TikTok Customer Service Issues

My TikTok account name is shayne.davis818. Unfortunately, this account has been hacked, and the hacker is posting videos and messages pretending to be me. I am unable to log in as they changed the password and email linked to the account. Please, I need urgent help to shut down this account as they are also accessing my Facebook and other social media. I have already reported this to the police and will consider legal action if nothing is done. I have evidence - a threatening message from the hacker, which I can share to prove my case. The previous emails linked to the account were [redacted] and [redacted] I can provide screenshots to support my claim.

Hello TikTok, I'm reaching out regarding my account @gelaamaeee which has been unexpectedly banned. I'm eager to have my account reinstated as I assure you I have not breached any community guidelines. I have thoroughly reviewed and followed all the rules outlined in the guidelines in each of my posts. Creating content on TikTok is something I dedicate a lot of time and passion into, and my 116k followers mean a great deal to me. Losing my account has been devastating, and I sincerely believe there has been a misunderstanding. I value my account tremendously as it holds many precious memories that I cherish. TikTok has been a wonderful platform for me, and I truly love being a part of it. I kindly ask for your assistance in recovering my account. Your help in this matter would be greatly appreciated. Thank you.

Hello TikTok support team, I am reaching out regarding my account @gelaamaeee, which has been unexpectedly banned. I am eager to recover my account as I am confident that I have adhered to all the Community Guidelines diligently. My content is in direct compliance with the rules, and I have invested significant time and passion into creating each video. Having reached a following of 116k, I am disheartened that my account, which is integral to me, has been taken away. I believe there may have been a misunderstanding, as I have not breached any crucial guidelines. TikTok holds a special place in my heart, and the memories I have created on the platform are invaluable to me. I kindly request your assistance in reinstating my account. Your support in this matter would be immensely appreciated. Thank you for your attention to this matter.

Hello TikTok, I am the owner of the account @ryanmccallister, and I have been an active user on TikTok for over a year. I am passionate about creating videos and always ensure to follow your community guidelines. I recently discovered that I am permanently banned from going live. This ban was a result of false reports made by trolls on the app. I kindly request TikTok to reconsider and allow me to go live again so I can engage with my viewers whom I value greatly. Thank you, Ryan McCallister

Hello, I am reaching out regarding my granddaughter's TikTok account (cozyxsavanna). The account was recently banned due to multiple community guideline violations. We are confused as we are unable to determine the specific reasons for the ban based on the guideline information provided. My granddaughter enjoys creating and sharing videos on the platform, and she is distressed by the ban. Upon overhearing a conversation between Savanna and her friend, who recently had a disagreement, it was revealed that the friend encouraged others to falsely report the account to TikTok, leading to the ban. I can provide the friend's name and user account details if needed. We hope to receive a response from TikTok soon. Thank you, Cindy M.

I need help accessing my TikTok account, @kelly.farley. I attempted to update my phone number and email, causing my account to be locked. I was instructed to "report a problem" but have been unsuccessful in resolving this with their support team due to long response times. The security questions asked for details like the sign-up date and registered device, which I cannot recall accurately. After multiple attempts, it locked me out completely. Despite requesting alternative verification methods or simply unlocking the account without changing my contact information, they stated they could not assist further. Any guidance on regaining access to my account would be greatly appreciated.

Hello, A few days ago, my other account, under the nickname chris.clarissa, was mistakenly banned. I can be reached at [redacted] and by phone at [redacted]. I kindly request a thorough review of the situation as I believe this ban was a mistake. Understanding the exact reason for the ban is important to me. Obtaining this account was a significant effort for me, as I work in makeup and face challenges due to homophobia in my country. It feels unjust because I have encountered hate accounts that remain active on the platform without consequences. I urge you to address this situation promptly and fairly.

During a recent TikTok live stream, someone expressed suicidal thoughts and then abruptly ended the broadcast. As a concerned viewer, I am worried about this individual's well-being and am seeking ways to provide real help and support. Reporting the incident through the platform didn't seem to yield immediate results, and I believe there should be a more effective system in place for handling such situations. It is crucial that this person receives the necessary mental health assistance without feeling overwhelmed or threatened. I believe there should be a dedicated team equipped to reach out directly to individuals at risk of self-harm to offer guidance and support. I have already taken steps to report the incident, but I am urging for a more proactive approach to prevent any tragic outcomes. If necessary, I am willing to escalate this matter to raise awareness and advocate for better support systems for those in crisis. I implore the relevant authorities to acknowledge the seriousness of this issue and take decisive action to address and prevent similar incidents in the future. My intention is to ensure that those in distress receive the help and compassion they urgently need. Thank you for your attention to this matter.

I am frustrated with TikTok E for the lack of communication regarding my order. I purchased a cell phone magnifier totaling $30, and the amount has already been deducted from my bank account. I am considering canceling the order unless I receive more information soon. The lack of updates and transparency feels like a dishonest practice. I will contact my bank in the morning to address this issue. I believe there should be better tracking and communication about the delivery status. I have ordered from other companies during the pandemic and received timely updates without any hassle. I expect better customer service and accountability. I am eager to resolve this matter promptly and would appreciate a contact person or number for further assistance.

I have been attempting to reach out to you for a few months now regarding an issue with my old TikTok account. I initially registered the account with my old phone number, which I have since changed due to personal reasons, and I am now unable to log in because I cannot recall the password. The TikTok account (@jadehafsa) is associated with my YouTube channel linked to the email address [redacted] I have made efforts to provide identifying pictures to match the videos on the account, as I am eager to have it deleted. Despite my attempts, I have not received any assistance after nearly a year of reporting the issue. I subsequently created a new account (@jadehafsaa) as I couldn't access the original one. I kindly request your help in verifying my ownership of the account and deleting it. Thank you for your attention to this matter.

Hello, I have been trying to contact you for several months about my old TikTok account. I opened it with my previous number but had to change it due to personal issues. Unfortunately, I can't remember the password despite trying all the ones I used for TikTok. This account is linked to my YouTube channel under my Gmail, [redacted] I've sent multiple photos to match the videos but haven't received any assistance. The old TikTok account is @jadehafsa, created with the phone number [redacted]9. I now use a new account, @jadehafsaa, which was started after I couldn't access the old one. I've been trying to remove the old account for a year but haven't received any replies. I would appreciate any help in verifying my ownership and deleting the account. Thank you! Sent from my iPhone

I am experiencing an issue with my account being accessed by someone else through my previous phone number. When I moved from the USA to the UK, I could not update my number on the app as it required access to my old US number. The individual who now has my old number has taken over my account, removing followers, blocking friends, and changing my profile information. Despite trying to secure my account with two-step verification, the intruder still managed to gain access without any email notifications. I ask for assistance in updating my phone number from the old American one to my current British number as I can no longer access my old number to do so myself.

Good morning, I'm writing to appeal the permanent ban of my TikTok account, @drunkostrich. I've had videos taken down in the past, but upon review, they didn't violate any guidelines. I put a lot of effort into my account, which had over 370k followers, mostly younger users since my content was always PG. I used TikTok to share my love for funny creativity, and it would be devastating to start from scratch. I hope there's a way to recover my account. Thank you for your understanding. You can reach me at [redacted] - Evaldas Bertulis

Good morning, my name is Evaldas Bertulis, and I am emailing to request an appeal for my banned TikTok account @drunkostrich. I apologize for the multiple emails, but I am desperate for assistance. My account was banned for supposedly violating guidelines, but I believe some takedowns were mistaken after review. I have put a lot of effort into my account, showcasing funny creativity with a PG audience of over 370k followers, most of whom were younger. I hope there is a way to recover my account as starting over would be incredibly disheartening. Thank you for your time and consideration. You can reach me at [redacted]

Hello TikTok, I'm Amar Qasem. My previous username was @Omarking1991. Unfortunately, my account was hacked, and all my popular videos were deleted. The hacker even changed my profile name to @scammer919. I have updated my phone number, but I am unable to link it to my account. I am concerned someone else might link my old number to my account. I would appreciate your assistance via email or direct contact to help me restore my videos, likes, and resolve this issue. Thank you for your help.

Hello TikTok, I'm Amar Qasem, my previous username was @Omarking1991. Unfortunately, my account was hacked, and all my videos were deleted. The hacker even changed my profile name to @scammer919. I've updated my phone number, but I'm struggling to add the new one as the hacker might use my old number to access my account. I need assistance in recovering my videos and likes. Please contact me via email at [redacted] or reach out to me at my new phone number [redacted] for help. Thank you.

Hello, I would like to address the situation with my main account that was banned approximately 3-4 days ago due to an inappropriate username not in line with the community guidelines. Surprisingly, this resulted in a permanent ban without any prior warnings or suspensions. My current backup account username is @bettyisbroken, whereas the banned account had the username @shitqueef. Notably, my previous username before @shitqueef was @bettyisbroken, hence why I chose this username for my backup. It's disheartening to lose access to my banned account, which I cherished due to the memories stored in it such as drafts, privates, and TikToks. The account currently shows as deactivated, and I fear losing all the content permanently. I am willing to comply with all regulations and change my username to fit TikTok's standards if given the opportunity to restore my account. Please assist me in recovering my account, as it holds sentimental value to me. For further communication, my email is [redacted] Thank you for your assistance and understanding.

I am reaching out because my TikTok account, "shitqueef," linked to my phone number, was unexpectedly banned without any prior warnings or suspensions. Although I acknowledge that the content was inappropriate, I am willing to make necessary changes promptly if given the chance to retrieve my account. Losing access means losing countless liked videos, drafts, and memories accumulated over the past two years. This account has been a source of solace during quarantine, and its loss is truly disheartening. If a warning had been issued, I would have taken immediate action to amend my username. The impending deletion of the account within 25 days is distressing. Currently, I am using my alternate account, "bettyisbroken," associated with the email [redacted], but it lacks the sentimental value of my main account. Reinstating my main account would bring immense joy and resolution to this situation. I am grateful for your attention to this matter and apologize for any inconvenience caused.

Hi, I am reaching out because my daughter's TikTok account under the username "biatchwafack" was mistakenly banned. She has never engaged in any inappropriate behavior on the platform and received no prior warnings. The reason given for the ban was violating community guidelines, which is inaccurate. It seems likely that someone left offensive comments on her videos and falsely reported her account. The real offender should be the one facing consequences, not my daughter. The account contains precious family memories from before my divorce, which my daughter is emotionally attached to and hasn't backed up. It is crucial to reinstate the account, if only to retrieve and secure those videos. Thank you, L.C. (Sweden)

I'm experiencing a frustrating issue where none of the videos I've posted on your platform are receiving any views. Despite making over 50 posts, not a single person has viewed them, leading me to eventually delete them out of disappointment. I've tried reaching out multiple times through the app's ticket system but have not received any responses. I'm concerned I may have been shadowbanned or banned without any clear reason. I want to clarify that my content is in line with your guidelines, and I invest a lot of effort into editing videos that I hope people will enjoy. It's disheartening to see zero views each time, especially after dedicating so much time and energy to creating content. I would truly appreciate a response and hope for a resolution to this matter.