Lufthansa Customer Service Issues

My son fell ill at the airport on July 27th. We were supposed to travel from Landvetter (GOT) to Skg via Frankfurt on the 6:10 AM flight that day. Due to the urgency of the situation, I was unable to obtain a receipt or certificate for not boarding the flight. I believe you can verify in your system that we did not travel. Is there any possibility of receiving a refund from Lufthansa with this information? I have a medical certificate, but I am unsure if it is sufficient for compensation or if I am eligible for any compensation. I would appreciate obtaining some form of proof that my son and I did not board or commence the journey. Booking Code: OR9UDQ Ticket Numbers: [redacted][redacted] and [redacted][redacted] I am Jessica Petkakis and my son is Johannes Andersson Petkakis.

I recently received an email from Lufthansa regarding changes to my flight times. However, this email did not include the seats I booked for my flight from Denver to Frankfurt on August 18th - seats 27B and 27C. I paid extra for these seats, and they were confirmed in a previous email with my booking details. Despite speaking with a customer service representative last week, who assured me these seats were assigned and said she would send a confirmation email, I have yet to receive it. Contacting Lufthansa by phone has been challenging, as I spent an hour and a half waiting only to be disconnected. My Lufthansa booking number is P829SW. I would greatly appreciate it if you could email me confirmation of my booked seats. Thank you, Alexander G.

I recently received an email from Lufthansa last week regarding a change in the flight schedule. Unfortunately, the email did not include the assigned seats, 27b and 27c, which I had paid extra for on the flight from Denver to Frankfurt on August 18th. These seats had been confirmed in a previous communication. Despite speaking with a customer service representative who assured me that I would receive an updated email with the confirmed seats, I have yet to receive it. My name is Alexander Giner, and the second passenger is my wife, Marina Tolmacheva. Our Lufthansa reservation number is P829SW. I would greatly appreciate it if you could send me an email confirmation of our booking with the assigned seats included. Thank you, Alexander Giner.

Hello, I am Gábor Uracs, and my son Áron Pál Uracs flew with Lufthansa to Geneva, Switzerland on 01.08. Unfortunately, his baggage has been delayed, and we are still waiting for it. The scheduled delivery was supposed to be yesterday evening, but we have not received any updates or the baggage yet. The reference number for the delayed baggage is GVALH73197. We are looking for a direct phone number for the delivery company responsible for the baggage delivery and hope to receive it soon. My son is currently in France without his belongings, making his stay very uncomfortable. Please help us connect with someone who can assist us promptly. You can reach my son at +[redacted] 44 70 88 or [redacted], and you can contact me at +[redacted]2 or [redacted] We appreciate your help in resolving this matter quickly. Sincerely, Gábor Uracs

Hello, I'm a travel advisor who made bookings through our wholesaler, Intair, for Air Canada flights that are code shared with LH. I've spent numerous hours on the phone waiting and providing clients' credit card information to book seats, but I've encountered multiple issues. Despite giving all the necessary details, including credit card numbers, I was informed that no credit cards were charged and no seats were selected. Clients were incorrectly charged for seats, and after several attempts to rectify the situation, one client was charged 28 times for 4 seats. I've reached out via email, but it bounced back, and LH agents were unable to assist. Any help via phone or email would be greatly appreciated. Pat Probert Travelonly Phone: [redacted]

Hello, My name is Aoune Barhoumi and I took a Lufthansa flight from Frankfurt to Chicago on July 31st. Unfortunately, due to a flight delay and a long customs line, I missed my connecting flight to Houston. Despite contacting Lufthansa customer service at Chicago O’Hare Airport and being offered a flight for the next day, I ran into issues with the hotel voucher provided for the Hilton Chicago/Oak Lawn. The hotel had no reservation for me, so I had to return to the airport, only to find both the Lufthansa office and customs closed. I ended up spending the night without proper accommodations or food. I hope Lufthansa will address this situation promptly and compensate appropriately. Thank you.

Good day, Regarding reservation LH255 departing on 07.08 and returning on LH507 on 28.08, I urgently need to address my issue: I need to cancel my flight and get a refund. Could you please inform me of the refund amount and the procedure? I want to travel, but due to the latest government regulations on the health emergency, there are restrictions with Brazil. It is not my fault that I cannot travel, so I am compelled to request a refund. I await a prompt response. Thank you. Best regards, Osvaldo

I purchased a ticket to Kunming, China, to visit my sick friend. The ticket (#[redacted]) was bought on May 6, [redacted], for a June 2 departure from Miami. Unfortunately, the flight got canceled due to Covid-19 two days before. I rescheduled to a different city as my friend changed hospitals, incurring an extra charge of $[redacted].55. The new flight (#[redacted]) was set for July 6 from Miami to Chongqing, China, but it was canceled again two days prior because of a shutdown in Frankfurt, Germany. The travel agency suggested I book a new ticket through American Airlines while they processed my refund from Lufthansa, which could take 3 to 6 months. After three months, I learned Lufthansa had issued the refund, but it wasn't showing on my credit card. Eventually, I found a refund of $73.10 on a different card, much lower than the original ticket cost of $[redacted], making me feel taken advantage of by Eros Tours (agency #[redacted]). Kindly verify your records to rectify this issue. Please note my change of email to [redacted] and my new number [redacted]. Thank you for your attention.

Due to a medical emergency, my wife experienced severe sinus issues and needed an emergency room visit. We had to adjust our planned departure from Monday morning to Wednesday. Our original reservations were with United (SEA-ORD) and Lufthansa (ORD-CDG). The reservation code for me is VAzPH3 and for my wife is B4ZoK7. United was understanding and helped change my wife's Mileage Plan travel without any additional charges. Now, I need to modify the purchased ticket with Lufthansa due to the situation. Despite numerous calls to customer service with long wait times, I am hoping Lufthansa can assist me with rebooking for a nominal fee considering the circumstances. I am planning to visit the counter at SEA-Tac at 1:00 PDT to speak with Lufthansa directly. I also have a backup one-way ticket with United that can be canceled before 10:00 am tomorrow, with the reservation code MQM3WN, as a precaution.

My PNR number is 5JW8FX. I took a flight from Belgrade to Vancouver and had purchased two 23 kg baggage allowances on my ticket. However, at the Belgrade airport, I was informed that I needed to pay for the second 23 kg baggage. I paid around 10,[redacted] dinars for the additional baggage, despite showing them the payment slip I received via email when I initially added the baggage. They did not accept it, and I had to pay for the second baggage. I am now seeking a refund for this extra payment.

Booking Reference: MIL2SF Our return flight is scheduled for the 25th of August, [redacted], from Faro to Frankfurt. Originally, we had a connecting flight from Frankfurt to Nuremberg at 8:50 PM. However, we received a notification that the flight to Nuremberg has been rescheduled to 1:15 PM. This poses a problem as we will only arrive in Frankfurt at 7:15 PM. Since we were not informed about the change and it seems the evening flight was canceled, we kindly request a rental car to be provided for us. This is because the train would only get us to Nuremberg by 1:13 AM. Thank you for your understanding. Doris S.

Hello, I am reaching out to express my recent travel experience to Rome from 1st August to 6th August. Upon my arrival in Rome, I was distressed to discover that my luggage, which was supposed to be with me, was actually in Frankfurt where I had a layover. It took two days for my luggage to be returned to me, leaving me with the inconvenience of having to purchase clothes, a toothbrush, and other essential toiletries. I am hoping for compensation for this inconvenience, especially considering the lack of assistance or information provided during this ordeal. Thank you for considering my request.

Dear Customer Service, I need to make changes to my flight reservation due to the wildfires affecting Greece. My booking code is UMZWCP, originally from NUE to ATH. I want to change it to a flight from MUC to JMK with modified dates. I have been unsuccessful in reaching Lufthansa's customer service hotline and couldn't find an option on their website to alter the route. How should I proceed? Thank you, Prof. Dr. Markus Promberger

My PNR number is 5JW8FX. I recently flew from Belgrade to Vancouver and encountered an issue with my baggage. Despite having pre-paid for two 23 kg bags, I was asked to pay for the second bag at the Belgrade airport. I ended up paying around [redacted] dinar for the extra baggage. Even though I showed them the payment slip from my email confirming I had already paid, they still charged me. Now, I am seeking a refund for the second baggage fee.

Regarding Booking Code WU727C for Munker, I faced difficulties booking a round trip flight with Lufthansa from JFK to Nuremberg for Sept. 12 to Oct. 30. Despite numerous errors on the website, I eventually managed to book with a Lufthansa agent. Unfortunately, the return date was incorrect on the confirmation email. After another round of attempts, an agent corrected the date online. However, I never received a confirmation, and checking online, I found the date was still wrong. I have tried calling Lufthansa without success. I need assistance urgently. Thank you.

Due to Covid restrictions affecting my return flight and additional requirements for my children to re-enter Canada, I needed to change the flights. After obtaining the necessary documentation over two days, I attempted to contact Lufthansa in Germany to make the changes. However, the hotline +[redacted]99 was unresponsive, disconnecting after 1.5 hours on multiple tries. Despite sending three emails that remain unanswered, I also learned that changing tickets at the airport in Germany is no longer an option. My efforts to modify the flights online and through the Lufthansa App were unsuccessful as the flights were canceled by the airline. Contacting other hotline numbers abroad also proved futile.

Feedback ID [redacted]0. Hello, On July 25th, I traveled from Colorado Springs, CO to Stuttgart, DEU with United Airlines/Lufthansa. Unfortunately, my baggage has been missing since it was last traced to flight LH463 (MIA to FRA). I have been in Stuttgart for four days now without my belongings, including civilian and military clothing. This has caused me significant inconvenience and embarrassment as I had to attend military briefings in dirty civilian clothes. I had to purchase replacement clothing and toiletries totaling approximately $93.10. I received an email today stating that my bags are being delivered to Miami Airport on July 28th, [redacted]. However, I had already bought new attire for a physical fitness test and briefing I needed to give this morning. This unexpected situation not only cost me money but also valuable time. I would appreciate guidance on the steps to take to seek reimbursement for the clothing expenses incurred due to this baggage mishap. Regards, SSG Joseph Abler 10th Special Forces Group (Airborne) Construction Supervisor Work: [redacted] Cell: [redacted]

Hello, I am reaching out to request a refund or credit for my seat selection on Lufthansa on August 22, [redacted]. Due to the ongoing Covid-19 pandemic and the rise in cases in Albania and across Europe, I have decided to postpone my trip for this August. Considering the Government of Canada's official travel advice from The Public Health Agency of Canada advising against non-essential travel outside of Canada, I believe it is best to delay my plans. I kindly ask for a thorough review of my request and for a full refund or credit of $[redacted] CAD for the following seats: 29A and 12A in August [redacted], and seats 12A and 29A in October [redacted]. If you require additional information or have any inquiries, please feel free to contact me directly via email or at [redacted]. Thank you.

Dear Sir or Madam, I have a few questions regarding my upcoming travel plans: 1. When is the earliest possible entry to Canada for me? There seems to be conflicting information on your website and the official Canadian website. 2. If entry on 07.09.[redacted] is not possible as per my booking, what are the conditions for canceling my flights due to business reasons preventing me from flying later this year? Can you advise me on the best course of action given my situation? My booking numbers are CHXXYQ for the flights from Hamburg to Montreal and New York to Hamburg for Almut E. Broer and Hans-Friedrich Hölter. 3. Can I leave my luggage, including a handicapped bike/wheelchair, at the airport in Montreal since I need to stay there for two weeks before traveling on to the USA? Could you provide me with further assistance on this matter, preferably with a link or email address? Thank you for your help, Best regards, Almut E. Broer

Dear Sir or Madam, I have several questions regarding our upcoming travel plans: 1. I am seeking clarification on the earliest entry to Canada. There is conflicting information between your site and the Canadian government website. 2. In the event that entry on 07.09.[redacted] is not feasible, what are the conditions for canceling our booked flights? Due to business commitments, we are unable to reschedule this year. Our booking numbers are: Almut E.M. Broer, 01.04.[redacted], and Hans-F. Hölter, 06.05.[redacted] Routes: Hamburg - Montreal: CHXXYQ | New York - Hamburg: CHXXYQ 3. As we need to spend two weeks in Montreal before proceeding to the USA, can we store our luggage, including a handicapped bike/wheelchair, at the airport? I appreciate your assistance. Regards, Almut E. Broer