Metro PCS Customer Service Issues

I had a bad experience in the store and I want to address the issue with Ronnie who claimed to be from the corporate office. Despite visiting several stores, no one helped me exchange my device. When I asked Ronnie to order the device, he gave me excuses and did not assist after I explained my situation. I reported the issue the day after purchasing the phone on the 6th, when I returned on the 7th. I am still struggling with a malfunctioning phone and feel like I am not receiving adequate assistance. The level of customer service I have encountered is disappointing, and I hope someone can reach out to me regarding this matter.

I recently paid my MetroPCS bill through the app. However, after several hours, my service stopped working. I attempted all troubleshooting steps but still have no cellular connection. I can't contact customer support since my phone service is down, and unfortunately, MetroPCS does not offer chat support. Without access to phone calls or wifi calling, I am at a loss for how to restore my service. Living alone without transportation, it is challenging to borrow a phone or visit a store, especially at odd hours. As a last resort, I reached out to TMobile chat support, only to be rudely disconnected multiple times upon mentioning I am a MetroPCS customer. It seems difficult to resolve this issue without phone service, and I hope TMobile, as the owner of MetroPCS, can assist me in reactivating my paid service.

I am looking to remove one of the two phone lines associated with my Galaxy A13 from my bill. I've had this phone for longer than necessary, and there's nothing wrong with it, but I no longer need it and should not be charged for it going forward. The solution is to delete the Galaxy A13 line and ensure that I am not unwittingly placed on a family plan without consent. Your website indicates a family plan option, but it should not be automatic without customer approval. It should be possible to pay for the individual cell phone you wish to use without losing other lines. This current setup seems misleading and more focused on generating revenue than providing customer support. When I reached out to a representative named Glenn, he was unhelpful and questioned my decision, insisting I contact them again when I'm "ready." This lack of assistance and inflexibility is frustrating, and I hope to have the unnecessary line removed promptly.

I have overpaid my bill this month and am requesting a refund as I only have limited funds due to being on disability. I made a payment that did not reinstate the service, so my girlfriend also made a payment. The initial payment was deducted from my bank account, causing an overpayment. I am in need of this refund to purchase expensive medical supplies. I am unable to use this phone for calls as it is not in service, and my previous phone is broken. Thank you for your assistance.

I have been a loyal MetroPCS customer for years. Last year, I bought a new phone because my old one was damaged. However, when I went to the store, the manager gave me a different phone instead of the one I paid for. Shortly after using the phone, all my Wi-Fi data disappeared. It turns out the manager had given me a phone that was pre-activated and had been tampered with. My phone was cloned, hacked, and my identity was duplicated on another device. I have been dealing with this issue for a year. As a domestic violence survivor, my safety is paramount. Due to the tampering, I cannot make calls or contact emergency services. Despite my bill being due on the 6th of each month, my service is disrupted, leaving me vulnerable. Whenever I contact customer service, they abruptly end the calls. I am unable to use my phone to check on my children who do not live with me currently. The manager at the MetroPCS store, who hacked my phone, has remote access and control over it. This violation of my privacy and security is distressing. Despite attempts by customer service to reactivate my phone and enhance security measures, the manager continues to interfere. The fact that he was able to duplicate my ID during a store visit is deeply concerning.

I accidentally broke my phone on Friday and visited Metro for an upgrade quote. Unfortunately, I was not told that the new device would only have half the capacity of my original phone, making it unusable to me. I feel deceived and I will not be staying with this service next month. I am considering seeking legal advice regarding this matter. It's important to treat customers fairly and transparently, not rip them off intentionally.

I purchased a carrier unlocked Revvl 4 Plus phone from eBay to use with Entouch Wireless. Initially, my SIM card worked without any issues. However, after attempting to use it in another phone and returning it to the Revvl 4 Plus, my SIM no longer works in the Revvl 4 Plus, showing my number but indicating that the service is disconnected. Entouch Wireless suggested contacting Metro to have the phone unlocked, even though it is already unlocked. I am puzzled about why my SIM does not function in the Revvl 4 Plus anymore, despite working in another phone and my original Entouch Wireless device. Any advice is appreciated.

Good afternoon, today there was an incident at an authorized service office in Jackson, Tennessee [redacted], located at 955n Parkway. My phone has been insured for 2 years or more prior to today, as I had to replace it twice before due to malfunctions, and both times they said the insurance didn't cover anything, and I had to pay as if it were a regular purchase. I inquired about what my insurance covers, and they claimed it was only for fraudulent calls, which I know is false. I called [redacted] twice today to report the issue, but they didn't provide me with a report number. The second time, the operator refused to give me their name for support. I want to know where to file a complaint to effectively address my problem. I am a customer and do not want to switch due to poor service. I don't want to pay for a service that later denies coverage when I need it. I felt deceived today and seek guidance on where to lodge a complaint and get a response.

On the 13th, while attempting to pay my bill online, I encountered an issue for the second consecutive month. I contacted Star611 and after numerous attempts, finally connected with a representative. Despite processing the payment, I was informed that I had attempted it too many times. After resolving the situation, my phone got suspended unexpectedly for non-payment, even though I made multiple payments of undetermined success. I'm perplexed by the suspension and the lackluster performance of your automated phone service. Please consider updating or enhancing the service for improved customer experience.

I recently paid my phone bill around the 10th or 11th and signed up for a promotion offering a free tablet. However, I was surprised to see a $15 charge on my bill. The tablet that was supposed to be free doesn't even have much data, and now it has no data at all, rendering it unable to access the internet. Meanwhile, the other tablet on my account is working fine. I find it frustrating that I am being charged for data that isn't being utilized. I would like both tablets to have the same data access as they did before. It seems unreasonable to be paying $15 for a service that is not being properly provided.

I've been experiencing a significant issue with my account and the customer service department for the past 7 months! They have been very rude and not treating me as a valued customer, even though I've been with them for 9 years. My phone keeps getting shut off twice a month, and despite applying for the CAPTIVITY PROGRAM 7 times, they refuse to add it to my account. They also claim I haven't paid my bill, constantly change my plan and the amount due. I urgently need assistance with this situation! Additionally, they have been fabricating stories about my account. I need my phone turned on as I am currently homeless, sleeping in my car during the winter. This is an extremely distressing situation, and I am extremely frustrated with the service provided. I have now involved a lawyer and the federal government and require a response within ten minutes and my phone turned on immediately!

I purchased a phone at a Metro store in Portland, TX, but I am having trouble making my payment due to not knowing my high-security code. I find it frustrating that other phone companies do not require such codes for payment. I have visited the store located at [redacted] US Hwy [redacted] W #B, Portland, TX [redacted] ([redacted]) numerous times and find this situation discriminatory and unnecessary. It seems excessive to have such stringent security measures for a phone. - June B. Jackson

I accidentally set a letter as my password on my Samsung Galaxy a03 phone and now can't remember it. The phone displays an "unauthorized reset" message and I can't access my Google accounts. Some of my Google accounts have been hacked, and I've experienced logouts. I'm also having issues with my financial accounts, but my priority is to regain access to my phone. The device recognizes my number but won't unlock. I've been able to use it for about 5 or 6 days before it locked me out. Payment is due on Monday, 4)3/23.

I would like to not have an 8-digit passcode for my password to access my account and pay my bill. It's not easy to remember and not very secure. Using a password is better because it's more secure and easier to recall or reset if forgotten. It's especially challenging to remember an 8-digit pin. Why change it for everyone, especially customers who have been using your services from the beginning? Just keep passwords for existing account holders and have new customers create an 8-digit code.

I visited Metro PCS today hoping to transfer my lines from T-Mobile. T-Mobile had locked my account and requested an ID for the transfer. I returned on April 2nd and spoke to a female employee who was there the day before when the account issue was noted. She mentioned that the person who helped me previously would be in the next day. Despite my request to have my lines active, she struggled to turn on the phone due to difficulty accessing the computer. This escalated when she was guided over the phone on what to do. After an hour of unsuccessful attempts, I left without having my service restored.

I recently found out that my ACP benefits were mistakenly transferred to a different company. Consequently, my phone got suspended for nonpayment. Although I contacted customer service immediately after receiving the text about the suspension, they assured me that my account was still covered under the acp benefit program. When I discovered that my service was disconnected, I contacted them again, and they stated that my service had been restored and would be transferred back to my account. However, I am currently without service, and my account indicates that I need to pay $30 right away to reactivate my service plan.

I am having trouble understanding why a password is now required to pay the phone bill under my daughter's name, Natasha O. I have successfully paid this bill for over five years without any issues. I prefer not to deal with setting up a password and simply want to make the payment as usual. The recent changes have made it increasingly difficult for me to do so. I would appreciate it if the system could remain as it was. I am frustrated and finding it very annoying that these unnecessary changes are causing complications. I am unhappy with the current situation and would like to resolve it promptly so I can pay the bill without further obstacles.

My partner recently obtained a free Rebel 6 5G with the $40 plan using his debit card. After activation, I tried to purchase the Motorola Moto G Stylus 5G for $[redacted] with the same $40 unlimited plan using his card, but encountered technical difficulties. Despite a customer service chat that got disconnected before resolving the issue, I still aim to complete the transaction online. The representative was assisting me in adding a line to his account and checking eligible phones for the $40 plan. However, as we both rely on ACP benefits and are unsure if we qualify for the same account, I seek guidance on how to proceed with using his card for the purchase.

I lost my phone last Friday, 04/07/[redacted]. I made several attempts to report it lost using the Find My Claim app, but it was challenging without my phone. Eventually, I used my son's phone to make the report on Tuesday. I received my phone on Thursday evening after visiting numerous locations seeking help. I finally found a store that allowed me to use their phone, but I couldn't reach customer service, so I had to call my son for help. Today, I got my phone back, but it doesn't have a SIM card! I'm heading to the store now. I really hope I don't have to pay for a new SIM card and activation.

On April 3rd, I received a three-day payment extension. However, after paying my MetroPCS bill on April 6th, I discovered that my Amazon Prime membership, included with my account, was canceled. Despite attempts to re-enroll following instructions from Metro, I encountered an error message as the service is no longer available. The main reason for keeping my Metro account for many years has been the included Amazon Prime membership, which I use weekly. I have contacted both Amazon and Metro support, spent a significant amount of time on hold, yet the issue remains unresolved. If a supervisor cannot address this problem promptly, I will have to consider canceling my Metro account. It is disappointing that although the extension did not have any extra fees or penalties, it resulted in the loss of my Amazon account without a solution in sight. Rebuilding my Amazon account from scratch is not an option. If this matter is not resolved by tomorrow, I will have to terminate my Metro service. I have decided to discontinue my relationship with Metro due to the frustrating experiences faced during this incident.