Facebook Customer Service Issues

Sharif, I received a notification about a decision that was made on November 1, [redacted]. Please check back here for the result. Your Facebook account is currently not visible to others, and you are unable to use it. The review process typically takes slightly over a day to be completed. If your account is found to comply with our Community Standards, you will regain access to Facebook. However, if it is determined that your account does not adhere to these standards, it will be permanently disabled, and you will not be able to appeal the decision. Thank you, and please log out.

Hello Facebook team, I am facing an issue confirming my identity on my personal Facebook account. I kindly request your assistance in resolving this matter. Thank you for your help. Hello, everyone! Welcome to my YouTube channel, Mobile Tricks Point. If you are also experiencing a "confirm your identity" problem on Facebook, be sure to watch this video for a solution. Having trouble with the "Confirm Your Identity" issue on Facebook? Watch this video for steps on how to resolve it and unlock your Facebook account if it has been locked. Stay tuned for more helpful tips in [redacted]!

Around midnight on November 1 or 2, my Facebook account got hacked, and a horrifying video was sent out to my contacts. I only found out about it the next day when my boyfriend mentioned it. Both my personal and business pages were disabled without any notice. I feel like I'm being treated as guilty without a chance to prove my innocence. My pages are crucial for staying in touch with my elderly parents, siblings, and family. I need urgent help to resolve this situation. I am willing to cooperate to identify the perpetrator and seek justice. Please, assist me promptly as I feel unjustly punished for something I didn't do. Your support in this matter is highly appreciated.

Hello dear Facebook support team, My account was deactivated because I did not use my real first name and date of birth on my identity. Please help me recover my account. My real name is Liudmila Ovchinnikova, but on Facebook, I mistakenly wrote Ludmila Ovchinnikova. My real date of birth is 22/01/[redacted], but on Facebook, I randomly put 03/06/[redacted]. I apologize for not knowing we had to use real information. Please assist me in recovering my account, and I will correct my first name and date of birth. Thank you and looking forward to your help.

Dear Facebook Team, My personal Facebook account, under the name Angela Anthony but registered with my real name Soniya, was mistakenly disabled after being hacked in August [redacted] from Panipat. Please reopen my account promptly as it is linked to my Instagram, PUBG, and other essential apps. You can reach me at [redacted] or [redacted]. Your assistance in restoring my account would be greatly appreciated. Thank you, Soniya Kirve

I received a message on Snapchat some time ago and chatted with the person for a few hours. Later, I realized I was logged out of my Facebook account. When I tried to log back in, it said my password or email was incorrect. I tried to reset the password but found out that the email associated with the account was changed. Upon checking on a backup account, I saw someone else active on my profile. I messaged them, and they replied as if nothing was wrong. The hacker who took over my account then messaged me on Snapchat, threatening to distribute a nude photo and pretending it was me unless I paid him money. I've tried reporting the situation to Facebook to have the account deleted, but they keep saying it doesn't violate community guidelines. I urgently need help as this is not the first time it has happened, and I fear for my online safety.

Upon trying to log in to Facebook, I received the following message: "Your account has been disabled. You cannot use Facebook or Messenger because your linked Instagram account is disabled. Activity on the Instagram account provided goes against Instagram's Community Guidelines. If you believe this decision is a mistake, you can request a review on Instagram. To learn more, visit the Instagram Help Center." I am certain I do not have the specified Instagram account. I still have access to the email and phone number linked to my Facebook account. Also, my Facebook account has 2-factor authentication enabled. Upon reviewing the data downloaded from Facebook, I discovered a session from an unfamiliar location, Hong Kong, on Nov 06, [redacted], at 3:12:01pm. I am seeking assistance in recovering my account.

I am encountering an issue with a user on Facebook named Stellar Real. I bought an Apple iPod from this person on October 19. They agreed to change the color of the iPod from pink to red on October 22. Even though I paid $[redacted].30 on October 19, I have not yet received the iPod. I have been checking the USPS tracking number they provided, but as of today, November 6, [redacted], there is still no information in the tracking system. According to Facebook policy, the seller should ship the item to the buyer within seven days. Since I have not received the iPod well past this timeframe, I would like to cancel the order and have my money refunded. I have all the details in my Facebook chat, and you can review them for further information.

My account was hacked, and I don't understand how or why it happened. I have reviewed all the rules, policies, and guidelines and am certain I did not violate any of them. It seems the hacker might have posted something against the policy. I have submitted my ID to address the issue, but every time I attempt to go to the help center, it says my disabled account cannot be reviewed at this time. I truly hope someone can assist me in preserving my irreplaceable memories that I have accumulated over the long time I've been on Facebook. I assure you I never intended to break any rules. My account and ID both had my first and last name. When I uploaded the photo of my ID from my mobile device, it did not provide an option to explain. When I tried it on my desktop, it showed the message that my disabled account could not be reviewed. If anyone can help me recover my Facebook page, I would be grateful. Thank you for your assistance.

Dear Sir, I am writing to bring to your attention that my account under the name Ghanshyam Jaishwal has been disabled by the community. I am confident that I have abided by all the rules and regulations set forth by your community guidelines. I greatly value and respect your platform. I believe there may have been a misunderstanding, and I kindly request a review of my account to promptly reinstate my Facebook access. This is essential as I have linked my account to various social media platforms like PUBG Mobile and Instagram, as well as several apps from the Play Store. I have always adhered to your policies diligently, and it is concerning that my account was disabled despite this. I humbly ask for a swift review of my account to rectify any errors that may have occurred. Thank you for your attention to this matter. Kind regards, Ghanshyam Jaishwal

Dear support team, I would like to report that my account, "Yadav Brand," has been disabled by the community. I believe I have not violated any rules and regulations as I always adhere to your guidelines. I kindly request you to review my account and reactivate it promptly. My account is crucial as it is linked to various social media platforms like PUBG Mobile and Instagram, as well as several apps from the Play Store. I assure you that I have followed all the rules diligently. I appreciate your quick review and request an update to your reporting system. Thank you for your assistance. Account Name: Yadav Brand Date of Birth: 12/07/[redacted] Phone Number: [redacted] Email: [redacted]

Dear Sir or Madam, For some time now, my Facebook and Instagram accounts have been incorrectly suspended. I have been accused of uploading inappropriate content, which is a mistake. I kindly request that you promptly unlock and reactivate my accounts. Yesterday, I received a message from you stating that it was the last chance to unlock my account. I was asked to upload a picture of my ID, which I did immediately. Subsequently, I was informed that due to the pandemic, there would be a delay in addressing my concern. This seems to indicate that my account will be deleted without cause. I urge you not to delete my two accounts! Should this happen, I will seek legal advice.

My account was hacked on Friday, Nov. 4th. I noticed someone had accessed my business page, The Gourmet Online, via Facebook and removed them immediately. I requested the page be deleted, but it wasn't. Later, at 1:31 AM, the hacker took control of my account and started making purchases using my saved payment methods. When I tried to log back into Facebook on Saturday, I was flagged as a safety risk related to children, which is not accurate. My ID verification was rejected due to blurriness, which seems unfair. The hackers made purchases on two credit cards linked to my account. I need guidance on providing clearer identification to resolve this issue. I rely on Facebook for connection and feel punished instead of protected. I hope for a prompt resolution as I am a victim of this hacking incident. Thank you.

I received a request from a friend to borrow $[redacted]. Even though I initially declined, he explained he was locked out of his Facebook due to losing his phone. Trusting him, I agreed to receive the verification code on my phone so he could regain access to his account. However, I inadvertently got locked out of my accounts when I tried to log back in after not signing out of all devices. This led to being unable to access both my YouTube and Instagram, as the recovery options were altered. I've been unsuccessful in trying various solutions and desperately need access as sentimental conversations with deceased family members are stored on these platforms.

I recently changed my password, but now when I try to log in, it's asking for a 6-digit connect code. Unfortunately, I can't generate this code using my phone or the main app. This is causing me to be stuck without access to read any Facebook posts. The message I receive states: "Two-Factor Authentication Required. Enter the 6-digit code from your Code Generator or 3rd party app below."

My Instagram account got disabled for violating their terms. They received a report stating that the content I posted infringed on someone's legal rights, such as copyright or trademark rights. This includes repeated behavior infringing on third-party legal rights, impersonating a company or entity without authorization, and posting content that violates their Terms of Use.

My account got disabled due to a reported violation of their terms. The report cited infringements on legal rights like copyright or trademark infringement, repeated violations of third-party rights, impersonation suspicions, or posting content that breaches their Terms of Use.

Hello Facebook Team, I regret to inform you that my official personal Facebook account, which was linked to my Instagram account, has been disabled due to some mistakes. Consequently, I am unable to access my Instagram account. I assure you that I have been following the Facebook Community Guidelines diligently and have stored important personal information on my Facebook account that I cannot afford to lose. My identity is confirmed through this account, and I have already submitted my documents for appeal. I kindly request a review of my personal Facebook account to resolve this issue promptly. Thank you for your attention to this matter.

I sell items on Facebook across various groups, not to friends. Recently, a potential buyer, who turned out to be a hacker, showed interest in my product. When I set up my PayPal account, I received a suspicious SMS requesting additional bank details beyond my credit card information. Feeling uneasy, I consulted a friend who confirmed that PayPal wouldn't typically contact me via SMS. To protect myself, I contacted my bank to block my credit card and reached out to PayPal. They verified that my PayPal account is secure. Now, I'm wondering how to prevent this hacker from causing further issues in the future. -Mme Kristensen Dorthe

Yesterday, I was shocked to find out that my account had been disabled. It turns out that inappropriate content was posted from my account, but I was at work at that time and had no idea. It seems like my account was hacked or compromised. I want to clarify that I am not responsible for the content posted. I understand the reason for the ban, but I have never shared such material before and would never do so intentionally.