Florida Power & Light Customer Service Issues

Upon moving to our new home, my spouse and I noticed a lack of bills from FPL. Wanting to rectify this, I reached out to them to resume billing. Unfortunately, I inadvertently inputted incorrect bank details for automatic payments. This led to two failed payment attempts and an $80.00 charge, hindering my online payment capability. As a loyal customer of over 30 years with a history of prompt payments, I kindly request FPL to refund the $80.00 and restore my ability to pay online.

I have been a loyal customer of FPL for seven years. I have always been on automatic withdrawal from my checking account, which has worked smoothly until recently. I received a surprising invoice for $[redacted].45, which initially seemed like a scam but turned out to be legitimate. It appears that FPL did not withdraw money from my account for four billing periods, resulting in a larger bill. I understand that I owe this amount and I am prepared to pay it. However, I am concerned about why there was a gap in the automatic payments. I trust that no late fees were applied for the missed months. Moving forward, I may need to start checking my account monthly to ensure payments are being processed correctly.

A subcontractor hired by FPL accidentally severed my irrigation supply line without informing me or repairing it. Unaware of the cut, my Fort Lauderdale City water bill spiked to $[redacted].40, compared to the usual $[redacted] to $[redacted] range. The conspicuous line break was concealed behind the FPL transformer, causing me to overlook it. This incident occurred during the upgrade of an adjacent property's service, which required attention. Interestingly, I had previously disabled my irrigation system to cut costs and was taken aback by the sudden increase in my bill. Despite lodging a complaint with FPL about a month ago, I have yet to receive any follow-up or resolution. Contacting FPL for assistance has proven futile, making it challenging to address the issue.

I accidentally paid my bill of $25.76 twice, once through my bank's online payment page and again on the FPL website due to a delay in receiving the first payment. I contacted my bank to cancel the duplicate payment. Unfortunately, they cancelled the wrong payment, leading to a $25 return check fee. I am confused about the situation and believe there may be an error on FPL's side as well. I need clarification on whether you received and credited one of my $25.76 payments and request for the $25 NSF fee to be waived. Despite my attempts to contact a representative regarding this issue, I have been unsuccessful. My account number is [redacted].

I have noticed several inaccuracies in my billing statement and meter readings. Over the last two cycles, the usage amount seems to be exaggerated, showing almost five times the regular usage, which is impossible. Additionally, the usage map is repeating certain months. My account number is 32[redacted]8, and the meter number is ACD5822. For instance, in February, my daily kWh usage was 37, but by March 8th, it jumped to [redacted], a [redacted]% increase that is not feasible. I am certain the actual usage figure is incorrect, as the reading on April 8th remained high at [redacted], with no improvement or correction. I tried to reach a representative using the provided contact numbers, but the automated system did not offer an option to speak with a live person. Furthermore, the system indicated my email address, [redacted], was invalid. Kindly, investigate these discrepancies and provide me with the accurate usage data and outstanding balance.

I paid my bill online successfully using the automated system. However, when I received the email confirmation, I noticed that the bank account linked to my account was incorrect. I've been using the same bank account for over 10 years. The bill amount was $74.09, and now I'm facing additional charges due to the payment issue. I've been trying to reach out via phone for over a week, but the system keeps disconnecting. It would be greatly appreciated if someone could contact me promptly to rectify this situation. I have also been contacted by a collection agency, and I have already informed them about the mix-up. Please reach out to me at your earliest convenience. Thank you, Diana Drake.

I have encountered issues with FPL as they do not have the correct meter information on file for my account. Their estimations of my monthly usage greatly differ from my actual usage. Despite multiple attempts to contact customer service, I have not received any assistance. An electrician verified that FPL is charging me based on a higher rate than my meter indicates. Moreover, my landlord utilizes my meter for shared appliances, and I suspect faulty wiring that requires inspection.

My name is Apostle Michael Whitlock, representing the Grace Mercy Power of Jesus Church in Palatka, Florida. I am reaching out on behalf of a church member regarding our bill scheduling and payment assistance ministry. We are looking to arrange an appointment to handle her bills while ensuring her electricity remains uninterrupted. Please contact me at [redacted]. Thank you, Apostle Michael Whitlock, Grace Mercy and Power of Jesus Church.

I recently switched my account number from Chase bank to Amtrust, the Community Bank of New York. Upon contacting your company, FPLI, I provided all my information to someone over the phone in hopes of ensuring my electricity wouldn't be cut off. Unfortunately, my electricity has been disconnected due to someone at your company failing to record the information, which is very frustrating. Now, when trying to pay my bill via phone, I don't have all the necessary information requested. This lack of organization is disappointing and not how a business should be operated.

Our electricity bill for March was $89, reflecting our typical usage. However, in April, our bill skyrocketed to $[redacted] with [redacted] wattage, which is three times more than last month. This sudden increase is puzzling since our usage patterns remain unchanged and it's not even summer when bills tend to be higher. I monitored the meter yesterday morning, and our current usage is already at [redacted] wattage. If this continues, we will end up with another exorbitant bill. Considering our consistent habits, there may be a malfunction in our home’s infrastructure causing this excessive consumption. I kindly request a thorough check to investigate this issue promptly. Your prompt attention to this matter is greatly appreciated.

Reference Account: 03[redacted]4. I am reaching out because FPL has been billing for services they were unable to provide at Iona Ranch RV/Man. Home Park from September 28, [redacted], until a date only known by FPL. There are numerous issues to address, such as incorrect billing, a cancellation order placed in February [redacted] not scheduled until September 23, [redacted]. Additionally, billing is being sent to an address that has been uninhabitable since Hurricane Ian, making it impossible for FPL to reconnect. I have surrendered my title to FDEM for destruction and removal, which has been completed. Therefore, there is no residence to reconnect to, and thus, there should be no minimum charges.

I reside in Northgate Mobile Home & RV Park located in Mims, Florida. At our site, the 50 Amp service pedestal is outdated and faulty. Maintenance has cited waiting on FPL and lacking parts for the external breaker box. As a result, our air-conditioning and 12-volt refrigerator experience continuous disruptions, leading to financial losses from spoilt food items. The staff's lack of concern is disappointing. I firmly believe it's the park's duty to ensure the proper upkeep of the electrical services given that we pay lot rent. Our RV is new, acquired in September [redacted] for over $60,[redacted]. I am reaching out for assistance regarding this issue. My account number is [redacted]. -Larry K. Landau

We recently connected a residential transformer ([redacted]7) to around [redacted] feet of newly installed high voltage underground wires. These installations were completed on May 30 along the stormwater control dike wall, which has already shown signs of erosion. Our development does not require new residential electric power service. We are concerned about the approval of this project and urge for the stabilization of the dike wall.

I have two accounts with FPL. I would like to request a six-month payment history for the account located at [redacted] NE 68 Street Apt [redacted] Ft Lauderdale FL [redacted]. Kindly send the printout to my email, [redacted]. As my husband Earl passed away 2 1/2 years ago, please avoid sending any information to his previous email address. I am looking to resolve any issues with this account promptly. Thank you. - Rita Keith

I am concerned about a recent project where a residential transformer ([redacted]7) was connected by approximately [redacted] feet of new high voltage underground wires along a storm water control dike. Completed on May 30, the installation has already caused erosion to the dike wall. There are three existing transformers servicing the community, and no new power service was needed. I question why this project was approved and if installation drawings were reviewed by a professional engineer. Erosion poses a serious risk, especially during hurricane season. I urge for the removal of the transformer and wires to stabilize the compromised dike wall. For updates, please reach out via email at [redacted] or phone at [redacted].

Recently, your company cleared an area behind our home to install new poles and lines for neighboring houses. While we were away, they removed several large palm trees and left a pile of debris behind. Our neighbor requested they pick it up but only their area was cleared. The pile of brush is too heavy for my husband to manage. I kindly request assistance in removing the debris left behind at [redacted] S.E. Bay Cedar Circle. I appreciate FPNL but the current situation is concerning. Thank you.

I am a long-time Florida resident and senior citizen, having lived here for more than 50 years. Recently, I faced a health scare, landing me in the ICU leading to a backlog of bills due to my recovery. Despite my efforts to keep up with payments, I was shocked to see an unexpected $[redacted] charge on my recent bill when trying to pay for June after settling my May dues. This additional charge, labeled as a deposit, requires immediate payment within two weeks per customer service. As someone on a fixed income from social security, this unforeseen expense is a significant burden. Seeking assistance from local agencies has been challenging due to income criteria or the nature of the charge being a deposit. Being a Type 1 diabetic for over five decades, my medical expenses are already high. This sudden deposit has created financial stress, and I am unsure how to address it given my limited resources.

I recently switched banks and updated my payment information with you over the phone. However, my attempts to pay my bill using my new checking account or card have been unsuccessful. Despite confirming with my bank that there are no issues with my account, my payments keep getting rejected. This has been ongoing for two weeks, resulting in late fees and service charges. I've always been prompt with my payments and now find myself struggling to settle this bill. I have wasted hours trying to resolve this without success. I kindly ask for assistance in resolving this matter promptly.

I am concerned about the new residential transformer ([redacted]7) and about six hundred feet of high voltage underground wires recently installed on a storm water control wall in our community. The installation was completed on May 30, and since then, erosion has already occurred. I have questions regarding whether FP&L has the necessary easement agreement and if the installation drawings have been approved by a professional engineer and filed with the county. Given the erosion and potential hazards to the storm water control wall, especially with hurricane season approaching, I urge FP&L to remove the transformer and wires promptly and stabilize the wall. Please reach out to me via email at [redacted] or phone at [redacted] to update me on the resolution of this issue. Thank you.

I have an account at [redacted] SW [redacted] Ct., Miami, FL under number 48[redacted]7. I followed instructions to pay online. However, the website accepted my payment without asking for my bank information, resulting in an incorrect account number. Despite contacting customer service, the assistance was not helpful. After being notified by FPL of the returned payment and the $40 charge, I paid over the phone to avoid the charge appearing on my next statement. I firmly believe the error lies with the system as I did not authorize the payment to go to the wrong account. I have been a loyal customer for 43 years and have always paid on time. I am considering reverting to paper statements. The automated system has been unhelpful in resolving this issue, making it a frustrating and time-consuming experience.