Facebook Customer Service Issues

My Facebook account was recently disabled permanently for allegedly violating their terms and conditions. However, I believe that I did not breach any rules. I received a login notification at 6am when I was asleep, but quickly changed my password upon waking up. Even though I removed a friend added during that time, both my Facebook and Instagram accounts were completely removed. I find it unfair that my multi-year-old account with cherished memories was taken down due to this incident. I would like to understand the exact reason for the account removal and see if there is any way to appeal this decision.

My Facebook account got hacked on December 29th, and I've been locked out ever since. Despite reaching out to them 13 times to resolve the issue, I haven't had any success. I confirmed my identity as the account holder by submitting photos of my ID and pictures of me holding a handwritten code. The hacker removed my phone and email from the recovery and two-factor authentication settings, but I was only able to change the password. Although Facebook restored my email, they failed to add back my phone number for receiving login codes. They sent a code and link to bypass this, but both failed to work as I encountered errors. After requesting another code and link in a reply, I haven't received a response from them, with only two out of 13 attempts resulting in replies.

I encountered an issue with my Christian Thomas account where a message was sent to numerous people without my knowledge. To regain access, I attempted to verify my account via email since I lack a cell phone number. Unfortunately, my attempts have been unsuccessful, and I am currently facing a desperate situation as I rely on Messenger for essential communication while being homeless. I also have a Christian Heath account that I am unable to access due to verification issues. My accounts have been compromised in the past, leading to inappropriate posts and my account suspension. My priority now is to regain access to my Christian Thomas account on Messenger to connect with vital contacts for assistance promptly to ensure my well-being.

It appears that my post was flagged on your platform for using a phrase that some may consider inappropriate. The phrase "F***ING WHITE PEOPLE" was meant as a humorous remark, and it was not intended to be derogatory or offensive. I, myself, am white. I kindly request that my account be reinstated as I believe my comment did not violate community standards. The current situation has led to inconveniences such as the restriction of access to my company page and has disrupted my interactions on the platform, affecting both my time and relationships. I trust that you will address this matter promptly to demonstrate care for your users. Thank you.

Hello, I'm Ben Jones. I recently set up a Facebook business page for my dad, including essential details like the profile picture, business location, and contact information. Everything was ready for him to start showcasing his products and establishing his brand. However, Facebook unexpectedly shut down the account for review, consequently locking my dad out of his personal account, which he needs for client communication. I am looking for guidance on how to regain access to the account or how to contact Facebook directly. I understand that waiting for the review process may be necessary, but I have seen cases where accounts remain closed without any follow-up. I have reviewed the guidelines and believe I have not violated any rules; I simply set up the account with basic information. Thank you for your assistance. Ben

Hello, Last Friday, my Facebook account was hacked after responding to a spam message from one of my Facebook friends. Initially, my email was compromised, but I was able to update the password. Unfortunately, I was not able to secure my Facebook account. Despite reaching out to the Facebook Help Center, I have not received a resolution. The email address for confirmation on the account has been changed to an old account I no longer have access to, making password recovery impossible. I have attempted all the account recovery steps to no avail. Subsequently, my friends contacted me reporting strange messages from my compromised account, with some of their accounts being affected as well. I am seeking advice on how to regain control of my account or alternatively deactivate it.

Hello, I am experiencing difficulty logging into my account and have been unable to do so for almost a year. Despite filling out numerous forms, I have not received any responses. I would greatly appreciate assistance with this matter. The listed phone numbers associated with my account have been changed, and I no longer have access to the recovery email I set up when I was younger. I have repeatedly tried to use the trusted contacts feature, but after entering the codes sent by them, I never receive the promised recovery link. I have attempted the trusted contacts option more than 10 times over the past year without success. My account email is [redacted], and my name is Nadeen Ashraf. I am willing to provide any necessary proof of identity to regain access to my account. Thank you for your help. Sincerely, Nadeen

I recently got disabled for posting videos. Despite being warned, I continued to post Serie A videos that my fans enjoy. To comply with the rules, I started filming the games on my TV instead of reposting them. Despite my intentions to show my support for Serie A, I understand now that it was a mistake. I respectfully ask for your understanding and promise not to post videos of Cristiano again. I will inform others as well to prevent similar situations. Thank you for your attention to this matter. Cheers!

Hello, I am Alfredo Torres from Acodanza, Peru, a long-time Facebook user. I am reaching out to confirm if the message I received is genuinely from Facebook. I would like to take immediate action regarding the emails I received at my email address, [redacted] I kindly request a prompt response to address this matter effectively. Thank you, Alfredo Torres P. Below is the message I received with a reference code from Facebook: Dear Facebook User, RE: [redacted] Facebook Compensation Fund of $[redacted],[redacted].00 USD, Reference Code FB06619 I am Mark Zuckerberg, Founder of Facebook, and we have chosen your email for an $[redacted],[redacted].00 USD compensation fund as part of our anniversary celebration. Kindly provide the requested details to claim your fund promptly. Remember to keep your information confidential, especially the reference code FB06619, to avoid any issues. Awaiting your prompt response with the necessary information. Thank you for being a valued Facebook user. Regards, Mrs. Sheryl Sandberg Facebook Chief Operating Officer.

Hello! I am reaching out for assistance as I recently discovered an unauthorized charge on my credit card statement from Dec 2nd. The charge is for a Facebk ad for $28.52. I do not have a business account nor have ever placed a Facebook ad. This is concerning as I did not authorize this purchase and am unsure how my credit card information was used for this transaction. I would appreciate an explanation for this charge and kindly request for the $28.52 to be refunded back to my account. It is important to note that the credit card used for this transaction is no longer active due to a security concern, and a new card has been issued to me. Thank you for your attention to this matter. -Kiki-

Hello, I'm reaching out from Canada. I recently noticed a charge on my credit card statement for a Facebook ad. However, I do not have a business account nor have I ever placed an ad on Facebook. The charge of $28.52 appeared on my Mastercard (PC Financial) on December 2nd, described as "Facebk Ads !9.00 IRL 1.[redacted]31 IRL EUR." I am concerned about how this charge was made without my authorization and would like an explanation for this situation. As the credit card used is no longer active due to a security issue, I want the $28.52 refunded to me. Thank you for your attention to this matter. Best regards,~Kiki~ Contact me at [redacted]

Hello, I am seeking assistance regarding an unexpected charge on my credit card for a Facebook ad that I did not authorize. The charge of $28.52 was made on December 2nd to my Mastercard through PC Financial. The statement indicates the charge as "Facebk Ads !9.00 IRL 1.[redacted]31 IRL EUR." I do not have a business account nor have I ever placed a Facebook ad. I am concerned about how this transaction occurred without my consent and why it was charged to a card I did not link to Facebook. Given that this credit card is no longer active due to security reasons, I would appreciate it if the $28.52 could be refunded to my account promptly. I wanted to bring this to your attention along with the card issue, which has since been resolved with a new active card. Thank you for your assistance in this matter. - Kiki

My phone was stolen, so I had to get a new one. Unfortunately, my Google account wasn't backed up, and now I can't receive the code needed to reset my password because it's being sent to my old phone number. I've sent pictures of the code, my license, and tried contacting Facebook for a week with no response. I've had to create multiple Facebook accounts due to phone changes but don't want to lose my friends, family, and old photos. I'm lost on what to do next as I can't find a good contact for the Facebook help center. Thank you for your help.

I am having trouble logging into my Facebook mobile app on my new device. Despite my phone number remaining the same, I am unable to access my account as it requires a login code that I have been requesting for weeks. I have contacted Facebook help multiple times and provided the necessary documentation for verification, but after three weeks, I still have not received the code. Strangely, I receive emails updating me on my timeline activities, indicating that my account is active. I am hoping for a resolution from Facebook help to send me a new login code promptly so I can use the Facebook app on my phone.

Dear Sir or Madam, I am writing to request assistance in recovering my Facebook account, which was disabled two weeks ago. I am based in Lilongwe, Malawi. I am unsure of the exact reason for the account disablement, but I suspect it may be related to my phone being stolen on December 23, [redacted], and subsequently replaced. Following the theft, I obtained a new phone on the same day, which may have triggered Facebook's security measures due to the sudden change in device. Despite trying to create new accounts, they have all been disabled as well. I kindly ask for your help in restoring access to my original account under the username IsaiahEmmanuel78 (Isaiah E. Sunganimoyo). Thank you, Isaiah

I recently launched a print-on-demand e-commerce website with a solid marketing and business plan. I heavily relied on Facebook and Instagram ads for my strategy. However, after setting up my accounts, I received a message stating my business account was not allowed to advertise due to non-compliance with their Advertising Policies. I followed the steps to request a review, but after 13 days and multiple follow-ups on the support thread, I have yet to receive a response. This situation is frustrating as it is significantly impacting my business operations, resulting in financial losses every day.

Hello Instagram community, I recently discovered that my account has been disabled, which has left me feeling disheartened. My business, @norrortenskompaniet, was built with immense dedication of time and money, along with the trust of my loyal customers. Unfortunately, I am unable to log in, which means I cannot reach out to customers who have already paid, potentially causing them to question the legitimacy of the business. My personal account, @mr1frosty, was also deleted without any clear explanation. Despite this, my primary concern is the business I have worked hard to establish and the financial investments made. I wish to request a review of my account as I believe I have not violated any terms or conditions. The sudden deletion of my account is distressing as I have devoted significant resources to promote it. I genuinely hope for a resolution to this issue as it has a significant impact on my life and the sacrifices made to pursue this business endeavor. Thank you for your attention.

Hello, I have been using Facebook without any problems for years, especially for promoting my website and businesses. However, recently, I have encountered an issue with my website URL "championscholarorg.weebly.com". Facebook blocked my website, deleted my posts and page posts, and restricted me from sharing with my team. To resolve this, we tried changing the domain to "team" instead of "org," but the issue recurred after a week. We made further changes, simplifying the domain to just "championscholars," only to face the same block the next day. Despite our aim to assist scholars worldwide, our content keeps getting removed, hindering our reach. We have had to switch our domain name three times in the last two weeks, each time facing a block shortly after. Any assistance would be greatly appreciated.

My website, "championscholarorg.weebly.com," was blocked, and all posts and page content were deleted. I also couldn't share it with my team. To resolve this, we decided to change the domain name from "org" to team. Everything seemed fine for a week, but then Facebook informed me that it was blocked again. We changed it once more, this time simplifying the title to "championscholars." Unfortunately, it was blocked again just after a day.

Yesterday evening UK time, I was adding contacts to my business Facebook page, "The International Raffle Company," linked to my personal page, Claudiu-Mihai Piciarca. Suddenly, I was logged out and prompted to reset my password. After doing so, it requested a code to be sent to one of two old phone numbers listed on my account—numbers from Romania and the United States that I no longer have access to. Despite attempting to recover my account via email, it continues to ask for a code from those outdated phone numbers. I hope to regain access to my account by updating it with my current UK number, which is UK(+44) [redacted]4, registered in my name for the past four years.