NBC Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about NBC customer service, archive #8. It includes a selection of 16 issue(s) reported June 8, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am concerned about the illegal use of medication on the Vanderpump Rules reunion part 2. Witnessing the use of a CONTROLLED SUBSTANCE prescribed to a friend is alarming. As a BSN, mother, and grandmother, I find this behavior unacceptable. Mixing benzodiazepines with alcohol can be fatal, and sharing prescribed medication is illegal nationwide. Observing these actions on the episode was extremely shocking. After 32 years in healthcare, nothing prepared me for such a blatant and repulsive violation. I intend to contact the California medical board to address this issue and the doctor who prescribed the Xanax. It's distressing to see such dangerous behavior on display.
Reported by GetHuman-mverga on Thursday, June 8, 2023 1:08 AM
I am requesting an interview regarding a concerning issue. As a concerned individual from Korea, I have come across news stating that Fukushima, Japan, is planning to release nuclear-contaminated water from their first nuclear power plant into the Pacific Ocean. This action raises alarm about the potential contamination of the world's oceans with radioactivity. According to reports in Korean News, a two-week test was recently conducted on the discharge of nuclear-contaminated water, and the actual discharge is expected to commence shortly. An investigation into this matter is urgently needed to address the potential environmental impact of such a decision.
Reported by GetHuman-badiul on Monday, June 19, 2023 6:21 PM
Hello, I'm Jean Miril from Haiti, living in the U.S. since [redacted]. I have worked as a nursing assistant since [redacted] and pursued my LPN degree in [redacted]. After recently passing my board exam in New York on 12/27/22, I have been awaiting confirmation of my results. The state should have informed me within 7 to 10 days if I failed or issued my license within 30 days if I passed. I currently reside in Florida, and they require New York to send my results for my license to be issued. Unfortunately, New York has not complied with this request. I kindly ask for Mr. Lester Holt's assistance in resolving this matter. I am willing to provide further details in an interview. Pearson VUE conducted the board exam, and they won't allow me to retake it in Florida since I have passed.
Reported by GetHuman-jeanmyri on Wednesday, June 28, 2023 1:14 AM
On 7/9/23, I purchased a $9.99 Peacock subscription to watch the Tour De France, using my credit card ending in [redacted]. Upon logging into my account, I can access the TV show "Guy from India," but I encounter issues watching Episode 10 of the Tour de France, prompting me to pay an additional $9.99. I noticed a connection issue with my wife's email address [redacted], which needs to be removed from the system. My wife, identified as [redacted], does not want a Peacock subscription. I'm seeking clarification on whether my $9.99 monthly subscription includes Tour De France episodes or if there are additional costs per episode.
Reported by GetHuman-alconway on Tuesday, July 11, 2023 10:55 AM
I am experiencing an issue with Peacock on my second TV using Roku. On this TV, the menu on Peacock is malfunctioning, making it difficult to select shows. Despite reaching out to Peacock's support on Facebook and attempting their suggested fixes, the problem persists. Due to vision impairment in one eye, reading on-screen text is challenging for me. This problem has been ongoing for a few weeks, and I urgently require a resolution so I can enjoy watching shows comfortably in a more limited space. I have repeatedly tried to contact Peacock via phone without success as the line is consistently busy.
Reported by GetHuman-sindista on Saturday, July 15, 2023 12:26 AM
I've spent the last 48 hours attempting to subscribe to Peacock without success. As the CFO of a large company, our IT department has also been unable to resolve the issue. Despite engaging in online chats, I have not received any assistance. My email for account purposes is [redacted] Upon reaching the payment screen, I encountered issues with processing my debit card, AMEX, or PayPal. I've attempted this on three different devices and across four browsers, all leading to the same issue. It seems to be a problem on Peacock's end, and the lack of assistance is extremely frustrating. I have only been able to communicate with automated responses or unhelpful suggestions online. Please address this promptly or risk losing my business permanently.
Reported by GetHuman8567255 on Wednesday, August 16, 2023 1:26 PM
I was unexpectedly charged for Peacock Premium on an annual contract. I happened to notice this while waiting for my car insurance payment to go through. Had I not caught it, my insurance payment could have been declined. I'm puzzled as to why and how I was signed up for Peacock Premium, especially for the yearly plan. I rarely use the app, as evident from my account activity. I haven't become upset, but this $60 charge is for a service I do not use or benefit from.
Reported by GetHuman8623989 on Sunday, September 17, 2023 11:09 PM
I recently discovered that I have two accounts instead of one. I initially set up the first account in August and paid $4.99, only to find out it would increase to $5.99. There are two $5.99 charges on my bank statement from September 12 and 13. When I log in, I'm prompted to select a plan, despite the previous payment amounts. I would appreciate clarifications on the billing discrepancies, and I request cancellation of both accounts with refunds for both $5.99 charges in September. I am disappointed in the lack of available contact information for assistance while the charges were processed smoothly. Although I may contact my credit card company, I remain concerned about potential future unauthorized charges. This entire situation has left me dissatisfied.
Reported by GetHuman-ladydntu on Tuesday, September 19, 2023 5:00 AM
I seem to be facing similar customer service problems with my Peacock account. It should not be this challenging to get help. I've been attempting to reset my password as the current one is not working. However, every time I select a new password and try to change it on the site, I receive a message stating that the change cannot be completed at the moment and to try again later. I haven't been able to watch Peacock for months, yet I am still being charged for the service. I would like this matter to be resolved promptly, or I need assistance to cancel my subscription.
Reported by GetHuman8650114 on Thursday, October 5, 2023 5:58 PM
Hello, I wanted to share that we have our daughter still living at home as a student. We successfully applied for the Peacock student tier and received two acceptance emails, the school ID, and a withdrawal confirmation. However, when attempting to watch Saturday Night Live, we are met with an adorable kitten informing us that we are not connected to Peacock. Despite having completed all necessary steps for the student rate of $1.99 per month, we are unable to connect on both a Dell desktop and Roku TV. We would appreciate any assistance in resolving this issue. Thank you, Grant E. Wickham
Reported by GetHuman8659169 on Thursday, October 12, 2023 9:53 PM
I am experiencing an issue with Peacock, and unfortunately, there is no chat option available on the website. My bill, which was due on October 14, [redacted], was supposed to be $59.99 plus tax, but I was charged $69.07. I did not request any additional services, and I know the tax amount should not be $9.08. I am struggling to find a way to contact Peacock to address this billing discrepancy since there is no chat or phone support. I find the website poorly set up. My email is [redacted] I would be grateful for a resolution to this matter. Thank you, Rosemarie Bodendorfer.
Reported by GetHuman-rbodendo on Sunday, October 15, 2023 1:50 PM
I am interested in obtaining an unedited version of the Dateline ID NBC episode from September [redacted], narrated by Josh Mankiewicz, titled "THE DREAM HOUSE MYSTERY: The Lindsay Buziak Murder." The version that aired was heavily edited, with short interviews and important questions being omitted. It seems that the Saanich Police in Victoria, BC, Canada, are not actively trying to solve this murder that occurred in February [redacted]. Despite many clues, no arrests have been made, and the case remains unsolved. There are suspicions that politics and a politician might be involved, hindering the investigation. As a retired Victoria citizen named George M., I am concerned about this situation.
Reported by GetHuman8662682 on Monday, October 16, 2023 3:43 PM
I am extremely frustrated with the ongoing billing issues I have been experiencing with Peacock. I initially signed up for a subscription at $1.99 per month, but I am also being charged an additional $5.99 monthly which was not part of my agreement. The lack of customer support available makes it difficult to resolve this matter promptly. Given I am currently facing financial constraints due to medical reasons, specifically joint replacement surgery, these unauthorized charges are causing a significant burden. While I do not mind the $1.99 charge, the unexpected $5.99 deduction is unacceptable, especially considering it has left my bank account nearly empty. I urgently request the immediate cessation of the $5.99 charge and a refund for all previous deductions. The absence of customer service assistance in addressing this issue is disappointing.
Reported by GetHuman8691466 on Thursday, November 9, 2023 2:38 PM
I am encountering issues with my two Peacock accounts. One is linked to my credit card and a specific email, which I cannot log in to. The other was a bonus when I purchased my ROKU, but I am unable to access it on either the app or the device. Attempts to recover the accounts or reset the passwords have been futile. I am stuck in a frustrating loop as I also need to update the email on my profile. The emails associated with this matter are [redacted] and [redacted] The email to reach me concerning this problem is [redacted] Thank you for your assistance. -B. Ricevuto
Reported by GetHuman8701013 on Friday, November 17, 2023 4:20 PM
I forgot the email I used for Peacock. I reached out to them via online chat, where they asked me to confirm the email I use the most. They assured me they transferred the account, but now I don't have access to premium content. My last payment was made on 11/27/[redacted]. Everything was fine before the chat. I tried the chat line twice again, but the issue remains. It seems they may not have resolved it correctly. Is there a phone number I can call for further assistance?
Reported by GetHuman-mdfkin on Thursday, November 30, 2023 1:35 PM
I tried using the telephone number for Peacock, but it was always busy. This has been very frustrating, so I decided not to use Peacock TV anymore. Upon checking their BBB rating, I was disappointed to see they had an F grade. I attempted to reach out through Peacock chat, but it only made things worse, and I lost access to my streaming account. To resolve this, I contacted my credit card company to dispute the monthly payment and block any future charges from Peacock. It's unfortunate that a big company like NBC doesn't prioritize customer service.
Reported by GetHuman-mdfkin on Thursday, November 30, 2023 1:35 PM

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