Facebook Customer Service Issues

Archive 449

The following are issues that customers reported to GetHuman about Facebook customer service, archive #449. It includes a selection of 20 issue(s) reported March 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently tried to purchase products that were advertised on Facebook, such as Minoxidil. Unfortunately, my account was hacked and my information was compromised twice. It is crucial to alert everyone about the risks associated with clicking on Facebook advertisements to ensure the safety of customers and the public. Additionally, my account was temporarily blocked when I attempted to post a humorous baby picture related to the heat wave in Kerala, which I had previously found on Facebook pages. Thank you.
Reported by GetHuman2425589 on Saturday, March 9, 2019 7:50 PM
I have been trying to access my Facebook account without success. When I requested a password reset, I did not receive the reset code via text as I had requested. Due to this issue, I created a new Facebook account. I am now seeking to have my old account deleted. The old account is under the name Jocelyn Crawshaw with a date of birth of 02/02/[redacted]. The account was created in September [redacted]. I am uncertain which email was used to create the account, possibly [redacted] or [redacted] My phone number associated with the account is [redacted]. As I have successfully created a new account, I kindly request the deletion of the old one.
Reported by GetHuman-crawshaw on Saturday, March 9, 2019 7:55 PM
I have been successfully sharing my WordPress blog posts on my Facebook profile page for a long time. However, since yesterday, March 8th, whenever I try to paste the blog link, I receive an error message stating it violates the community policy against spam. I assure you this is not spam; it's just me trying to share my content. How can I regain the ability to post blog links on Facebook as I used to? If sharing links directly is no longer an option, what alternative method can I use to ensure my WordPress blog posts are still visible on my profile page?
Reported by GetHuman-margotki on Saturday, March 9, 2019 7:58 PM
This has happened to me four times, pushing me to avoid Facebook for years. I am frustrated as it prompts me to upload a photo of myself, yet rejects it, while others have non-representative profile pictures. I cannot access Messenger or the Facebook app using my phone number instead of an email. Contact me at [redacted] I was reconnecting with a long-lost friend, and at 29, I don't have time for these issues. Please resolve this problem promptly. Thank you.
Reported by GetHuman2425685 on Saturday, March 9, 2019 8:06 PM
My Facebook account was hacked approximately a year ago. The hacker changed both my email and password, and they also stole my phone. A lot of inappropriate content was posted on my page without my consent. At that time, I was unsure how to resolve the situation and ended up not taking any action. However, I am currently in the midst of a custody battle for my daughter, and I am concerned that the posts made by the hacker could be misrepresented as mine in court. I possess identification documents like my driver's license and birth certificate that can be used to verify my identity. I am seeking assistance in rectifying this issue. Thank you.
Reported by GetHuman2425692 on Saturday, March 9, 2019 8:07 PM
Hello,*This is Domagoj Fabijan.*I am having trouble logging into my Facebook account because my password was changed, and I no longer have access to the email address associated with the account, which is *****@***.com.*I can provide my personal ID, a previous password, the names of some friends I recently messaged on Messenger, and other friends who can vouch for my account.*Unfortunately, I don't have trusted friends set up.*I appreciate any guidance on how to regain access to my account, as I have been locked out for quite some time.*Thank you,*Domagoj Fabijan
Reported by GetHuman-fabijand on Saturday, March 9, 2019 8:26 PM
Hello, I'm Edward C. I've been using my Facebook account for years via my phone. Recently, I lost access to the account, even though I can still see my profile picture. I'm looking to recover the account as it was, but I no longer use the associated email and can't recall the password. Could you please assist by sending a password reset to either Ecteksvcs@ aol.com or [redacted]? Your guidance would be appreciated. Thank you, Edward C.
Reported by GetHuman-crespanc on Saturday, March 9, 2019 8:30 PM
Today, my Facebook account was hacked, and my phone number was removed while my email was changed to [redacted] Please note there is no "8" in my email address. Furthermore, there is a fake account under the name Mary James that has taken over my Peach Peach account. All notifications from Facebook are being directed to the hackers, a situation that has persisted for a couple of years now. I have informed Mark Elliot Zuckerberg, the CEO of Facebook, about this ongoing issue, as he already has my cell phone number. I believe that Facebook will continue to be targeted by hackers this year, as I previously warned Mark about this issue, and it is now coming to pass.
Reported by GetHuman-merlespa on Saturday, March 9, 2019 8:31 PM
My father recently passed away, and I would like to create a memorial for his account. I'm unsure if I'll be able to post memories since I'm not on his friends list. Unfortunately, I couldn't post on a relative's memorialized page for the same reason. I want to avoid memorializing my father's account only to find out I can't share memories. His wife's behavior seems concerning as I noticed activity on his account, like being marked "active" on messenger.
Reported by GetHuman2425869 on Saturday, March 9, 2019 8:34 PM
After being away for about 4 years, I have returned to the States only to find that my email and Facebook have been compromised. I am desperate to regain access to my account, which holds precious photos spanning over 10 years. The account is under the name Tiffany missVIP Cha'tel, linked to the old email [redacted], with a password I still remember but doesn't seem to work. Recovering this account is extremely important to me, especially since it holds memories of my deceased husband that I cannot access elsewhere. Any help or guidance on how to regain access would be greatly appreciated. Thank you in advance.
Reported by GetHuman-msvip on Saturday, March 9, 2019 8:43 PM
Hello, I just found out about a previous Facebook account from my childhood that is embarrassing. I am unable to log in to recover the account. My name is Trevor Lepine from Brighton Ontario, and the childhood account is listed as 'Trevor Miles Lepine.' I recently returned to Facebook and was made aware of this account by someone who looked me up. I would appreciate it if this account could be removed to avoid further embarrassment. Thank you!
Reported by GetHuman2426002 on Saturday, March 9, 2019 8:58 PM
Hello, My husband R.K. has been logged out of his Facebook account. He has attempted to log in with both old and new email addresses and passwords to no avail. The original email associated with the account was [redacted], which he can no longer access. The phone number linked to the account is now unrecognized. Despite trying the forgotten password and account recovery options, we have been unsuccessful. Your help in regaining access to this account would be greatly appreciated. Thank you, L.K.
Reported by GetHuman-ketttsy on Saturday, March 9, 2019 9:10 PM
I posted my son's pre-owned Adidas sneakers on Marketplace. They are size 3 with a width of K, but my listings were not approved. I requested a review, but I have not received any explanation as to why they were disallowed. I believe my listings comply with Marketplace's policies. I'm currently blocked from the platform and only receiving automated responses. If they could clarify why the listings are not allowed, I would be able to make the necessary corrections.
Reported by GetHuman-clairegy on Saturday, March 9, 2019 9:24 PM
Three days ago, there was a suspicious login attempt on my Facebook account. I have since reset my password to enhance security. However, the issue now is that my old mobile number is listed as the two-factor authentication instead of my new number, which is [redacted]. This means I am unable to receive the SMS codes required to log in, as they are being sent to my previous number, [redacted]. Despite sending multiple proofs of identification and a selfie with a written code, I have been unable to regain access to my account. I am only prompted to enter a six-digit authentication code but cannot locate the code generator. It has been three days of being locked out of both Facebook and Messenger. My name is Cecil W Overstreet, my account ID is [redacted], and I recently updated my password to Godisgreat1 after the breach. I would appreciate assistance in resolving this matter so I can access my accounts.
Reported by GetHuman2426244 on Saturday, March 9, 2019 9:46 PM
The Facebook page for BSA Explorer Post [redacted]: Daggett Volunteer Fire and EMS was recently unpublished, causing upset among our group of aspiring teenage firefighters. As the page manager, I have tried appealing the decision without success. Our post, established in March [redacted], aims to promote our activities and encourage more teens to join us. I kindly request that the page be reinstated or at least be provided with a reason for its unpublished status. Thank you. Trudie Tucker
Reported by GetHuman-trudietu on Saturday, March 9, 2019 9:53 PM
Hello, my name is Tiffani Acevedo Chavez. My Facebook email is [redacted] I am having trouble logging in. I tried using my old password, which was recognized before, but I can't receive a code because I changed phone numbers and can't access my old email. I can provide my ID and identify friends as I've done in the past. I really need access to my account as it holds valuable memories. Please email me back as soon as possible. Thank you.
Reported by GetHuman2426344 on Saturday, March 9, 2019 10:04 PM
While trying to clear my phone's history on Facebook, the app no longer connects. Unfortunately, I mistakenly used an incorrect email, JoyBaklanoff@live, and cannot recall the password following surgery. The phone number associated with the account, [redacted], now links to someone else's name, Renee Stricklnd Lambiasi, causing issues for her account. My correct email is [redacted] and my phone number is [redacted]. How can this situation be resolved?
Reported by GetHuman-baklanof on Saturday, March 9, 2019 10:25 PM
My Facebook page has been hacked by someone named Matias Jerry. I am Aida Mattison, and I would like to request for my page to be returned. It is upsetting to have someone unauthorized access my personal information and connections. I kindly ask for assistance in restoring my account. My birthday is on June 9, [redacted]. Please help me regain access to my Facebook profile as soon as possible. If needed, you can reach me at [redacted]. You can leave a voicemail, and I will get back to you as soon as I can. Thank you for your help and understanding.
Reported by GetHuman-aidaserr on Saturday, March 9, 2019 10:31 PM
Hello, my name is David Nesvick. Recently, my account was locked for three days, preventing me from posting. The message indicated that I had posted something against the policy, but I only share things I see on Facebook. I believe my account should not have been restricted without prior warning about the possibility of not being able to post for three days. If something is not allowed on Facebook, then it should not be possible to post it. I consider this treatment unfair since the content I shared was from someone else.
Reported by GetHuman-nezywick on Saturday, March 9, 2019 10:37 PM
Hello, I have been experiencing ongoing hacking issues with my account since last Tuesday. Despite not interacting with any ads, games, or videos, my account continues to be compromised. I have diligently changed my password multiple times and even logged out of all devices, yet the hacking persists. Upon logging in today, my account was immediately hacked again, where the hacker proceeded to post identical content regarding a Samsung phone across all the groups I am part of, causing distress among my contacts. I urgently seek assistance in resolving this hacking problem and addressing this specific unauthorized post. Additionally, I would like to suggest adding a third option in the notification responses when flagging such posts to accurately express that it is spam on my page or that I did not post it, as the current options imply involvement. Thank you for your support. Best regards.
Reported by GetHuman-ranausj on Saturday, March 9, 2019 10:43 PM

Help me with my Facebook issue

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