As a long-time user with numerous transactions, this situation is frustrating, and I am considering taking my business elsewhere if a resolution is not reached promptly. Your assistance in addressing these account issues would be greatly appreciated. Thank you. Regards, Ray (Raymond McCabe)

I believe I have been charged twice for an item – once to the seller and once to eBay Commerce UK Ltd. The amounts are identical, £66.99 each. This is unprecedented for me, as I am not a seller, and the total is the same as what I paid for a rug recently. I am unclear on why this charge has occurred and why it matches the rug amount. I am struggling with my finances and this unexpected charge is affecting my ability to provide for my family this month. I urgently need this double charge refunded. Unfortunately, I am unable to reach Angie to discuss this matter directly.

Dear bria-[redacted], We regret to inform you that your eBay account has been permanently suspended due to activities that were deemed risky for the eBay community. We acknowledge this may be disappointing, but the decision was made with the safety of our marketplace in mind. For further details on the reasons behind account suspensions, please visit our guidelines. Key points to note: - Your account is now restricted from buying or selling, and any new accounts you create may face suspension. - All your listings have been removed, and you can review them below. - Fees related to the suspended account have been credited, excluding payment processing fees and final value fees. - Any outstanding selling fees will be charged to your saved payment method. Dispute claims on these fees must be resolved before charges are applied. Should you have inquiries or believe an error occurred, please contact us for assistance. Thank you, eBay (no reason provided for the lifetime ban, despite lack of warning)

Hello there. I recently reached out to a seller on eBay known as Vegasbaby Ross Laver regarding a VW Campervan listed on the website. I intended to view the vehicle but unfortunately, my son, who was supposed to accompany me, contracted Covid and had to isolate for 10 days, causing a delay. I agreed to pay a £[redacted] deposit via bank transfer, which was successfully transferred from my account to the seller's account. Despite my efforts to secure financing, I was unable to proceed with the purchase due to a loan denial. The seller is now holding me responsible for the delay, although the item had not been listed on the website for long when I made the offer. The seller is refusing to refund my deposit, even though he initially agreed to do so upon selling the vehicle (as evidenced by WhatsApp messages).

Hello, I volunteer at SJ Charity Shop on Loughborough Road in Leicester. I manage our online sales and recently set up a business account on eBay, paying £25 a month for a basic shop. We ensure all the items we sell are genuine and quality-checked. However, eBay has been repeatedly removing genuine items, leading to the suspension of my account. Additionally, on my personal account used for selling items from home, I encountered multiple buyers who didn't pay and left suspicious messages claiming to be purchasing for a relative in London from the US. They use various names like Sm_7678 or Sm_6789 and never have any feedback. I've blocked them, but they keep reappearing, causing me to relist items. Any advice on how to handle these situations would be greatly appreciated. Thank you.

I recently received the Revitive Medic Circulation Booster I ordered on November 12th from Grace K. in Peterborough. Unfortunately, after trying to use it for a 30-minute session with 37 pulse, I noticed it's not pulsating as it should. Comparing it to my daughter-in-law's, hers had much stronger pulsations. When I called the number provided to contact Grace Kawala, a young man denied she was there, raising my suspicions. My account number is [redacted], and the label also shows numbers EBAYUGWNB66 and consignment [redacted]. I'm worried as a 90-year-old and can't afford to lose £[redacted].99 on a faulty product. I hope you can provide guidance as I doubt I'll hear back from the seller. Thank you for your help.

I recently bought an item on eBay with a lifetime warranty and a 60-day refund policy. Within the specified time frame, I reported a faulty item to the seller and was promised a replacement. However, I have not yet received the replacement and the seller has stopped responding to my messages. eBay cannot intervene as it has been over 60 days since the purchase, and they are directing me back to the unresponsive seller. Unfortunately, there seems to be no option in the purchase history to request a refund or report the seller. I am also unable to leave negative feedback as this option expired after 60 days from the transaction. It appears the seller may have deliberately delayed responses to avoid negative feedback. I have additional information about the product and all communication with the seller. Thank you, Raf.

I recently purchased a car battery from numberonebatteries for my vehicle. At the time of purchase, I provided them with my registration number, make, model, and engine size multiple times. Despite their assurance that it was the correct battery, it arrived 9 days late after I had to file a complaint. After three months of use, my car's clock began to reset due to a low battery charge. When I contacted numberonebatteries about the issue, they claimed I had purchased the wrong battery and insisted I should have checked the dimensions. Even though I assured them the dimensions were correct, they refused to acknowledge their mistake and suggested sending it back at my expense for a replacement at a discounted rate. However, based on numerous negative reviews and poor customer service experiences, I am hesitant to return the battery. I have reached out to eBay for assistance since the company seems unresponsive and unhelpful.

I recently purchased a set of pyjamas in size 5-6 for my child, but upon receiving them, they seem to fit more like a size 9-10. I contacted the seller regarding the sizing issue, and after offering a partial refund, which I declined, I initiated the return process. However, the address provided initially was incomplete, causing issues with the return shipping. After requesting a complete address and asking for a return label due to the high postage cost, the seller has stopped responding to my messages. I am concerned about not receiving a full refund, including return shipping costs, and with the deadline for the return approaching, I would appreciate assistance in resolving this matter promptly. Thank you. - S.

I purchased the item listed below, but it was unsuitable and I returned it via eBay to Wrightby as directed. Despite several emails from Wrightby claiming they refunded £69.99 (which hasn't been received), I later discovered they are not the actual seller, and eBay was supposed to reach out but hasn't. I've tried contacting Selfbuild without progress. I suspect an issue with this purchase, considering I paid £[redacted].79 while the item costs £69.99. Communication with the seller has been unproductive, and I feel stuck in a loop. I kindly request assistance in reaching out to both retailers to clarify the situation. I provided the item to Wrightby (with tracking) yet haven't received the refund. Selfbuild hasn't resolved this after five days. I believe I correctly followed eBay's return process. I'm eager for your response.

In my 51 years, I've never sold anything online until recently. I decided to start selling a few items on eBay. There was a seller offering jewellery boxes, but he had trouble with postage. When I offered to pay extra, he suggested switching to Amazon. I set up Amazon account and bought the boxes there. Surprisingly, eBay permanently suspended my account claiming I pose a risk to the community. The seller, reputed on eBay, seems unaffected. I'm disappointed by this outcome.

I am experiencing significant issues with the eBay system in regards to item #[redacted][redacted]. Following my purchase, I discovered crucial information buried deep in the lengthy listing description, leading to the realization that I had ordered the wrong item. I informed the seller in the Netherlands of my desire to return the item for a refund, excluding shipping fees which I am willing to cover. To avoid import duties and facilitate the return process, I opted not to accept the delivery from the carrier, making it their responsibility to arrange the return. Despite the item not being delivered and being processed for return at UK customs, I attempted to input the original sender's tracking number into the eBay system but encountered an error indicating it was not recognized. I have received no communication from the seller, leaving me unsure of the return status. The latest update on the DPD tracking system dates back to November 9th. I am looking to escalate this issue to a claim to ensure the refund process. Unfortunately, I have been unable to reach eBay UK by phone for assistance.

Hello, I purchased a PC monitor with the order number 24-07[redacted]2 on eBay item number [redacted]36. Unfortunately, upon assembly and connection, I discovered that the display was cracked in the corner. I returned the item to the seller via HERMES on 12/11/[redacted], tracking number C00HHA[redacted], due to the weight of the package being 12kg and Royal Mail's weight restrictions. However, the seller has not responded to my messages regarding the returned item. The seller has been sending UPS couriers without notifying me in advance, making the return process confusing. I see a message about posting now to get a refund by 25 Nov, but I am unsure of the next steps to ensure I receive my money back. I seek advice on how to proceed further. Thank you.