FlipKart Customer Service Issues

Hello, I am reaching out regarding my Flipkart account. I registered with the email address [redacted] and the phone number [redacted] years ago. Unfortunately, the phone number is now assigned to a different person, and I can no longer access it. As a result, I am unable to log in to my account without the OTP sent to my old number. I kindly request to update my mobile number to [redacted] on your end, removing any previous association with this number if necessary. This will enable me to continue using Flipkart without creating a new account, as I value the benefits of plus membership, pay later options, supercoins, and free delivery. Thank you for your prompt assistance. Sincerely, Nishi G.

Dear Sir, I recently purchased five adenium flower plants from Flipcart that were delivered to my address on April 17, [redacted]. The order ID is OD[redacted][redacted]00. Unfortunately, I am disappointed to report that all the plants I received are of a common pink variety, whereas the advertisement on Flipcart showcased different varieties such as Edensfield Adenium, Aglogardening Adenium, Sabistar, and Entalco Adenium with various colors. I have photographic evidence of the advertised plants for comparison. I am issuing a formal notice, giving the company 7 days to replace the plants with the ones depicted in the advertisement, showcasing the actual colors as promised. I have nurtured these plants for over 4 months, expecting them to bloom as advertised. I demand damages of Rs. 50,[redacted] for the distress, financial loss, and deceitful practices. Failure to comply will lead to legal action, including filing criminal and consumer complaints. Sincerely, Prakash Satyarthi Advocate

Dear Sir/Madam, I am Harish Mahur, a customer of Flipkart with the mobile number - [redacted] and email - [redacted] I am concerned about my Flipkart account being blocked without any notice or explanation. I have been trying to reach Flipkart for several days but have not received any resolution. All I have been given are deadlines for a solution, with no further information. I had ordered a pair of shoes using my account, but when I received them, they were completely different than what I ordered. I promptly requested a return, providing all necessary details and images of the product, including the invoice and photos. However, the next day when I tried to access my account, it was blocked. Sir/Madam, please investigate this matter as my money is with Flipkart and I received an incorrect product. Kindly assist me with this issue.

I am a frequent customer of Flipkart. I recently bought a Samsung mobile through your platform with the order number OD[redacted][redacted]0. Initially, the item was delivered on August 24th and was returned on August 31st due to a hanging problem. I raised a return request available on your website, and I have attached a screenshot for your reference. After several conversations with your representatives, I was informed that the item would be returned after a technician's visit. However, after the technician's visit, the item was only replaced, not returned. The new mobile I received also has a heating problem, so I raised a new return request and am requesting a refund since I cannot wait for the same item again. I am facing difficulties as no one seems to take interest in this matter. Your representatives call me, but the calls get dropped intentionally. I need assistance promptly, or I will have to seek help from social media or consumer forums. Kindly address my issue promptly.

Hello, I am reaching out regarding my recent order of a Realme 9 Pro+ smartphone placed under an exchange offer. The order ID is OD[redacted][redacted]0, and the tracking number is FMPP[redacted], with an expected delivery date of 24/9/[redacted]. Today, I received a call from the delivery center informing me that due to technical issues, the delivery could not be completed, even though the order was supposed to be delivered today. Upon further inquiry, they mentioned having received instructions from the company not to proceed with the delivery. I attempted to contact customer support, but I was unable to establish a connection. I kindly request your assistance in resolving this matter promptly and ensuring the delivery of my order. It is disappointing to encounter such issues, especially after making a prepayment before the scheduled delivery date.

Hello, I kindly request assistance with my issue. I have trust in Flipkart as a reliable app. My Flipkart account number is [redacted]. I placed an order for a redmi 10 in the color carribian green with 6GB RAM and 128GB storage. I'm requesting an exchange with my old product, a poco M2. The delivery personnel used the Yaantra Diagnostics app to check my old phone, and after all tests passed, a 3-digit code was displayed on my phone. However, the delivery person noted it down incorrectly in their company app, signaling an error. I urgently need this resolved by tomorrow as my phone has been thoroughly checked by your digital team and the delivery person's phone as well. Thank you.

I ordered a pair of shoes for ₹13,[redacted] on Flipkart. When the shoes arrived on September 9th, I noticed they were the same model and brand but a different color from what I had ordered. After contacting Flipkart's customer service, they mentioned there was an error in processing the return but assured me the matter would be resolved by September 12th. Surprisingly, when I tried to log into my account, I discovered it had been blocked without any explanation. Despite waiting until the 12th, I did not receive any updates, so I requested a call back. After several attempts, the dates for resolution were postponed to September 13th, 16th, and now 17th according to their latest message. They claimed to have sent a resolution to my email, but I have not received any communication on the matter. This has been a frustrating experience, and I am seeking assistance to resolve this issue promptly.

I am encountering a frustrating issue with Flipkart today. I placed an order for Nike slides Flipflop (Order ID: OD[redacted][redacted]0), but the product I received does not match what I ordered. I am a loyal Flipkart user with two accounts: [redacted] and my previous account [redacted] (Plus Member). I had to switch to my new phone number, [redacted], as my old number, [redacted], is no longer available. You can verify my recent orders on both accounts. The seller, RetailNet, sent me a different product without the proper MRP tags. Although the seal is intact, the MRP is missing, and I have video evidence of this. Due to this issue, I wish to return the product. Kindly assist with my return request and process my refund promptly. While there are other options in the market like Amazon, Myntra, and Ajio, I have trust in Flipkart and its services. I look forward to a quick resolution to my concerns so I can continue shopping hassle-free. Thank you.

Order Number: OD[redacted][redacted]0 I had a negative experience with the delivery person who refused to accept my old device for exchange due to an alleged issue with the screen, even though it's in good working condition. Despite my requests to reduce the price and accept the device, the delivery person insisted on full payment or leaving. This behavior was unacceptable given that my old device meets all the necessary criteria for the exchange. I urge you to send someone to collect the old device and refund the exchange money promptly, as advertised on your website terms for minimum exchange value. I had to purchase a new device from Flipkart due to this issue. If not resolved, I may have to escalate this matter on Twitter or contact consumer court. Kindly address this matter promptly.

Dear Sir, I am writing regarding my order with the reference ID OD[redacted][redacted]0, which was unexpectedly canceled without prior notification. Upon contacting the delivery partner, I was informed that delivery could not be made to my area, leading to frustration and the call being abruptly ended. Despite reaching out to the helpline numerous times, I was only advised to replace the order and informed that a refund would not be issued promptly. To make matters worse, a senior executive displayed unprofessional behavior, suggesting I either wait for the refund or obtain the items from an alternative source. After patiently waiting for a week, the order was ultimately canceled on the day of delivery, leaving me with no assistance as multiple executives placed my calls on hold without returning. As I have a family to provide for, I am seeking a resolution to this issue promptly. Thank you.

I submitted a return request on September 24, [redacted], with the pickup scheduled for September 27, which was unexpectedly canceled. On the same day, I raised another return request, but as of today, September 29, the item has not been picked up yet. Additionally, I have a return request from September 26, with the pickup deadline supposed to be September 30, but it has not been collected either. The pattern suggests potential cancellations. Despite multiple attempts to seek help from Flipkart support, no resolution has been provided. There's also an issue with an order delivery. The parcel reached the nearest location but wasn't dispatched for delivery. I missed a call from the delivery executive requesting an OTP, resulting in the delivery not being completed and being subsequently canceled without notice. When I reached out to the support team, they were unable to assist. I reordered the same item at a higher price without any error on my part, yet Flipkart hasn't acknowledged this issue with communication or compensation for the inconvenience.

Order ID: [redacted][redacted]0 Seller: Jeeves Item: Nokia 40 FHDADNVVEE TV I received the TV on 28th September [redacted], and the installation was done on the 29th. The picture quality is very poor, falling short of the promised optimum clarity and enhanced color contrast I was looking forward to for an enhanced viewing experience. Despite requesting a return due to this unacceptable quality, another technician arrived on the 30th but the issue persisted. I expressed my dissatisfaction, but to my surprise, a rejection email for the return request was received. I have now initiated another return request, and a technician is scheduled to visit on 1st October, which seems to be causing further delays. I am unavailable from 3rd to 6th October, and I urge for the item to be taken back on 1st or 2nd October. I seek prompt action as the lengthy resolution process is disappointing compared to previous experiences with Flipkart. Regards, S. Sukumaran

I purchased an LG UQ [redacted] 55-inch TV from Flipkart on September 30th for Rs. 42,[redacted] at a discounted price. The item was delivered on October 4th with Open Box Delivery. The delivery person checked for physical damage only, and I confirmed the delivery without further inspection. After plugging in the TV, I noticed the display was damaged. The delivery person suggested a replacement, but due to Open Box Delivery, only a refund is currently available. He mentioned that the replacement option might appear after 24 hours. I have also reached out to Flipkart customer service. The product indicated a replacement within 7 days for damages when I ordered it. Opting for a refund would mean paying the current price difference as a Big Billion Day offer is now on. I need assistance in accessing the replacement option. Order ID: OD[redacted][redacted].

I recently ordered a realme 9 SE phone, but its screen was defective. I filed a complaint, and your team offered a replacement, which I accepted. The technical team confirmed the screen issue, and my replacement request was approved. When the delivery person came, he asked to see the IMEI number on the screen, even though it was on the back due to the screen malfunction. Despite the assurance, the replacement got canceled without explanation after 7 days. I am frustrated with the process and keep contacting customer service without a satisfactory answer. I feel like my time is being wasted, and I need clarity on the cancellation reason instead of vague responses.

Hello, I had ordered Joy Cocoa Rich Intense moisturizer from Flipkart. When I received the courier, there was no moisturizer inside, instead, there was a bottle of rose water. I have requested a refund. The courier boy from ekart logistics came to pick up the order, and initially refused to take it back. After some insistence, he took it but mentioned he would not accept it. Despite him taking the courier back, I have not received a refund yet. This is not the right way to handle things. I order frequently, and this is the first time such an incident has occurred. Even the behavior of the courier boy was not good. Please help me get my refund or send me the joy moisturizer.

I purchased Nike shoes (Order ID: OD[redacted][redacted]0) on September 25, [redacted], during the Big Billion Days sale. Within two days, the product arrived, but upon inspection, I found sharp scratches on the shoes. I initiated a return, which was rejected without explanation. Despite multiple attempts to contact customer service, the issue remains unresolved, with promises of a resolution date but no actual progress. This marks the fifth rejection of my return by Flipkart, and frustratingly, even their customer service representatives are unable to provide a reason for the rejections. The experience has been disappointing, leaving me feeling deceived by what seems to be fraudulent practices at Flipkart.

Hello, my name is Chirag Shah. I purchased a Dell laptop costing approximately [redacted] on the 22nd. My order ID is OD[redacted][redacted]0, and I opted for a 6-cell battery. However, I received a 3-cell battery with insufficient backup. I contacted Flipkart's customer care, who informed me of a refund instead of a replacement. I initiated a refund request on October 3rd but, as a plus member, I have not received a response from any representatives despite numerous requests and complaints. I am disheartened by the lack of assistance, considering my membership status. If I do not hear back from your seniors, I will have to address this issue on social media to bring attention to my situation. Thank you.Chirag Shah

Hello, my name is Chirag Shah. I purchased a Dell laptop for $[redacted] on the 22nd. My order ID is OD[redacted][redacted]0. I paid in full and selected a 6-cell battery, but received a 3-cell one with insufficient backup. After contacting Flipkart customer service, they informed me that instead of a replacement, I would receive a refund. On October 3rd, I requested a refund as a plus member, but have yet to receive a response from any executives despite multiple requests and complaints. I am disappointed by the lack of communication and resolution, considering my membership status. If I do not hear back from your seniors, I will have to escalate this matter on social media to bring attention to my situation. Thank you, Chirag Shah.

Today, a delivery person came to my house with a package, but the order status indicated delivery on the 10th of October. Unfortunately, I wasn't home at the time. However, I found the delivery person's behavior unacceptable as they spoke rudely to me over the phone. The delivery person's name is Machhi from the Lunawada branch in the Mahisagar district of Gujarat. His contact number is +[redacted]35. I believe some action should be taken against him to avoid similar incidents in the future and ensure the safety and wellbeing of customers.

I ordered a grinder mixer on 23/09/[redacted] with a delivery date of 03/10/[redacted]. However, I received a message saying there would be a delay until 09/10/[redacted]. Despite this, it was not delivered. I contacted Flipkart customer care to express my concerns and was given a new delivery date of 13/10/[redacted]. Today, I received a message from Flipkart stating that my order would be canceled due to unknown issues. I am frustrated as I have been waiting for so long, only for my order to be canceled without my consent. I have been a loyal customer of Flipkart for a long time, and this experience has left me feeling very disappointed.