Gmail Customer Service Issues

Dear Support, A teacher has discovered an impersonation attempt using their identity to email a student. They are seeking guidance on tracing the source, possibly through contacting Google to identify the individual or IP address behind the emails. The concerning emails are included in the message. Thank you, Viiven *************************************************************************************** Dear All, A serious incident of impersonation is evident in the email sent to Jalen, from the Gmail account provided below. IT assistance is requested to track down the sender through Google to identify the responsible party or IP address. Upon verifying with Jalen, it appears he is being targeted by someone's prank. Thank you, Magan [Contact Information redacted]

I have been receiving emails from someone named Julia Addison at [redacted] requesting photos of me. I have already blocked this person, but the emails are still getting through to my gmx.com account. The emails are intrusive, asking for personal information and photos, which I find disturbing. Despite blacklisting the sender, the emails continue to come through. My name is Elsie Ganzon, and the emails are being sent to [redacted] from [redacted] I would like this harassment to stop immediately. The sender's behavior is inappropriate and needs to be addressed.

I no longer have access to the phone linked to my two-step verification for my Gmail account. Unfortunately, I do not have any of the security codes or old devices used to log in. Regaining access to my email, [redacted], is critical for my business.

My Gmail account has been hacked, and it seems that my Facebook, Snapchat, and Instagram accounts have also been compromised since they are all linked. I have exhausted all efforts, including reaching out to the hacker for the password, but they are not cooperating. The hacker has changed the recovery information to their email and phone number. I have sought police assistance twice, unfortunately, they were unable to provide a solution.

I am trying to regain access to my Gmail account after forgetting my password. Despite being informed that the account is still active, when attempting to reset the password, the recovery code sent to my alternative email is not working. I am unable to update the recovery phone number as suggested. I simply want to log back into my email by resetting the password as I can no longer recall the previous one. Please contact me via the recovery email address provided, as I am unable to access my other email account. Thank you and I look forward to resolving this issue promptly.

Good afternoon, I encountered difficulty accessing my Facebook account, linked to my Gmail, as both passwords were changed on Sunday. It seems hackers may have compromised both accounts. I am seeking assistance to recover them. Thank you.

After I changed my Gmail password, Outlook no longer accepts the update, preventing access to my emails. The error message reads, "Your email server rejected your login." I've attempted to re-enter the password multiple times without success. I would appreciate assistance in resolving this issue.

I recently relocated to a different country and I am trying to access my old Gmail account, which is linked to my Playstore account. While I initially remembered the password, I struggled with it and made several failed attempts. When I finally remembered it, it prompted me to confirm my identity by calling me or sending an SMS, but I can't receive these verification methods as I am in a different country now. Despite having a recovery email linked to the account that I can access, I couldn't use that option to recover my account. I am unable to find a way to prove my ownership of the account. This situation is frustrating as I rely on this email for Playstore access and creating a new one is not an ideal solution.

Yesterday evening around 6:00 PM PST, my secondary Gmail account ([redacted]) automatically logged out, and I am unable to access it using the password I normally use. I suspect it may have been hacked, and this account is crucial as it serves as the recovery email for many of my other accounts, including PayPal and my primary Gmail account. Although I can't recall the exact date it was created due to it being a while ago, I can provide additional details about the account. Over the past year, the account has only been accessed from my HP Omen laptop, and the IP address should remain the same. I am also able to provide proof of my identity if needed.

I have been a victim of identity theft. Unauthorized individuals have gained access to my Gmail accounts, resulting in potential financial losses through sweepstakes, social security number fraud, and mail fraud. They have repeatedly changed my passwords and now I am locked out of the following accounts: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] These unauthorized individuals also have access to my Facebook and bank accounts, utilizing various fraudulent activities like phishing scams, wire fraud, computer fraud, and bank fraud conspiracies, as well as mail and electronic mail fraud. They are unlawfully selling my personal information online and engaging in sweepstakes fraud. I have reported this to the FBI, Attorney General, FTC, SEC, local police in Oakland, CA, and Google. I am in the process of contacting Google for assistance. I urgently require new passwords for the above-mentioned accounts for my security. I appreciate expedited consideration and assistance as my safety has been threatened due to reporting this issue. For further communication, please reach me at [redacted]

I'm grateful for the security measures in place, but accessing my accounts has become a challenging task without the device or recovery email. Due to the pandemic, the lack of customer service has made it even more difficult to recover a hacked account. Dealing with multiple phone thefts this year has led to changes in all my account information and made me feel overwhelmed. As I navigate a tough divorce and cope with the loss of my daughter, being able to access my emails, particularly with memories of my baby girl and essential business information, is crucial for me to move forward. I am seeking assistance from Google to regain access to my long-held email accounts, [redacted] and [redacted] I recall the original and subsequent passwords used but lack the necessary recovery information. Reestablishing access to my Gmail accounts is paramount for me during this challenging time.

Subject: Missing Emails Issue Gmail Account: [redacted] Hello, I have encountered a problem where my emails vanished since May, including my IMAP folders and the inbox. I need guidance on how to recover these missing emails and folders. The password has already been reset, and all the connections, specifically those from Spain using Linux (Ordissimo), are mine. There has been no unauthorized access to my email account. Thank you, Robert Muzeau

Subject: Missing Emails Issue. Email: [redacted] Hello, I have noticed that my emails and IMAP folders have disappeared since May. I also cannot locate them in the inbox. I have reset the password, and the connections from Spain using Linux (Ordissimo) are known to me. There has been no hacking involved in my email account. Thank you, Robert Muzeau.

I lost my iPhone on May 24, and my MacBook Pro also stopped working that week. While I've replaced the phone, my iCloud account is in recovery mode, meaning I won't have access to my passwords and email for another two weeks. I need to recover my oldest and main email address, [redacted], to manage my important accounts. As I can't receive a verification text on my old phone number, I tried to answer security questions but failed to regain access. It's crucial for me to recover this email for managing bills, banking, and business matters, sadly, I'm unable to reach Google for help.

Recently, I experienced trouble accessing my Gmail account - [redacted] After updating my phone number to ([redacted])-[redacted] and adding a backup email at [redacted], the account got locked while attempting to change the password due to "suspicious activity." Unfortunately, I can't verify my identity to unlock it. I urgently need to regain access to set up two-step verification for the program. Please contact me via text at ([redacted])-[redacted] or email at [redacted] with a solution to access my account promptly. Thank you.

I need assistance in recovering my old Gmail account. Unfortunately, I accidentally deleted everything from my phone, which led to me being locked out of my account as I can't recall my password. Despite trying various recovery steps, I am unable to remember the old account information. While I do have a recovery email linked to my account, Google is not providing me with the option to use it for my [redacted] account, and this is confusing to me. Although my lost account does have a recovery email, the recovery process only offers the eight-digit backup codes, which were not part of my account setup. I am struggling with this situation and would greatly appreciate any help in resolving it.

Hello, My email address ([redacted]) has been compromised. The recovery email and phone number were changed by the hacker around June 12, [redacted]. I only have access to the original recovery email and can prove my identity through other means. I receive security notifications on the original recovery email. I am currently residing in the United States and no longer have access to the recovery phone number from Afghanistan. However, I can access the original recovery email and all emails associated with it. This email account was primarily used for office purposes, including communication with NATO-related projects from 2[redacted] and with the US Embassy in Afghanistan. It's crucial for me and the office I used this email for to recover it. Thank you.

Hello, I forgot my password for my Gmail account [redacted] I lost access to it along with my iPhone when it was stolen during my move from Uganda to Kenya. The recovery number associated with the account is +[redacted]86, but I haven't been able to update it since I now reside in Kenya. I tried contacting the new owner of the number to get the recovery code (G563319), but my Gmail account did not accept it. I need assistance as that account is linked to my Facebook page under the name Bion Slmn and also holds important academic documents from Makerere University. My recovery email, [redacted], is also inaccessible since it was on the lost iPhone in [redacted]. I would appreciate Gmail's help in recovering my account [redacted] Thank you.

A few days ago, I went to a Huawei store for some assistance. The advisor handled my phone throughout the visit. Shortly after, I received a notification that someone accessed my personal email from a Huawei P30 Pro, a phone that is not mine. Later, I got another notification stating that this person linked their phone with my Google account, a step I did not initiate and am unaware of why this phone is involved. I changed my password, but I am still concerned about the security of my personal data and the use of my email information. I am hoping for a quick resolution to this unsettling situation that is affecting me and should not have occurred.

I have encountered an individual, possibly a woman, who is using a Google Gmail account to request money via gift cards and has fraudulently taken a substantial amount, approximately a couple thousand dollars from me. It seems she may be utilizing her Google Gmail to deceive multiple individuals. She is associated with a Google phone number, [redacted], and her Gmail address is [redacted] The individual goes by the name Kenze Jenifer Mills. There is evidence of these transactions in my archived Gmail messages. She insisted on receiving a copy of my driver's license and has persistently requested money with promises of a relationship in return. Unfortunately, she deceived me into believing she would meet me at the airport by using gift cards for an airline ticket, but she never arrived after a five-hour wait. Over the past few days, she has asked for $[redacted] and then an additional $[redacted] in the span of 9 days. It is crucial to take action promptly to prevent further incidents of this nature through Google since her intentions appear to be financially exploiting men. Additionally, she is using someone else's images, that of Sarah Vandella. I seek a swift response and resolution to halt this fraudulent activity. Thank you, David Willoughby.