Tile Customer Service Issues

I recently bought a new Tile to replace an old one, and I'm having trouble getting it to ring my phone. Even though it's connected and can ring when near my phone, my phone doesn't ring. I've tried various troubleshooting steps like turning Bluetooth on and off, reinstalling the app, and restarting my phone. I can't seem to find the button on my phone to make it ring. When I click on the phone in the app, nothing changes. I'm using a Samsung S8 with the latest app update. I've used Tiles in the past without any issues, but the last two I bought are not working as expected.

I bought some Tile Sticker products to add to my existing Tile products. During the setup, I was prompted to log in, which I hadn't done with my first Tiles. I requested a password reset but didn't get a response. I typically use 1Password as my password manager, and as Tile isn't in my list, I believe I never needed to create an account initially.

I initially downloaded TILE from Google Play using my jcpcel393@ email. I purchased 2 new Tile Pro tiles with a premium option for $29.99, installing one successfully. When I used jcp393@ to install the second tile on my tablet, it indicated I didn't have premium, so I accidentally paid twice under different emails. Ina from support effectively assisted in transferring the second tile to my jcpcel393@ email and guided me to delete the wrong installation on Google Play. However, I found only one Tile app to uninstall. When contacting support again, a representative claimed it was a Google issue, not TILE. I disagree; it was my error for signing in with the wrong email. How do I cancel the second subscription and get a refund? Ina was exceptional, but my recent interaction was disappointing. Assistance from TILE would be appreciated. Thank you, Judith.

I seem to have lost the Find option on my Tile app for my iPhone. While it appears for my keys and iPad, it has disappeared for my phone. I have tried pressing the button on the round sticker tile to activate it, but there is no response. I really need assistance from a live person to guide me through this. I even deleted the tile from the app and attempted to reinstall it, but when I reached the step of pressing the tile to hear the sound, nothing occurred. - Jackie Maxon

Hello, my name is Derek K. and I reside at [redacted] S. Beach Street, Daytona Beach, FL [redacted], Condo H1. I can be reached at [redacted] I wish to clarify that I have only one email, which is the aforementioned one, to avoid any confusion. I recently placed an order that was partially delivered on the 10th, three days late, causing no issues. However, the incomplete order prompted me to place another on the 13th for Christmas gifts. Surprisingly, the company claims no record of this order despite me, Derek Kidwell, using my verified email associated with the previous purchase of Chi tiles. These tiles have been fantastic, and I have used them multiple times. The confusion arises as they insist my current order uses a different email, which is not the case as I maintain only one.

Today, I realized it was the anniversary of my subscription, prompting me to cancel as we haven't used Tile much since signing up. I received the email about the payment, but my card is no longer valid, leading to the inability to charge the annual fee. I may have inadvertently upgraded to premium while trying to cancel, but I couldn't locate the option in the app for Android. Despite following the instructions, the cancellation process eluded me. I hope to resolve this with your help to avoid the annual fee. Thank you.

My tile app is indicating that my briefcase is located in my car, but I have thoroughly checked the cabin, trunk, and around the car without any luck. I am unable to locate it, and it contains my laptop and crucial documents needed urgently for court. I have upgraded to premium on the app to aid in the search. Please contact me via text at [redacted] or phone call. Your assistance is greatly appreciated. Thank you, Ralph Pittle.

1) I have both a work phone and a personal phone. I am looking to use the Tile app on either phone to locate the other phone. I tend to leave one of them in various places around my house or car. While I know I can link my key tile to both phones, I couldn't find information on how to connect the phones to each other on the help webpage or through a web search. 2) The Tile in my wallet keeps triggering my phone to ring whenever I sit down. I have tried adjusting the contents of my wallet to see if it changes anything, but it hasn't. Sometimes, when I am actively looking for my phone, no amount of movement or pressure on the wallet makes the phone ring. Should I consider getting a replacement for the Tile in my wallet?

I need assistance replacing a tile that's already activated but won't allow me to deactivate it. Due to tremors in my hand, typing is challenging. Could I please get a phone number to resolve this issue or find an alternative solution via voice? Thank you.

I recently purchased a Tile tracker for $34.99 just last week, and now I see the same item at $27.99 on your website. I haven't received the tracker yet, and I paid $34.99 for it, including a one-year Tile Premium subscription. The current Tile Pro on your site is listed for $27.99 and also includes the one-year premium. I believe I should receive a price adjustment to match the new price of $27.99 since I haven't received my order yet.

Hello, I noticed an email from Tile yesterday, June 22nd, mentioning that payment was received for my Premium Subscription renewal. Despite it being a Sunday, I checked my bank savings account connected to PayPal and didn't see the payment posted. With only $30.00 in my account for two small bills, I promptly cancelled the Premium subscription, used the chat service for confirmation, and emailed customer service. This morning, my bank showed two overdraft charges totaling $60.00 as the payment was still processed. It's concerning to auto-bill a client without prior notification, especially for an annual subscription. I'm requesting a refund of the $29.99 charge immediately. This mistake has caused unusual frustration as I rarely experience overdrafts. I do not wish to have a yearly subscription with Tile and will not subscribe to one in the future. This particular charge seemed to have stemmed from a Tile purchase, but I find Tile Premium unsuitable for me, particularly with these billing practices. Kind regards, Richard M.

I was planning to buy the slim tracker for my husband's wallet, adding to the four Tiles I already have for his car keys. The tracker was initially priced at $20.99, but when I checked last night, it had dropped to $18.99. However, upon revisiting the website, it was back to $20.99. Surprisingly, I received an email at 11:41 am indicating that the tracker was still in my cart priced at $18.99. Despite a chat with Chester around noon, who failed to resolve the issue and was meant to email me regarding the price adjustment, I have not received any new information. Thank you, Bernadine G. [redacted] Bee700@[redacted].

My spouse and I own two nearly new Tile Pro devices that don't function beyond a 10-foot range. Despite replacing the batteries, there hasn't been any improvement. Is there a process in place for exchanging these for functional ones? I'm frustrated with the devices as they fail to serve their purpose whether it's locating my phone through the keychain or using the app to find my keys. Even if they only operate within my one-story, [redacted] sq. ft. house, I would be content. Currently, the performance of the devices has left me disappointed.

I have a Tile in my wallet. My iPhone displays the Tile to be at a certain address. However, when I arrive at the location, it keeps indicating that the Tile is nearby and asks me to wait while it connects. The Tile picture wiggles, sometimes showing a circle with a light green circle closest to the center. The map indicates I am at the correct spot, but then it tries to connect to other Tiles and loses the connection. It restricts me from moving to expand the green circles and provides only a moderate signal before disconnecting. It suggests that other Tiles or users will notify me when it is found, repeating the same address. I replaced the battery, but the Tile did not recognize the new one. It was working fine until today, and I am unsure how to proceed.