Facebook Customer Service Issues

Good afternoon, I encountered an issue with my Facebook account. I have an advertising page named Daskanfps for gaming purposes. Recently, it seems my account was hacked, resulting in the creation of a new Advertising account without my knowledge or consent. I did not receive any notifications regarding these changes. The new advertising account was created from Ukraine, while I reside in Paraguay. Unfortunately, the account has been blocked due to a $[redacted] debt to Facebook, a situation I'm unfamiliar with. This predicament is hindering my ability to make changes to my Instagram page. I am seeking assistance to resolve this matter promptly. Thank you in advance for your help! - Rodrigo Silguero

Hello! I am a teacher working at a school where a child with kidney cancer is currently studying. The child has already lost one kidney and is now experiencing lung metastases after being in remission. His mother is unable to post updates on Facebook as she is with him in the hospital managing his chemotherapy and rehabilitation. The child has undergone treatment in Kyiv and is currently receiving chemotherapy in Kharkiv. A kidney transplant will be considered post-rehabilitation, but it's uncertain due to his condition. With limited time left, I seek help for the child and his struggling mother. I can provide proof of my association as a school teacher and the mother's contact information if needed. Your assistance in sharing this post could potentially extend the child's life. Let's show kindness and give this child a chance to live normally. Let's spread positivity and help restore his faith in life and humanity. Thank you for understanding. Let's do good together and make a difference in the child's life through Facebook.

Facebook has locked me out of my account due to suspicious activity. I tried to follow their instructions, but they sent a code to my phone, which I don't have. I managed to change my password via email, but now Facebook says I've tried to unlock it too many times. The process to unlock my account is complicated and not user-friendly for me. I need help unlocking my account. Facebook warns against seeking help elsewhere, but this situation is frustrating.

A few weeks ago, I received an email informing me about account security concerns. In a mistaken moment, I confirmed the unauthorized activity that was actually caused by me. This led to my account being locked. Despite changing my password as a primary security measure, I am still unable to access my Facebook. Unlocking my account is crucial as I rely on it for work, connecting with family, and maintaining long-distance relationships. The inability to access my account has significantly impacted both my professional and personal life. I urge for assistance in resolving this issue promptly.

On September 10 at 3:56pm (UTC+08), my Facebook account suddenly logged me out and prompted me to input my password again. When I tried to enter my password, it didn't work. When I clicked on "forgot password," it displayed an email address that wasn't mine. I had two-factor authentication set up, so I was surprised not to receive any notifications. Later, I received an email saying my password was changed, indicating my account was hacked. Despite trying everything, including revealing my trusted contacts, I only saw the trusted contacts of my new Facebook account (created with a slightly different name but the same email and phone number), leaving me unable to recover my old account. I searched online and attempted various suggestions but to no avail. I hope for assistance in recovering my account. Thank you.

Hello, I recently discovered that my account has been banned for reasons that are unclear to me at the moment. My profile serves as a platform for my photography business where I showcase my work. While reflecting on the situation with my team, we acknowledge that there might have been actions on our part that led to this ban. We are eager to rectify any mistakes and enhance our understanding. This Instagram account holds significant value for me, and I am keen on continuing the progress I have made thus far. We have extensively reviewed various resources, including the terms of service, to grasp the do's and don'ts better. I kindly request the reactivation of my account as I am dedicated to further developing on this platform. I also pledge to exercise caution regarding the terms and conditions and ensure that my team is well-informed to prevent any violations. Best regards!

Hello, Arun. On March 10, [redacted], you received notice about a decision regarding your Facebook account. Typically, it takes a little over a day for us to review the information. Your account is currently not visible to others on Facebook, and you are unable to use it. Due to the ongoing COVID-19 pandemic, there are fewer people available to conduct these reviews, so there might be a delay. After reevaluating, if your account complies with our Community Standards, you will regain access. If it does not meet our standards, it will be permanently disabled, and you won't be able to appeal. I have included your email address as [redacted] and the URL links to your Facebook account and the problem for your reference. Thank you.

Hello, I believe my mom's Instagram account has been hacked. She received a link from a friend on Instagram to vote for a dance act, but now she can't log in. When trying to reset the password, it says the "user was not found." She is upset because she is a photographer and most of her pictures are only on the account, not saved elsewhere. I searched for a similar issue and saw someone mentioning that they knew a friend who could help restore their account through Facebook connections. Is there a way for someone at Facebook to assist with this situation? Any help would be appreciated.

I am having trouble accessing my account. The email for the recovery code was changed, and I can't receive it. Additionally, I can't access my phone number. I tried searching for my Facebook account using my username, but it seems to have been deleted or disabled. I really want my account back. I am requesting help from Facebook to recover my account. Thank you.

Good evening. I am having trouble unlocking my page on Facebook. I have submitted a copy of my Ukrainian citizen passport which includes my photo, name, year, and date of birth. What seems to be the issue? It appears my account was blocked due to suspicious activity, and I am being asked to follow certain steps for verification. I find it concerning that even after submitting my passport photo, my account remains blocked. This process seems unfair and discriminatory. I would appreciate any assistance in resolving this matter. Thank you.

My roommate has been using my phone without permission to create his own accounts and monitor my activities. Despite confronting this issue, he continues to access my phone and control my accounts. I primarily use Facebook to purchase items like cars on Marketplace, but recently discovered unauthorized activities on my accounts. I have taken steps to address the situation by getting a new phone and contacting my service provider, Google, and Facebook for assistance. Additionally, I intend to involve the prosecuting attorney in Boulder County, CO due to the ongoing harassment and potential legal implications caused by this individual. I have also found surveillance devices in my home that he installed and have reported these to the authorities. Any illicit activities beyond buying cars and utility trailers can be linked back to Jerimiah Joseph Reg, and I am pursuing legal action against him.

Last Friday night, I was online setting up two-factor identification when I suddenly got logged out. After attempting to log back in with my password, I received an error stating it was incorrect. Despite my efforts to reset the password, I realized that Facebook had locked my account, requesting identification proof that apparently did not match what they had on file. I am puzzled by what they are asking for, considering I created this account back in [redacted]. I suspect it could be an outdated phone number or address that they are looking for. I am eager to speak with a real person to resolve this issue and regain access to my account.

My account has been disabled. Facebook claims I violated Community Standards by posting inappropriate content, which I would never do. I avoid political posts to prevent offending anyone. As a mother of two young children, I rarely post at all. I am locked out of my account as Facebook repeatedly tries to send me an SMS code but fails due to an error. I attempted to log in through a desktop with no success. This has prevented me from disputing the decision within the 27-day window Facebook gave me. It's frustrating because I can't access my business account 'dartsanddecor' either. I hope someone can assist me with this issue.

We are writing to request the reinstatement of our Facebook page, Temecula Talk. Since July [redacted], our page has served as a valuable platform for our small town community in Temecula, bridging the gap in news sources and facilitating communication among our [redacted],[redacted] residents. Our page has been instrumental in disseminating important information, facilitating discussions, and aiding local businesses, especially during the challenges posed by the COVID-19 pandemic. Unfortunately, our page was disabled on August 5th due to alleged violations of Community Standards, despite our commitment to upholding ethical practices and community guidelines. We value the role of our page in the community and are eager to rectify any issues to ensure compliance with Facebook policies. We are willing to review and remove any non-compliant posts, train our admin team, and educate our community to prevent future violations. We deeply appreciate the opportunities Facebook has provided us and the support it has allowed us to offer our community. We respectfully urge you to reconsider and reinstate our page so we can continue serving and supporting the residents, businesses, and organizations in Temecula. Thank you for your consideration. Sincerely, Temecula Talk Admin Team.

Hello, I have been a devoted Facebook user for several years. I maintain one account which serves as a repository for memories of my family and friends. It is my main communication tool for work and to address family emergencies. Facebook Messenger plays a crucial role in my communication, being the primary platform people use to contact me. On October 13, [redacted], I received a text message regarding a Facebook verification code, even though I didn't request a password change. Alarmed, I logged out of all devices and changed my password. Then, on October 15, [redacted], I received another verification code text but was unable to access Wi-Fi or data at the time. When I later tried to log in, I found my account was locked. Despite my efforts, I have been unable to recover it as of this morning. I am willing to provide any necessary identification documents or data to confirm my identity. However, the screenshot I have attached shows no option for identity confirmation. I have exhausted all attempts to resolve this issue without success. I kindly ask for your assistance as I urgently need to regain access to my account, especially for work purposes using Messenger. I look forward to your prompt response. Thank you.

Upon trying to access my account tonight, I was surprised to find a message stating that my account had been disabled. The notification stated that my account was disabled on 15 Oct [redacted], and that I could provide additional information via the Help Centre within 30 days if I believed the disablement was a mistake. However, if I failed to do so within the specified time frame, my account would be permanently disabled without any chance for review. I am perplexed by this development as I have not engaged in any wrongful activities on my account, which includes managing 32 fan pages and connecting with friends from my former school. Recently, I experienced a hacking incident where my computer's control was compromised, leading me to replace the hard drive with the assistance of a professional. I worry that this security breach may have recurred, resulting in someone attempting to access my accounts once again.

I sold a rebuilt OEM Harley-Davidson carburetor to Sean C. on Facebook Marketplace for $40. The post and pictures clearly showed that it did not include a choke cable. I offered the choke cable to Sean for just the shipping cost, but he wanted me to pay shipping because he thought it should come with the carburetor. He then filed a claim, kept the carburetor, and received the $40 back. I missed the notification about the claim and only realized after 10 days had passed. I filed an appeal, but it was denied. I believe this behavior is unfair to sellers, and I just want my carburetor back even if I have to pay for shipping. I am not looking for a refund, just my carburetor returned. Thank you for any assistance. Stay safe and God bless.

Three weeks ago, my account was hacked. My actual username is Lil, and I've had this profile picture for many years. The hacker has taken the username Lillian and is using my email address and phone number. I keep receiving messages from Facebook with the name Lillian, which is not my username. It's disheartening to see that this person is still active on Facebook while I'm locked out of my own account. I haven't been able to communicate with my family and friends, and it's frustrating. Even after going through the identity verification process, the issue persists. I hope someone can resolve this matter soon.

Facebook did not provide a clear reason for disabling my account. According to them, I or someone related to my account did not adhere to community standards. Despite receiving a copy of my account data which contained the message "You Have No Data Here," I am puzzled by the situation. I rarely engage on Facebook, refraining from political comments or negative remarks. My activity mainly involves using the "like" and "love" buttons. The disabling of my account remains perplexing to me.

Hello, I am Abdus Sobhan Rayhan, the legitimate user of the [redacted] (Facebook) & +[redacted][redacted] account. I have submitted my Passport and National Identity Card for verification purposes to confirm my identity. Several of my friends and others have encountered similar issues recently. We have made multiple attempts to communicate with Facebook through emails, but have not received any assistance. We are facing significant challenges as a result of our accounts being disabled. My personal Facebook account was mistakenly disabled by your security system for allegedly violating Facebook Community Standards. Despite providing all the necessary identification documents, my account remains inaccessible. I urge you to reconsider and restore my account promptly. We have been trying diligently to regain access to our accounts in recent days but have not received any responses from your end. It is distressing to experience such a lack of support when trying to recover our personal accounts. I am deeply troubled as my business relies on Facebook, and my family is also affected by this situation. Your attention to this matter would be greatly appreciated. Thank you, Facebook Teams.