Gmail Customer Service Issues

Archive 57

The following are issues that customers reported to GetHuman about Gmail customer service, archive #57. It includes a selection of 20 issue(s) reported December 3, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a primary Gmail account that I use regularly. Recently, I created a secondary account, [redacted], to use for privacy reasons on platforms like Gumtree. Unfortunately, I have forgotten the password for this secondary account. Before, I could easily switch between my primary and secondary accounts, but now the secondary account seems to have disappeared, and I am unable to access it. I have attempted to use the "forgot password" option without success. It's frustrating not being able to access this secondary account when I need to.
Reported by GetHuman-maryvk on Friday, December 3, 2021 12:05 PM
My Google account, [redacted], is temporarily blocked. I received a message from Google stating that they couldn't verify my account ownership. I need assistance in verifying my account as it contains important information and documents. I have tried emailing multiple times but have not received any responses. I am very concerned about the situation and eager to regain access to my account. Despite setting up a recovery email, when I attempt to sign in and enter the last known password, Google is unable to verify my account without providing a recovery option through the designated email. Please help me resolve this issue promptly. Thank you, Google.
Reported by GetHuman-gychinv on Friday, December 3, 2021 2:58 PM
My Google account, [redacted], is blocked. When I attempt to sign in, it keeps notifying me that Google couldn't verify the account belongs to me. I'm unsure what information to provide for verification or what steps to take. My account holds crucial numbers and documents, causing me distress. Despite sending several emails, I have not received any responses. I am looking for assistance in resolving this issue with my Gmail account. I would appreciate any insight into what might be happening and how to recover access. Thank you, Google.
Reported by GetHuman-gychinv on Friday, December 3, 2021 7:14 PM
I have a business email account under our domain using Gmail, which is [redacted] We recently sold our business (Cleatskins) and are in the process of transferring all assets to the new owner. Unfortunately, my email address, along with all the history of business and personal emails, will no longer be available. I am looking for a way to set up a new email address that will seamlessly transfer all my previous emails from [redacted] and automatically inform my contacts of the change. In case of any issues, you can reach me at [redacted] or [redacted].
Reported by GetHuman6871016 on Friday, December 3, 2021 9:19 PM
I am dealing with a child custody matter where the other parent has been harassing me and making threats. They have gone to extreme lengths such as hiring individuals to spy on me, plant drugs, steal my belongings, hack my accounts, and harm me. My cellphone was stolen while I was at work, but I can't access any footage because my employer is not cooperating. I have crucial evidence on that phone and in my Gmail that can support my case. I am determined to prove my authenticity and seek assistance in this distressing situation.
Reported by GetHuman6871194 on Friday, December 3, 2021 9:57 PM
I haven't been using my Gmail account for a while and I'm struggling to recover it despite trying different passwords. Unfortunately, I can't use the usual two-step verification since my laptop and cell phone were stolen recently. Do you have any other suggestions to help me regain access? I urgently need to retrieve my Google Drive where my resume is saved. Thanks in advance for any assistance you can provide. Thank you, Jonathan "Keoni" Sanders
Reported by GetHuman6871714 on Saturday, December 4, 2021 12:31 AM
I have two-factor authentication enabled on my main email account, and unfortunately, the phone that was linked to verify my logins was stolen. I still have access to my recovery email and the phone number associated with my Gmail account. I need help accessing my account as it's crucial. The Gmail address I am unable to access is [redacted] Your assistance is greatly appreciated.
Reported by GetHuman6872230 on Saturday, December 4, 2021 5:43 AM
Hello, my Gmail account [redacted] is currently locked. Until today, my account was linked to [redacted] and [redacted] as the linked email. I changed the password previously, but I have forgotten the new one, resulting in me being blocked from accessing the account. Could you please send the OTP to either [redacted] or [redacted] to assist in recovering the account? I have an international trip scheduled for tomorrow, and I require access to my account urgently for travel documents. Your help would be greatly appreciated.
Reported by GetHuman-gindrak on Saturday, December 4, 2021 9:19 PM
Hello! Approximately 2 to 3 years ago, my email at [redacted] was hacked. Despite my efforts to find support for Gmail, I was unable to locate any contact information. The account holds significant importance to me, with crucial information linked to it. I retain the last password used, which concluded with 'pupil', and can provide the full previous password upon request. Each attempt to log in redirects me to a recovery account email I no longer have access to, manipulated by the hacker to something like y2g…. @hotmail.com. I am eager to regain access to my account and provide any necessary evidence of ownership. The account was likely created between 2[redacted].
Reported by GetHuman-nayanarw on Sunday, December 5, 2021 2:52 AM
I am the rightful owner of the Google account "[redacted]" and the associated YouTube channel "vvijatov." My account was hacked on Friday, 04/12/[redacted], at 18:00 and has since been renamed to "Cardano ADA NEWS." The password and mobile number have been changed. My original recovery email is "[redacted]" and my mobile number is 00 [redacted] 63 [redacted] 88 93 on a Samsung A8 backup device, SM-A530F. My original password was "vijatxxx." I have several pieces of evidence (photos) showing automated contact from Google confirming my ownership of the "[redacted]" account, which I can provide upon request via a link (since this form does not allow photo uploads). Thank you.
Reported by GetHuman-vvijatov on Sunday, December 5, 2021 12:03 PM
I am facing difficulty accessing my email with the address [redacted] I no longer have the phone number associated with the account for password reset options, which only offer to send a notification to the outdated phone. I have a recovery email linked to the account and would appreciate being able to receive a verification email there or answer security questions for access. This email is crucial for work and managing various accounts.
Reported by GetHuman-kaylacjo on Sunday, December 5, 2021 9:23 PM
I recently tried to organize my files by moving emails to the top of my account, but I accidentally deleted some important correspondence. It appears that someone may be attempting to hack my account. Can you please restore all emails, especially those from February, as they are crucial to me? I believe someone is intentionally deleting my emails, possibly related to a personal situation involving Lanier Anderson. It's imperative that I retrieve all the deleted emails, including drafts and personal writings about poet George Oppen. This issue is urgent, and I need immediate assistance to recover the lost data. Thank you for your help.
Reported by GetHuman6877024 on Sunday, December 5, 2021 9:29 PM
I forgot the password to my email account. When attempting to recover it, the security question asks for the last password I remember using. Since I used only one password for the account, this question is not helpful. Google is unable to verify my identity after this question, and I am using the same laptop the account was accessed from. No other email or phone number is linked to this account, and creating a new account is not feasible as this email is connected to various other online accounts. Any assistance would be appreciated. Thank you.
Reported by GetHuman-kidddigi on Monday, December 6, 2021 1:51 AM
I am having trouble accessing my Gmail account after trying to change my password. The 2-step verification process is not working as I no longer have access to the phone number associated with the account. I have attempted to use alternative login codes, but I keep getting stuck in a loop where I'm asked for 2-step verification from my phone, or I receive a new code to the locked email account. I need to regain access to my account to be able to use my YouTube premium subscription.
Reported by GetHuman-lexista on Monday, December 6, 2021 1:53 AM
I have recently updated and verified my new phone number on Google. I have added my iCloud email as a backup. However, Google is now asking me to verify my identity by sending a text message to my old phone number, which I no longer have access to. Despite selecting the alternate method option, Google is still only offering to text my old number. I had previously removed this outdated number from my account, and it is no longer listed in my Google Personal Info or Security sections. How can I resolve this situation so I can update my information and access my account fully?
Reported by GetHuman-scottcne on Monday, December 6, 2021 2:11 AM
I graduated from Monash University in [redacted]. My university IT account expired and was removed from the system, making it unrecoverable. I had already transferred my documents to a new Google account, but I am unable to access them. I have important identity documents, medical school notes, and valuable pictures stored in my old Google Drive associated with my student account. Despite efforts to share the files, I have lost access. I urgently need your help to recover my account or grant access to my files. Losing these documents, including five years' worth of medical notes, would be devastating for me. I hope you can assist me. My student email is [redacted], and I shared the documents with [redacted] Your help in this matter is greatly appreciated.
Reported by GetHuman6878659 on Monday, December 6, 2021 1:56 PM
I have forgotten my Google password. After attempting to reset it, I received a text and email with codes. However, I was informed it would take 48 hours to receive the password reset link due to too many attempts. Later, I received an email stating the password reset was canceled because I am logged into Google on a device, but I don't know which one. I am eager to reset my password to access my primary email and other Google services.
Reported by GetHuman-erinlahe on Monday, December 6, 2021 3:57 PM
I recently switched to a new phone and phone number, and now I am facing an issue logging into my Gmail account. Despite following the account recovery steps provided, I am stuck as it requires sending an SMS to my old phone number. I am desperate to retrieve access to my Gmail as it contains precious irreplaceable photos. I would appreciate it if someone could assist me in resolving this matter promptly. Thank you.
Reported by GetHuman6879447 on Monday, December 6, 2021 4:46 PM
My email account, [redacted], was unexpectedly deleted without valid reasons. My birthdate is July 1, [redacted]. This email is crucial for my online business. I mistakenly used my granddaughter's phone to download an app, which triggered a warning of potential account deletion due to being associated with a minor. The content of my messages alone proves this is not a minor's account. I have essential documents stored on Google Drive that I am currently unable to access, causing me to lose business opportunities. I urgently need assistance in recovering my account. - Annastacia Mutanu
Reported by GetHuman-bambuamu on Monday, December 6, 2021 5:51 PM
I'm having trouble with my Gmail account despite following the instructions on the Google Help page. I made a label named "[redacted]" to move old emails to my new Gmail account, but the emails didn't transfer. I tried to delete the label by going to "Manage Labels" and selecting "Remove," but it keeps reappearing every other day. I delete it again, but it keeps coming back. How can I permanently remove this label? This issue is really frustrating for me.
Reported by GetHuman-ntonnnc on Monday, December 6, 2021 6:05 PM

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