Instagram Customer Service Issues

I recently discovered an account impersonating me, using my photos and having more followers than I do. I reported the account and asked others to do the same. Unfortunately, the user also reported my account, causing Instagram to mistakenly believe I was the one impersonating. I reached out to Instagram support and was requested to provide my identification and a photo of me with a code on a piece of paper. I have completed both tasks but have not received any follow-up. This situation is very frustrating.

I recently received a notification on my Instagram feed warning me about a potential account disablement due to alleged fake follower purchases. Despite not engaging in such activities, I promptly reset my password as instructed. To my dismay, the following day, specifically between 5 am and 11 am, my account was indeed disabled. The platform cited a violation of their Terms and Conditions related to fake follower acquisition, which I vehemently deny participating in. I kindly request the restoration of my account as this action was unjustified.

My Instagram account, nazirknerad, was disabled recently. When attempting to reactivate it, I received a message stating it was deactivated for impersonation. Despite multiple attempts to submit the required ID photo, the form keeps stating "documents not selected," and when trying to submit, it continues to show "we’re unable to process your request at this time." I have tried this process over 40 times since Saturday without success. Please investigate and resolve this issue or provide an alternative method to recover my account. Thank you in advance. It has been a month, and I am still unable to regain access to my account.

I had an account for promoting my dancing, another for friends, and accidentally created a third account unknowingly. Trying to delete the extra account, I followed steps from a link by Instagram. I selected "other" as the reason, filled out the form, and clicked delete. Unfortunately, it deleted the wrong account "katyaonpointe," which was my business account. When I attempted to log back in, it stated the deletion request was in process. I need assistance in restoring the correct account.

After factory resetting my phone, I lost all my apps including Instagram. I re-downloaded the app, but I couldn’t log in on my account (taylor.kelly3) on my iPhone 7+. Surprisingly, I could log in on Safari and other devices without any issue. I tried creating a new account with my work email but received a message saying that my account was disabled for violating terms. I prefer using my original account and would appreciate any assistance in resolving this issue. Currently, I am accessing Instagram through Safari. Any advice would be greatly appreciated. Thank you.

I recently got a message on WhatsApp from copyright.helpsupport claiming to be from Instagram about a potential copyright issue with one of my posts. They asked me to click a link to provide feedback or risk my Instagram account being closed. When I clicked the link, they requested my Instagram username. Is this legitimate or a scam? I am confused why Instagram would use WhatsApp instead of email for such matters.

I run an art account on Instagram, and I enabled two-factor-authentication through Google Authenticator. Unfortunately, I had to factory reset my phone, which erased all the generated codes. Now, I am locked out of my Instagram account with no recovery codes. Despite reaching out to Instagram multiple times (even checked spam), I haven't gotten any response. This forum is my final attempt to seek help. The inaccessible account is @loligoo. I can provide all the necessary verification to confirm ownership. Your assistance is greatly appreciated!

Hello, my Instagram account @sureality__kingdom has been banned unfairly due to false accusations of follow botting. I strongly deny this allegation as it goes against my values. I mainly engage by commenting positively on artwork to connect with others and form a community. I am disheartened by this situation. I kindly request the account to be reinstated as it holds great personal value to me. You can reach me at [redacted]

Hello, I'm Mohammad H.Z. I'm experiencing issues with my Instagram accounts. Recently, someone created an account impersonating me as "mh.zoli." Despite reporting it, no action was taken. My original account, "zoli_dreamer," was disabled for supposedly violating terms. I created a new account, but faced a message saying "action blocked." I seek assistance in resolving these problems. Thank you for any help provided.

Hello, I am having trouble logging into my account. The message I am receiving states "account not found." I fear my account may have been hacked as two fake accounts have been created using my name: "nadinezayat88" and "nadinezayat1988." My original Instagram account "nadine_zayat" was disabled by Instagram for allegedly violating terms, which I believe may have been done by the fake accounts. I created a new account, "nadinealzayat," but now I can't find it either. Please assist me in restoring my account, "nadinealzayat." Thank you.

Good morning, I encountered difficulties accessing my Instagram and Facebook profiles on December 22nd at 2 pm. Both accounts have been disabled, and I'm unsure why this sudden action was taken. I am uncertain if they were disabled by Instagram or if they were hacked. My primary objective is to regain access to my accounts as I am confident that I have not violated any terms or policies. Instagram username: rosaria987 Phone number: [redacted] Contact email: [redacted] I would greatly appreciate any assistance in resolving this matter as it has left me feeling concerned. My utmost wish is to regain access, especially to my Instagram account, which holds sentimental value to me. I eagerly await your response. Thank you very much.

I have a significant account named Antoneliusvip. Recently, I purchased a new phone and I'm struggling to log in. I remember my password, but I am unable to pass the verification process. Despite providing correct answers, Google does not recognize that the account belongs to me. It's distressing not being able to access my email. Please assist me in reclaiming my account, as I am currently feeling very upset about this situation.

Lately, while using Instagram for my business, I've encountered an issue with creating group messages. Each time I attempt to start one, I receive an error message stating, “Action blocked. This action was blocked. Please try again later. We restrict certain content and actions to protect our community. Tell us if we made a mistake.” I have tried tapping both OK and Report a problem multiple times, but the situation remains unresolved. Although I send out group messages regularly, I ensure they are not spam and are solely for business purposes or connecting with friends. When I checked with someone I needed to add to a group chat, they confirmed their message settings were not causing any blocks. This problem has only started recently and is hindering my work significantly.

Hello, I am reaching out for assistance regarding our company's IG business account 'marionnaud_hu,' which has been blocked erroneously for allegedly violating terms. The account, belonging to Marionnaud Perfumeries in Hungary, has crucial strategic importance. We have tried to address this issue multiple times in the past week, but Instagram has not responded. The problem may stem from the original registration email being invalid, set up by a former marketing manager who has since left. I have requested replies to be directed to the company's current generic email address, which is also used for our Facebook business page 'Marionnaud Parfümériák.' I would greatly appreciate guidance on how to resolve this matter. Thank you sincerely, Anita B. Marketing Manager - Marionnaud Perfumeries Hungary

I had an account under the username @gee_qx, which was functioning well until my password started being changed frequently. Due to this, I had to reset my password using my email each time I wanted to log in. Unfortunately, when my phone got stolen, I couldn't recall my email password to change my Instagram password. Despite several attempts to report the issue, my requests were denied multiple times. Please assist me in accessing my @gee_qx account, as I've used passwords like @iamgenesy, Kimberly, and kaybee. If I recall correctly, @iamgenesy was my initial password. I sincerely request your help in resolving this matter.

I need help accessing my Instagram account @Savaannaaah, which I've had since [redacted]. The email associated with it, [redacted], is one I haven't used in years, and I'm locked out of both my email and Instagram. When I tried logging into Instagram on my new phone, a verification code was sent to the inaccessible email. I wish to update my account with my current email or phone to regain access. It is crucial for me to retrieve this account I've maintained for the past 8 years.

My Instagram account, @gembavaro, was disabled until January 5th for all activities because Instagram claims I used third-party apps to like photos, which I did not do. I have spent a significant amount of time manually engaging with users on Instagram. During my school break, I wanted to increase my interactions. The only Instagram apps I have utilized are PLANN and Buffer for scheduling posts. I kindly request Instagram to reinstate my account privileges and rectify this issue.

Instagram deactivated my account mistakenly, suspecting I was creating fake accounts, but it was actually my brother, who has special needs, using my phone. Please, I would appreciate it if Instagram could send me a login link for my account jackson_k15 so I can delete the accounts my brother unintentionally made and assist him in creating his own independent account. Thank you for understanding this situation. I look forward to regaining access to my account so I can reconnect with others on Instagram. Thank you. Jackson.

My BUSINESS ACCOUNT on Instagram known as SOUTHGAINZ has been shadow banned. My reach and likes have significantly decreased every time I post content over the past three weeks. I became aware of this problem after taking full ownership of my account from the manager I had hired. Under their management, our followers were rapidly increasing, which seemed suspect, indicating possible fake follower purchase. This issue has persisted for about three weeks now. Please assist.

I am the business development manager at Eastern Carolina Nissan. Nissan mandates that we link our website with our Instagram account. The handle @easterncarolinanissan is currently in use, but unfortunately, the individual who set up the account is no longer with our company, and we are unable to retrieve access. Could you kindly assist us with this matter? To prevent this issue in the future, we have established a dealer hub email to centralize all social media accounts, we just need to regain access to our Instagram handle.