Wish.com Customer Service Issues

Hello, I reside in Mexico and have been a loyal customer of the platform for several years due to its affordable prices. I appreciated the low shipping costs ranging from $0.2 to $0.7 in the past. However, since the recent changes in terms and conditions on March 9th, the shipping fees have significantly increased to a maximum of $2.5 and a minimum of $1.5 for Store delivery. I am disappointed by this hike and would like to understand the reason behind it. Will the shipping costs ever revert to their previous rates of less than $1? I have never encountered shipping costs exceeding $1 before, and I am hesitant to make future purchases due to this change. I would be grateful for an explanation from customer service. Thank you in advance for your attention to this matter. Looking forward to your prompt reply. Sincerely, Flor.

Hello, I purchased a pair of Jordan shoes and had them sent to a store near my house for pickup. When I went to collect my order, the shoes were missing. The store employee advised me to contact customer service, which I did. They mentioned issuing a refund within 16 days. However, after waiting, I didn't receive the refund. When I followed up, the customer service representative said I had to wait 5 to 7 more days and accused me of being rude, which wasn't the case as I have the messages to prove it. Despite multiple attempts and promises to resolve the issue within 3 days, I am yet to hear back. I just want confirmation that the refund has been processed as I haven't received it yet. Thank you.

I was requested to scan my photo ID before making a purchase on this App, as I haven't used it in a while. After ordering the products and paying, I received a notification from Wish stating that there was unauthorized activity on my account, which led to it being blocked. They informed me about this through notifications and returned the money. Although they unblocked the account for viewing notifications, I'm unable to place an order as it keeps asking me to log in with my email and password. I've tried explaining that I don't remember the password since it was years ago, and the "Send to get a ticket" option doesn't seem to work. Is there a way to recover a forgotten password or should I create a new account? This situation is very frustrating, and I would appreciate any assistance. Thank you in advance. Regards, TA

Hello, I placed an order with Aiab in June for 2 cat fountains and accompanying filters. On July 17th, they claimed to have delivered everything, but I only received the filters and a USB extension cable. I did not order this cable. When I asked for clarification, they insisted the order was correct. I have photos to send them but am having trouble. I requested a refund, but have not received a response. I live at Via Berardo Maggi 24 in Corsano, Brescia. Can someone assist me?

I am requesting assistance for the two Samsung Galaxy S21+ Ultra phones I received on July 19th. They do not work with major U.S. carriers, which is unexpected for a world phone. I need the Manufacturer's Model Number, which should consist of letters and numbers. The model number is not visible on the phone itself, so I am unable to provide it. Kindly contact me at [redacted] to discuss this matter further. I require this information to collaborate with Samsung's Customer Service to resolve the issue with the phone's calling function. Your prompt assistance is greatly appreciated. Thank you.

I made a purchase on Wish yesterday for a costume outfit costing $25 with $12 for shipping, totaling $37. When I attempted to cancel the order today, I discovered that extra items from my shopping cart were also purchased without my consent. After contacting customer service, an agent mentioned unauthorized access to my account and requested control of my phone for identity verification to process a refund, which I declined. I have initiated a chargeback with my credit card company. Though I tried to reach out to customer support again, the number provided has no live representatives. I am frustrated as I have been charged $[redacted].67 for items I did not intend to purchase.

Yesterday, I placed an order on Wish for one item. Upon attempting to cancel the order, I discovered that all the items in my shopping cart had been purchased alongside the one item. I contacted a phone number I found online listed as a Wish representative. They informed me that my account had been compromised, leading to unauthorized purchases. They offered a refund but requested identity verification through a phone app that raised concerns. I decided to contact my credit card company instead. The total amount charged was $[redacted].62, while the costume dress I intended to purchase was $25 with $12 for shipping. I am troubled by these fraudulent transactions and seek assistance in resolving this issue, as I am unsure of the legitimacy of the phone number I initially called.

I recently ordered a moissanite 0.5ct silver fashion ring, but I realized the cost is higher than I expected. I need to transfer more funds to my account before I can reorder the ring. It would be convenient to place the order over the phone to avoid any card decline issues. I may use my boyfriend's card if necessary. Can I have more time to complete this purchase? The name on my Chase account is Lobita Brewer-Perez, although I may have used my nickname Rita Brewer during the original order on August 2, [redacted]. Any assistance would be appreciated. Thank you, Lobita B-Perez.

I recently purchased three Adult XXXL garments from this company, only to receive children's sizes with adult labels incorrectly sewn in. Despite my complaint, they refuse to issue a refund unless I cover the cost of returning the wrong products they sent. They are offering me only two options for returning the items, both of which suggest that I made a mistake in the purchase. It is clear that they are trying to shift the blame onto me for their error. As a customer in the United States, I expect them to follow the laws regarding accurate sizing and fair business practices. They must either send me the correct sizes or provide a full refund without any additional charges to me. They cannot expect me to incur more costs due to their mistake. It is essential for them to comply with U.S. regulations to continue operating here.

Hello, I am experiencing an issue with one of my orders. According to the Wish website, my package was delivered to my home. The package is being tracked by Collissimo and the post office. The problem is that the post office's website states that my package has not been shipped from China. As a result, I did not receive my package today as expected. It was supposed to arrive by today, August 9, [redacted]. Can you assist me in locating my package, please?

Hello, On 30th May [redacted], WISH debited my account twice without providing any explanation - €16 and €30, and I am uncertain about the purchases made. I have reached out to them multiple times, but they have failed to respond to my inquiries. Interestingly, I came across similar complaints from other customers facing unauthorized charges on their website. I have submitted my bank statement to WISH as evidence of the duplicate charges. Please contact me at my private email [redacted] for further communication. Best regards, J.K.

Hello! My name is Santa Marle Avilez Rugama. You can contact me at [redacted] or on #[redacted]9. I made a purchase on Wish over three months ago for three products. I received the LED lights for my husband's car, but the nasal device for rhinitis was refunded because it never arrived. The black men's shoes also never showed up. These items do not appear in my purchase history. I have been given a tracking number for the shoes #RQ[redacted]38CN, but I only received a hair tie. I have emails showing the incorrect items received. I am unsure how to further explain this issue; each time I contact support, I am directed to check my purchase history. I tried to verify the shipping label and found it matches your records, but not the actual product. I have photos and a video showing what I received and can provide them if needed.

I am Gary P., and my address is 12 East 12 Street Apt301, Tulsa, Oklahoma [redacted], USA. I ordered Twseperette bike lights, but both were sent to the wrong address. Customer support informed me about a refund. Despite being told on August 9th that the items were delivered, I did not receive them. I was promised a full refund if they weren't received by August 13th. Today, I still haven't received them. I was able to secure a refund for one light but was advised today (August 13th) to contact UPS with the tracking number for the other light. UPS stated it was delivered to a different address provided by the sender. Please ensure I receive refunds for both lights as promised, along with the electric bikes and other items I purchased, sent to my correct address.

Todo lo mencionado ha estado acompañado de fotos, pero no incluye el recibo por correo. Cada vez que me atienden, complica más la situación. Me envían de un lado a otro y exigen más pruebas. Confíe en ustedes con más de $[redacted]. Deben tener un récord de esto. Cada vez pierdo más. Lo último que pido es que resuelvan todo de una vez. Pedí una faja beige y me enviaron negra, disculpándose por no tener el color correcto. La combinación del sexy crop top con mangas y fajas muy pequeñas no es adecuada para mujeres grandes. En resumen, ha sido un desastre. Recibí esto el 22/7. Si me lo permiten, puedo enviarles las fotos. Gracias.

In October [redacted], I purchased an Android tablet from ZTSTORE. I received the item on October 20, [redacted]. On August 20, [redacted], I contacted the merchant as my tablet is malfunctioning. I requested a return slip for either repair or exchange. Initially, they claimed it was too late due to the item being over a year old. After a math lesson, they then refused due to the item being over 6 months old. They are selling in France without adhering to the country's law that mandates a 2-year warranty for all electronic devices. Furthermore, the seller misrepresented the tablet as having an [redacted] milliampere battery and dual cameras when, in reality, it has a [redacted] milliampere battery and a single camera. I urge them to reconsider their stance. Otherwise, I will no longer purchase from the WISH site due to the loss of trust caused by the unsatisfactory responses from the so-called Responsible at ZTSTORE.

Hello, my name is Marco Marina, and I can be reached at [redacted]. On Friday, I mistakenly ordered items that were in my cart along with the intended item. I have been charged for these additional orders that I did not make and would like to cancel them. I am frustrated that I cannot reach a live person for assistance despite texting and receiving no feedback. I urgently need my refund of $[redacted]. If I do not receive it promptly, I will have to involve legal action. I am disappointed with the lack of direct customer support as I prefer speaking to a live representative rather than a virtual voicemail system. Please contact me as soon as possible.

I won several limited quantity deals but encountered issues since August 4th at 5:30 PM EST. Despite responding to an email on August 2nd about my Wish experience and giving low ratings due to customer service problems, I still face difficulties accessing the Limited Quantity Deals on the website. Even after contacting customer service multiple times, they only provide the same responses. On August 2nd, they informed me that a vendor couldn't fulfill an item I won, claiming it was out of stock, yet it appeared at the regular price later on the website. Although I received a package on the 14th containing some of the deals I won, two items were missing. Despite explaining the situation, they insisted the items were delivered. I have requested to speak to a supervisor, but this has been ignored. I just want the issue resolved so I can view and participate in the Limited Quantity Deals on the site. Email reference numbers: [redacted]0 (website issue) [redacted]9 (vendor item out of stock)

Order placed on August 12, [redacted] Order Number: 6114d547bade056a267011e6 Hello, I reached out regarding a refund and a return label for the item I received on August 24, that does not fit my vehicle. I filled out the request form on your website, but have received a customer service letter stating they do not understand my request. I kindly request a return label (as you mentioned providing) to proceed with the refund of my items. Thank you. Best regards Order placed on August 12, [redacted] Order Number: 6114d547bade056a267011e6

I placed an order for a pillowcase with the following order number: 60f94ed219bbc80a519a9605. I am not seeking a refund because my item is still at the drop-off location. However, I am facing an issue picking it up due to the Didophony store being closed from August 15 to 29, [redacted], with the deadline for collection set at August 26, [redacted]. Since the store was closed, I am unsure how to proceed with collecting my item. The store manager claims to have informed you about the closure. I would prefer not to receive a refund and instead, I would like to arrange to collect my item tomorrow morning. It seems that the item is now priced differently and may not offer the same benefits. I appreciate your understanding and swift response on this matter. For further communication, you can reach me at 06 17 13 82 66 or [redacted] Thank you. Sincerely, Francesca Y.

Hello, I recently ordered several items to be delivered to a pick-up location, but I was not notified about their arrival as no SMS or email was sent to me. The pick-up point is closed until September 4th, and I am unsure about the status of my package. I am looking for information about the following items: - Yangrenyun store: Blue Boho Baggy - Quantity: 1 - Pure Fashion store: Women's Harem Pants - Quantity: 1 - Panbeibei store: US size 6 Wedge Sandals - Quantity: 1 - Four Boutique Shop: 5 pairs of Ankle Socks - Quantity: 1 I would appreciate a response and if these items are indeed at the pick-up location, kindly inform me via email. Thank you.