eBay Customer Service Issues

Hello Shirley, I encountered a problem while trying to send a detailed message for assistance. In summary, I have been facing difficulties as the only affected party in a situation extending over an additional five days, which seems ineffective. I do not use PayPal due to an account cancellation without clear reasons, causing inconvenience. The seller initially insisted on me covering return shipping costs, subsequently agreeing to accept the return, followed by statements promising resolution without returning the item. My preference is to receive the originally ordered items rather than a refund, as indicated in the listing. I am seeking prompt assistance as my attempts to resolve the matter independently have been unsuccessful. Resolving this issue with either eBay sending the handles or refunding the amount directly would be satisfactory, prioritizing the refund for assurance. Thank you for your attention to this matter. Best regards, Steve

I am seeking information regarding my late stepfather, John Osborn, who was a navigator in the RAF from [redacted] to [redacted]. Recently, we discovered his logbook and other belongings on eBay. Through a Google search of the name "John Osborn RAF[redacted]," we came across a listing on a site called Westpoint. The auction number provided by Westpoint is [redacted]86, and it showcases items such as medals that we are unsure belonged to my stepfather. We are looking to identify the seller, as no one in our family recognizes them. These items were last seen in his room at the retirement village before his passing, and we are puzzled as to how they ended up for sale. Any insights into this matter would be greatly appreciated. Thank you, Richard Berry Nelson, New Zealand

I recently sold a MacBook for $[redacted], and the buyer requested a return due to their child's illness. The return was automatically accepted as I have free returns. However, upon receiving a package, it was a small padded envelope, not a MacBook. eBay initially closed the case in my favor, but then sided with the buyer because they claimed I didn't issue a refund. I contacted eBay, and after a call with a helpful representative, they filed an appeal on my behalf. Now, I am waiting for a response to hopefully resolve the issue. The uncertainty is causing me stress as I am worried about losing $[redacted], which is essential for paying my rent.

Order Number: 13-07[redacted]3 Date: July 8th I promptly paid £[redacted] to the seller but later found out that the item was for local pickup only. I immediately canceled the order upon realizing this and the seller has confirmed the cancellation with you via email. However, in my eBay account, it shows that the payment I made is still being held. I urgently need to know when I can expect the refund. My wife is dealing with chronic leukemia and requires frequent hospital visits. As we live in Devon where all car parks are uphill, I struggle to push her in a small wheelchair due to our age and limited savings. I'm forced to push her uphill twice a week until I receive the refund and can search for a suitable local alternative. I kindly request your understanding and prompt resolution in releasing the funds. Warm regards, E J ROBERTS

I ordered a Ray Marine Depth Finder on June 11th. It arrived, but my mechanic found it faulty. I contacted eBay for a return and was provided with a packing order. Despite encountering issues with the tracking system, I managed to track the item to Miami. After providing eBay with evidence, they did not respond to my emails. When I tried to escalate the problem on the deadline day, there was still no reply. eBay closed my case, and the seller picked up the item the next day. It seems like the seller intentionally delayed to benefit from the case closure. I am concerned about this fraudulent behavior and hope eBay will address this issue promptly.

On July 23, [redacted], I contacted eBay regarding a recent purchase of Josie Maran body butter. The product I received was not the same quality I am accustomed to. Instead of being creamy, it was a watery lotion that spilled out upon opening, causing a mess. eBay responded via email, but I encountered difficulty logging into my account to address the issue. After multiple unsuccessful attempts over 2 days, I created a new eBay account using a different email address, [redacted], only to discover my previous account had been permanently suspended. Unfortunately, I am now unable to log into my new account and wish to retrieve my old one. This situation has caused me distress, especially considering my current health condition. I seek resolution and assistance in restoring my access to my original account. Thank you for your attention to this matter. Sincerely, Shekoofeh Sharifi-Lotfabad.

I am writing to address an issue regarding a refund request on eBay for the J-Air Despicable Minion Mayhem Jet 2 Embraer190 STD Reg: JA248J Postcard. The eBay Customer Support team has processed a refund to the buyer, debiting $12.72 from my PayPal account. The decision was made in favor of the buyer as I did not respond to the case. If necessary, I can submit an appeal. The transaction details include the Case ID: [redacted], Return ID: [redacted], and Buyer ID: car765154. Despite my explanation that I mistakenly sent the JAL B787 card instead of the J-Air Embraer [redacted] card, the situation remains unresolved. I stand by my statement that I sent the correct items and have attached a photo for reference. Your attention to this matter is greatly appreciated. Thank you.

eBay Customer Support has debited your PayPal account without prior agreement for a reimbursement of $12.72 to the buyer due to a case found in favor of them. The remaining transaction funds are now available. Should you disagree with the decision, an appeal can be submitted. The item in question was a J-Air Despicable Minion Mayhem Jet 2 Embraer190 STD Reg: JA248J Postcard for $12.72. Despite your message explaining the situation, the resolution sided with the buyer. It appears there was confusion with the cards sent, with one being accidental instead of the J-Air Embraer [redacted] card. Please review the envelope for the missing ANA A380-[redacted] FLYING HONU(TURTLES) card. Thank you, Paul.

I received an inner pot instead of the Instant Pot Duo Evo Plus lid I ordered. I've been unable to contact the seller, and they're not accepting returns, which is frustrating. My order details are as follows: - Order Number: 07-07[redacted]9 - Order Total: $73.19 - Shipping Address: [redacted] Bearberry Pl NE, Hansville, WA 98[redacted], United States I want to either receive the correct item I ordered or get a refund without having to pay for return shipping. I believe the $41.00 shipping charge I paid is unfair considering the situation. Looking forward to resolving this issue promptly.

I had a terrible experience purchasing generic electronics from China. Initially, a seller on eBay.com falsely advertised chargers compatible with Lenovo c460 computers. I wasted time and money ordering the wrong product, unsure if the seller ever refunded me. Upon returning the item to eBay.com and reordering, I faced account restrictions that were eventually resolved after providing requested information. Additionally, I encountered difficulties with another Chinese seller when trying to purchase a Lenovo c460 charger. The seller's poor communication and argumentative behavior led to a frustrating experience. I prefer a refund and wish to avoid such issues in the future. eBay.com should be aware of language barriers to prevent misinformation. I hope for a resolution with the sellers. Thank you, Alex M.

I bought a camera on eBay, but the description didn't match the actual product. I promptly canceled my order when the seller insisted otherwise. After eBay's intervention, the seller assured me the order was canceled. But, to my surprise, he later claimed it was shipped and advised me to return it for a refund. When I inquired with eBay about my order status, they told me to wait three days for the seller's response, which never came. When I tried contacting eBay again, my account was suspended for unknown reasons, and now I seem to owe the seller $[redacted] with no refund in sight.

I didn't have a printer to print the shipping label, and the high shipping cost was frustrating. I cannot pay more for shipping than what I paid for the item. I believe I deserve a refund because the item I received is cracked with missing screws. I have been trying to resolve this for the past two weeks with no success. Please reach out to me via email or text to guide me on how to obtain a refund. The vacuum I received is from Orick, and though it has been a few months, I am still requesting a refund as shipping it back would be costly. I appreciate your assistance.

I am puzzled! I received multiple emails informing me that our eBay account has been permanently suspended due to detected activity believed to be risky for the community. This results in: - Inability to buy or sell on eBay any longer. Any related accounts have also been suspended. - Immediate payment of outstanding selling fees, with past undebated charges to be made to the saved payment method. The community's safety is our top priority, hence the irreversible decision to suspend your account. Unfortunately, no appeals can be made. For further inquiries or worries on this issue, visit Help & Contact on most eBay pages. Listings such as the Silver Medallion United Nations (ID: [redacted]64) have been removed. I am unsure of the reason for this action. Could my account have been compromised? As a new eBay user, this experience is bewildering to me. Assistance is greatly appreciated.

I purchased headlights for a [redacted] SRX Cadillac on eBay, but they didn't fit. After contacting eBay, they directed me to deal with the seller directly. The seller requested payment through gift cards, which raised suspicion for me. Despite contacting multiple numbers claiming to be eBay, I ultimately lost around $[redacted] in gift cards. I still have the headlights, as they were never picked up. It's frustrating to have been scammed, especially after trying to resolve the issue in good faith. If anyone has experienced something similar or has advice, please share.

Regarding the black 9 West sandals I purchased from "montage96," I reached out to the seller seeking a partial refund. Upon wearing the shoes, I noticed peeling footbeds, even though they appeared intact initially. While I am fond of the brand (9 West) and love the unique style of the shoes, I now need to purchase insoles and shoe glue to make them wearable. Despite sending pictures and explanations to the seller, I received an automated response that seemed to disregard the content of my messages. Returning the shoes would not be feasible as they are not in a resellable condition, and shipping costs would be incurred. A partial refund would be a more cost-effective and convenient solution for both parties, ensuring the preservation of these stylish shoes. I am disappointed by the lack of engagement from the seller, as my previous attempts to resolve this matter have gone unanswered or were met with automated responses.

I ordered a radio, but unfortunately, it didn't work, so I had to return it to the seller. My case number is [redacted]. I was expecting an email from eBay regarding the return, but I haven't received it yet. The radio I received had noticeable differences from the one shown in the listing. The one in the listing was clean without any dirt stains, whereas the one I got had large dirt marks on the outer case. I discovered that the seller deals with radios from salvaged vehicles, which might explain the condition of the one I received. It seems like there was a mix-up, as the radio I returned was the same one that I initially received. There seems to be a misunderstanding on the seller's part, as the radio in the picture is not the one I received.

Hello, my email is [redacted] I am a frequent buyer on eBay and am currently encountering an issue with an item I purchased from a seller in a foreign country. I am looking to return the item because it is too small, and I would like to exchange it for a medium size. The item in question is a pair of Gurkha middle-age shorts. Unfortunately, the address provided on the label by the seller is incorrect, which is causing difficulties with the return process. Both the post office and UPS have requested a country of origin for the return package. I have tried reaching out to the seller and eBay via email multiple times, but have not received any responses. I have been holding onto the package for the past three weeks, hoping for a resolution. I am seeking assistance in either facilitating an exchange for a medium size or obtaining a refund. Thank you for your help in resolving this matter.

I have three requests: 1. I am seeking to talk to an eBay representative over the phone regarding a store subscription credit for April, May, June, & July due to an ongoing issue with my sold items displaying as active listings in my store manager. This has caused me to spend additional time managing my store, leading to inefficiencies. I have received credits for previous months affected by this problem, and I am requesting the same for the upcoming months until the issue is resolved. 2. I am asking for the removal of negative feedback left by charlhend_0 for item #[redacted]74. Despite her attempts to revise the feedback, it is still appearing as negative. She acknowledged the site issue affecting my listings and was refunded in full for any inconvenience caused. I am seeking eBay's assistance in removing this feedback as it no longer reflects the situation accurately. 3. I urge eBay to address the glitch causing my sold items to remain as active listings to prevent similar issues from occurring in the future.

Ihr eBay-Konto wurde aufgrund festgestellter Aktivitäten, die als Risiko für die Community betrachtet werden, dauerhaft gesperrt. Das hat zur Folge, dass Sie weder Kauf- noch Verkaufsvorgänge bei eBay durchführen können. Alle verbundenen Konten unter Ihrem Namen wurden ebenfalls gesperrt. Ausstehende Gebühren sind sofort zahlbar und Beträge ohne bisherigen Einspruch werden über die hinterlegte Zahlungsmethode abgerechnet. Die Sicherheit der Community hat oberste Priorität, daher ist gegen die Sperrung keine Berufung möglich. Bedauerlicherweise ist der genaue Grund für diese Maßnahme nicht bekannt.

I need to contact the seller regarding changing the return label from First Class Mail to Priority Mail due to an expensive mailing charge for a 27lb 4oz luggage set. Despite eBay's agreement with USPS, they require the sender to switch to a Priority Mail label to adjust the mailing fee. Additionally, I need to update the reason for return from "Just don't like it" to "Bought by mistake." I purchased this luggage set as a gift for a partner who unexpectedly ended our relationship without prior discussion. How can I make this correction on the return form?