Facebook Customer Service Issues

Hello, on January 4, [redacted], I reached out to Facebook and haven't received a response yet regarding my Farmville 2 game issue. I've been unable to access "Sunshine Farms" despite having Farm bucks. When trying to change my password, Facebook sends the code to an old gmail account. I can only receive the code at [redacted] I've asked friends to contact [redacted] on my behalf to confirm my identity since my account was disabled on Dec 10, [redacted]. Please reach out to me at 1-[redacted] or email me at [redacted] My Farmville 2 ID is [redacted]2 zynga [redacted]. I've had this account for around 9 - 10 years and need help accessing it. Thank you.

Hi there, I haven't received any response from you or Facebook since my previous email. I still have some farm bucks in Farmville 2 that I purchased recently. I'm unable to access my Farmville 2 "Sunshine Farms" on Facebook. I've been playing this game for about 9 to 10 years. The issue now is changing my password because Facebook is sending the code to my old, inactive Gmail account. I can only receive the new code on [redacted] I've tried reaching out to some Facebook friends for help. If you have another way to contact Facebook, please let me know. Here are my details for reference: - Rose Mary Chmay - [redacted] Jarvis St. Fort Erie, Ont. Canada, L2A 2S5 - Phone: [redacted]0 - [redacted] - Farmville 2 on Facebook ID: [redacted]2 Zynga [redacted] Thanks, Rose Mary Chmay

I have used Facebook on and off since [redacted] using different email accounts and versions of my name. I have not been active for about 4 years. I tried to access an old account but had issues with the new security measures. I do not have a cell phone and just want access to view and download photos from my late brother's public profile. Despite failed attempts, Facebook has blocked my access. I am frustrated and seeking help, but previous attempts have been unhelpful. Please only contact me if you have a potential solution. Thanks, Frank Stratikis.

Dear Facebook Help Team, I wanted to inform you that this is my primary and only account on Facebook which I have been using for several years. The groups, pages, and events on this account are of great importance to me. Unfortunately, I encountered an issue when I was asked by Facebook to confirm/update my name with documents. I submitted my authentic NID card issued by the Bangladesh Government, but it resulted in my account being inaccessible while additional documents are being reviewed. This account holds significant business documents, personal friends, and data that I urgently need access to. I kindly request a reevaluation of my profile information: - Nick Name: চাঁদের পরী - Birth Name / Real Name: MST AFROJA AKTER - Date of Birth: 15 Dec [redacted] - Phone Number: +[redacted][redacted] - Email: [redacted] I am eagerly awaiting your assistance in resolving this matter. Thank you, Facebook Help Team.

My Facebook and Messenger account under the name (Frankie Orick) has been hacked. There is a picture of me on the cover page of both platforms, but I cannot access the account. I lost access to the recovery phone number and email accounts as they were linked to an old device from early [redacted]. My ex-girlfriend had tampered with my accounts, leading to frequent password changes. Currently, my wife and I share her Facebook and Messenger accounts under her name ([redacted]) for verification. My new Gmail account is [redacted] Due to past hacking incidents, I had to switch from [redacted] and [redacted] I am sentimental about my first Facebook account because it contains cherished memories. I can provide identification and have friends who can verify my identity. My mother's name is Peggy Weaver. I seek assistance in recovering my hacked accounts. Thank you.

Hello, I manage a Facebook page called Tg-box, which was created by a former employee about 2-3 years ago. Although I am the administrator, his name still appears as the owner, which is incorrect. Our company Total Gravura is the rightful owner. The former employee admits it was a mistake and is willing to cooperate to rectify the situation by changing it from his personal profile. However, I am unsure how to proceed. Could you provide a step-by-step guide on how to remove him as the owner of the page and transfer ownership to our company? For further communication, please reach out to me via email. Thank you, Igor T.

Hi Facebook Support Team, My girlfriend, Eva Causevic Becsei, is having trouble accessing her account and I'm reaching out for assistance. She recently got a new phone in October [redacted] and encountered issues logging into her Facebook account. Unfortunately, she forgot her password and has been unable to recover it due to not having associated phone numbers or security answers. I've helped her set up a new Gmail account, [redacted], but she hasn't updated it on her Facebook profile. I believe with your help, we can resolve this situation and regain access to her account. Your prompt assistance would be greatly appreciated as we've tried Google's recovery options with no success. Thank you for your attention to this matter. We look forward to hearing from you soon. Sincerely, [Redacted]

Hello Facebook Community, I appreciate your attention to my recent appeal. My Facebook Ad Account was deactivated on [date] for the reason stated as "[reason provided]." Facebook Ads play a vital role in boosting my business, with a monthly investment of approximately [monthly amount]. I had plans to scale this up in the near future. Upon investigating, I discovered that ad number [Ad ID] inadvertently breached the policy on "[policy violated]." I acknowledge my mistake and will ensure to remove the ad and take greater care to prevent such issues moving forward. In the meantime, I kindly ask for guidance on the steps I can take to have my account reinstated. Thank you for your assistance.

I am deeply upset by this situation. I have never posted anything threatening, graphic, or supported any violent organizations. As a school teacher, my social media only includes motivational quotes and family pictures. I fear my account may have been hacked. Tragically, I lost my sister and father-in-law recently, and I cherish the memories and conversations shared with them on Messenger. Additionally, I have years of photos of my children meticulously organized on Facebook, which I have not backed up elsewhere. It saddens me to think these memories may be lost. I humbly request the reactivation of my account, if only to save these precious pictures and messages. - Ashley C. Smith

I recently created a legitimate Facebook account. I have filled out all the necessary Facebook policies. I confirmed my identity using my birth certificate and activated two-step verification. However, I am unable to access my account currently as it is under review. I have experienced a similar situation before where my account was disabled after the review process. I am seeking assistance to resolve this issue promptly. My Facebook username is [redacted] (Shariful Islam). Thank you.

Hello! Recently, I believe my Facebook account was hacked, leading to compromises on my Spotify and Instagram accounts last week. I've taken steps to deactivate the "log in with Facebook" feature on both platforms. While resetting my passwords during a busy work event, I forgot the new Facebook password. Currently, I can only access Facebook on my mobile device, not on my computer. Unfortunately, I can't recover the password because my attached Gmail account ([redacted]) is old, and I don't remember the password or the recovery email. Additionally, a recovery email on my Facebook account is a Hotmail address I don't recognize, and the security prompt it asks for a Frequent Flyer number I didn't set up. I suspect the hacker added this prompt. Please advise on how to resolve this issue. Communication via phone works best for me. Thank you for your assistance.

After receiving a new iPhone for my birthday, I encountered issues logging into Facebook due to an incorrect password. My account is linked to an old email and phone number, which made the recovery process challenging. Despite successfully recovering the account with the help of my trusted friends, updating my new phone number and email revealed they were associated with a different account. After obtaining a new email address, my profile disappeared, leaving my friends unable to locate me. Although I managed to retrieve my old passcodes, they are ineffective. My old email is [redacted], and my name on the account is Stephanie Frerfrer. I am eager to regain access to my profile, which holds cherished memories, including photos of deceased family members.

Around two years ago, my personal Facebook account got disabled for sharing cover songs where I played popular radio tracks. I made it clear in the videos that it was just me doing covers and not claiming them as my own. Unfortunately, I lost almost a decade's worth of photos of my daughter due to this. Despite numerous appeals and inquiries to Facebook, I have not received any response. The message I received stated that content was removed due to a copyright notice from Universal Music Publishing Group, with an email from David Benjamin. I am desperate to recover my account and the precious pictures of my daughter. Can anyone suggest a way to resolve this and retrieve my account and photos?

I used to manage a Facebook page at fb.com/nhakhoatanphuong for my dental clinic, Nha khoa Tan Phuong. My uncle and I worked hard to create valuable content for over three years, but Facebook suddenly unpublished the page, citing a violation of their policies. Despite appealing, they permanently deleted our page. I tried to create a new page with the same name and a different URL (fb.com/phongkhamnhakhoatanphuong), but it was also removed for having similarities to the first page. Now I'm unable to create a page for my clinic and connect with clients on Facebook, leading to a significant drop in our revenue. I believe I have not violated any policies and would appreciate a review of my case. I hope to either regain access to my original page or be allowed to use the names and information related to my dental clinic to continue my work.

Hello, I am reaching out because I believe Facebook did not understand my issue. On 12.01.[redacted], someone hacked my Facebook account, which belongs to Gabriela Petrova. I usually log in using my phone number, [redacted], and now I can't access my account because the hacker changed the email to [redacted], which is not mine. I created a new account to contact Facebook about this, but they didn't comprehend my situation, and my new account got banned by "Facebook support help." Can anyone assist me in regaining access to my original account and finding out who hacked it? The hacker demanded money from many of my friends. I am willing to provide my ID, passport, and driver's license to prove ownership of the account. I am desperate for help before involving the police. Please contact me at [redacted]

On December 19th, [redacted], I attempted to access my personal page but received a message indicating my email and phone number were not found. After multiple failed login attempts, my account was disabled. I am also unable to access my Instagram and Facebook Business pages, where I am the admin. Suspecting a hack, I noticed unauthorized charges on my credit card linked to the Pages Manager account. Despite appeals and reports, my attempts to resolve the issue have been unsuccessful. On the same day, I received an email stating that my account was permanently disabled with no further assistance provided. This situation is disrupting my ability to communicate with customers, run ads, and respond to inquiries. I am eager to have my accounts reinstated and seek assistance in resolving this matter.

I recently encountered an issue with my Facebook account. Upon logging in, I noticed the language had been changed to Portuguese, which I don't understand. When attempting to reset my password due to this suspicious activity, I was locked out and prompted to upload a photo. I complied and have been an active user since Facebook's inception. I rely on the platform daily to stay connected with family and friends, some of whom I bond with through games like Happy Acres. Unfortunately, my in-game rewards are at risk of expiring due to this unexpected situation, likely caused by a hack or unauthorized access to my account. I urge Facebook to address and resolve this matter promptly, as delays in resolving such issues can be frustrating for users like myself.

Hello, I am seeking assistance regarding the theft of my Facebook pages. My original page, used for years under the name Jacquelyn JoAnn Reid, has been stolen, along with a secondary page named Hopej, created to monitor the first. The unauthorized access also involves my email addresses [redacted] and [redacted], which have been compromised. An individual posing as my friend requested my account login information under the false pretense of winning a prize, leading to further unauthorized access attempts. Subsequently, new email accounts under my name, some with numerical extensions after "reid" and lacking profile pictures, were created without my consent. I am in distress over this situation and am urgently seeking resolution to retrieve my original Facebook page, restore associated images, and eliminate any illegitimate accounts linked to my name. I fear that personal details such as email addresses, phone numbers, and birth date may be misused by the perpetrators. Your prompt assistance in addressing this matter would be greatly appreciated. Thank you, Jacquelyn Reid

Please assist in regaining access to my Instagram account @lulnipnip6. My name is Mya Anderson, and I've put a lot of effort into my account. Being a high school senior, I cherish the photos not stored elsewhere. My Instagram holds sentimental value as I lack real-life connections. The videos and pictures are irreplaceable to me. Kindly help me recover my account.

I'm Kristy Reid. I opened a Facebook account, added friends and family, then got a message about suspicious activity needing a photo for identity verification. Although I was worried about security, I provided a picture. However, I got locked out and couldn't access Facebook until they reviewed it. I tried to create a new account with another email, but the same issue arose each time I added a friend. I'm distressed and frustrated because I put a lot of effort into my profile, and now I have to resend friend requests. It's frustrating when Facebook disables an account without providing a way to contact them. I would appreciate any assistance with this problem.