Uber EATS Customer Service Issues

The food was picked up by a female driver, Miss Wahida. I observed her approach my address, prepared to meet her at the door. However, she drove away from my address, stopped for about 10 minutes, then proceeded to my house. Upon opening the door, a male Uber driver delivered the food, which was cold and soggy, having been in the car for approximately 20-25 minutes. I request a full refund to my bank account, not as credit in the UberEats app. I am dissatisfied with the service and seek an explanation for why a female driver was assigned but a male driver made the delivery, which raises safety concerns for me. Thank you.

I attempted to use a £15 off promo code for my first order on a new account. I obtained the voucher code from UniDays and successfully redeemed it. However, since I had not set up a payment method, the order failed. After adding my card and trying again, I noticed the £15 voucher was gone. When I tried to re-add the promo using the same code, I received a message stating it had already been redeemed. As a new ubereats customer following recommendations, I am disappointed with the service. I would like the £15 voucher back on my account as I am entitled to it.

I placed an order on my UberEats app with an expected delivery time of 1 am, but it did not arrive until 2:30 am, which was 2 hours and 18 minutes late. Despite my attempts to contact the restaurant and cancel the order on the app, the food was never delivered to me. When the delivery person called me at 2:30 am, I asked him to cancel the order, and he agreed. However, UberEats is now refusing to refund my money.

I've noticed four charges on my credit card statement. There are two charges on November 20th - $53.67 and $8.05, and two charges on October 24th - $57.41 and $15.48. These charges were made on my Citi Bank Visa. My name is Kathie Bockemehl, and I have never used Uber Eats. I am looking to identify the restaurants where these charges originated and the individuals who made these purchases. Please reach out to me with the names of the restaurants associated with these transactions.

I experienced two issues with my recent order. Firstly, I was supposed to receive a 30% discount, but when I checked my bill, I noticed I was charged the full price. Secondly, I made the order today at 5:30 pm with a delivery window between 5:40 pm - 6:00 pm. After waiting for 10-15 minutes past the delivery window, I tried contacting the shop numerous times but received a "not available" message. Finally, at 6:50 pm, I drove to the shop, which was 2 miles away. Upon arrival, I found out that the phone wasn't working, and I had to wait for my order. I am requesting a refund for the discount, a refund for the delivery charge, additional compensation for the inconvenience of waiting over an hour, and clarification on how to request an update through the app since the shop did not respond.

Dear Uber Eats, I have been attempting to reach out regarding my recent order. The food arrived cold and was of very poor quality. Despite my efforts to contact you by phone, I have been unable to connect with customer service. I also tried contacting the restaurant directly with no success. I am extremely disappointed that there has been no response or resolution concerning the subpar food quality. If I do not hear back from Uber Eats promptly with a satisfactory solution, I will be escalating this matter further. This level of service is unacceptable, and I am requesting a full refund for the inadequately prepared food. Thank you, Best regards

Dear Uber Eats, I have been attempting to reach out regarding my recent order. The food I received was cold and of very low quality. Despite trying to contact you by phone and reaching out to the restaurant with no success, I have not received a satisfactory response or resolution from your end. I am disappointed with this experience and expect a prompt solution. If I do not hear back from Uber Eats with a resolution, I will escalate this further. I am requesting a full refund for the unsatisfactory food quality. Thank you, Best regards

I placed an order for a Chinese Takeaway around 8 p.m. with an estimated delivery time between 8:45 and 9:05. I waited outside from 8:40 onwards to ensure I got my order promptly as I live in an apartment complex. Despite waiting outside for over an hour, my delivery never arrived. I tried contacting the restaurant multiple times, but they were unhelpful and even provided an incorrect phone number for the driver. They offered a discount on my next order, but after this experience, I am hesitant to order from them again. I prefer to get a refund since my order never arrived.

I recently ordered from a Chinese restaurant. I searched for "cash delivery" and placed my order. When the driver arrived, I paid in cash assuming it was a cash delivery. Later, I noticed they charged a card, not mine, but someone I know. I would appreciate it if you could contact the driver to confirm my account. I urgently need the charge removed from the card. Thank you.

I encountered issues trying to apply my $20 discount code "FOODLOVECBW" on my order of $25 or more. Despite the system indicating it was applied, I later discovered it was not and charged me the full amount. I had to reach out to customer service after a frustrating experience with the app. I would like my promised discount to be correctly applied as per the offer.

I recently ordered food and applied a €10 discount. However, when I attempted to pay, my card was short so I topped it up on my app before finalizing my order on UberEats. To my dismay, the total was €10 more than expected upon checkout! I was surprised by this sudden increase, as there was no option to review the price change after the discount was initially applied. It seems that while adding credit from one app to another, the discount disappeared without any notification. I kindly ask for a refund to address this discrepancy. Thank you, Lili.

Hello, I hope you're all doing well. Recently, my card was stolen, and I promptly informed my bank. There's an unauthorized $24.00 charge on my Uber Eats account that I didn't make. Despite reporting this to my bank, I discovered a $25 charge on my Uber Eats account when I tried to use a discount via email. The purchase wasn't made by me, and it doesn't even match my name. I would greatly appreciate it if you could remove this charge from my account. Thank you for your assistance.

I am attempting to settle the balance on my account. Unfortunately, my attempts to contact customer support via phone were unsuccessful. I also encountered issues when trying to make a payment through email due to a restriction dating back to [redacted]. I am eager to clear this balance to pursue delivery opportunities with Uber Eats. Any assistance with resolving this matter would be greatly appreciated. Thank you.

I placed an Uber Eats order in a hurry and accidentally chose the "pickup yourself" option without realizing it. I've never seen this option before in my previous orders, so I didn't notice. Unfortunately, the restaurant, Karwoo, was uncooperative and declined to cancel my order for just egg fried rice and spring rolls. I hope to receive a refund for this order, as it seems they have likely already given the food away to someone else, leaving me without it. I suggest making this pickup option more visible to prevent similar issues in the future.

I placed an order with McDonald’s last night and selected the "meet driver at door" option. Despite the driver calling me and sending messages, I missed his attempts to contact me. I opened the door less than 5 minutes after his first message, but he had left the food outside and took a photo as per the chat's "10 minute countdown". Despite trying to reach him multiple times, he did not respond. When I finally saw the photo he had left, I realized the food was gone. I believe the driver either left it in an inconspicuous spot or took it back. Uber Eats refuses to refund me, but I strongly feel this mistake was on the driver's end, not mine. It's disappointing to have paid €19 for nothing. My order number is #2386C.

I signed up for Uber Eats because of the advertised unlimited free delivery. On a recent order from McDonald's, I had to spend over $20 for the delivery to be free, and there was a promotion for a complimentary chicken sandwich with orders over $20. Unfortunately, one item was missing from my order. When I contacted customer service, instead of issuing a refund, they mentioned I had $5 in Uber cash, which I cannot locate. Upon reviewing the receipt, I noticed I was charged for the missing item, the chicken sandwich, and the delivery fee. This experience was disappointing, and I would appreciate it if this issue could be resolved promptly.

Dear Customer Service, I encountered an issue with my order placed on December 6, [redacted]. I had requested a Chef’s Salad from Melt without tomatoes due to my allergy. Unfortunately, my request was disregarded, and the salad arrived with cut tomatoes along with cheese and egg, even though I had also asked for them to be excluded. While I can tolerate the cheese and egg, the presence of tomatoes made the salad inedible for me. I am concerned about restaurants not accommodating food allergies properly and the potential risks it poses. I am requesting a refund since I couldn't consume the meal. On a positive note, I want to acknowledge the excellent service provided by my delivery driver, Davonna. Thank you.

I placed an order tonight, and it indicated that it was being prepared. However, I have been waiting for several hours for the delivery, and it still hasn't arrived. I attempted to contact the restaurant multiple times, but no one is answering the phone; it just keeps ringing. I tried to cancel my order, but I couldn't. I assume the restaurant is closed, even though it was supposed to be open today, and their online status also shows that they are open. Can someone assist me in resolving this issue?

I am sharing my recent experience with an order from Red Robin in Norridge, IL on Saturday, 12/4. I placed the order on my computer after receiving an email offer. Despite calling the order in at around 7:00 p.m., there were delays. Messages indicated the food was being prepared and a driver was awaited, though no driver names were provided. By 8:10 p.m., my order had not arrived. Subsequently, around 8:15 - 8:30 p.m., I received two messages informing me that my order was canceled without explanation. When contacting Red Robin, I was informed that the first driver had allegedly picked up the order and a second driver arrived to find it already taken. While the situation was resolved with a new order delivered by the manager, the experience was upsetting as I had no backup plan for dinner for myself and my elderly mother. I request an investigation into this incident and seek some form of compensation for the inconvenience and frustration caused. Thank you, J. DePinto

I did not receive the membership extension as promised. I contacted you on Nov. 11th and was informed via email that my issue was being escalated. However, I have not received any further communication and it seems that my help ticket was closed without resolution. I kindly request a refund for the amount that was charged to my account. Additionally, please ensure that the Hulu offer for a six-month membership expiring in May [redacted] is applied to my account. Below is the email correspondence I received for reference: From: [redacted] Subject: WAITING FOR YOUR REPLY Message: Hi K, thank you for contacting us about your membership. I'm Payal, and I'm here to assist you. Our team is currently investigating your issue and working to resolve it promptly. We appreciate your patience during this process. Your membership is important to us, and we are dedicated to finding a solution. Thank you for your membership. Sent by Payal Y. on Friday, November 12, [redacted] at 2:31:22 AM.