Delta Airlines Customer Service Issues

PNR: H3W4ZX - Passenger: Mr. Rahul Kapur traveling on Delta Airline from New York to Atlanta on January 22, [redacted]. Mr. Kapur had two checked-in bags from Delhi to Atlanta. Upon arrival in New York, he retrieved the bags, then proceeded to the Delta domestic terminal for recheck. Despite having the bag counterfoils, new baggage tags were not provided. After reaching Atlanta, both bags were missing. A file number ATLDL [redacted] was created for the missing bags. Delta assistance mentioned the bags would be located at JFK and sent promptly, but there have been no updates. The missing bags contain Samsonite black suitcases - one overnight and one full-size. Mr. Kapur urgently requires his belongings for a scheduled event at the IPPE in Atlanta. One bag was delivered, and the status of the second bag is awaited. Notably, the bag tag's count was altered by the airline. This is a pressing matter demanding immediate attention. Mr. Kapur can be reached at Embassy Suites Buckhead, Atlanta, or contact Deepa Sharma, Mr. Akash Rastogi, or Mr. Rahul Kapur for updates on the missing bag delivery.

My friend was traveling to Serbia with Delta (ORD-JFK) in First Class paid by charity, then with Air Serbia (JFK-BEG) in First Class. He is 52 years old and suffering from ALS, returning to Serbia to pass away. When they arrived at JFK, his brand-new wheelchair (worth $33,[redacted]) was significantly damaged. Despite contacting Delta twice and receiving a case number ([redacted]5), their response time exceeds 30 days. He is now bedridden and in pain in Serbia, as his 80-year-old father struggles to lift him without the wheelchair. After speaking with Dale from Delta's baggage claim, he escalated the case, but no progress has been made since January 19. All wheelchair receipts from NUMOTION are available. Urgent assistance is needed for my friend who urgently requires his wheelchair. Thank you, Janis Toth.

My friend traveled to Serbia with Delta Airlines in First Class paid for by charity from ORD to JFK, then with Air Serbia in First Class from JFK to BEG. Unfortunately, his brand new wheelchair worth $33,[redacted] was seriously damaged during the journey, causing a great deal of distress as he is now bedridden without it in Serbia due to his ALS condition. Despite contacting Delta twice and receiving a case number, [redacted]5, the response time has been delayed, leaving my friend in a vulnerable state. I spoke with a baggage claim representative named Dale, who has escalated the case, but I am still awaiting a resolution. My friend urgently requires this wheelchair for comfort and mobility. Any assistance in expediting this matter would be greatly appreciated. Thank you. Janis Toth.

I have a suggestion to improve customer service at Delta regarding lost luggage incidents. It would be beneficial for baggage office staff to offer an apology on behalf of the airline as a standard practice. During my recent flight from DEN to SLC on Jan. 11, my baggage was left behind in Denver. Despite the professional assistance from a staff member named Sinai, who informed me about my bag's location and eventually had it delivered to my home the next day, there was a notable absence of an apology from Delta for the inconvenience. Expressing a simple "I'm sorry" in such situations can go a long way in showing empathy and concern. I believe this small gesture could enhance the overall customer experience. Thank you for considering this feedback.

Hello, On February 3, [redacted], I booked a return flight from SANTO DOMINGO to PARIS CHARLES DE GAULLE with a layover in NEW YORK KENNEDY. The departure from SANTO DOMINGO at 3:05 pm with an arrival in NEW YORK KENNEDY at 6:30 pm went well, and there was assistance provided for my father-in-law. However, the plane had to wait for two other planes to park in front of us, and then a lady fell ill on the plane, which caused us to be stuck on the plane for 45 minutes. My father-in-law and I had to run to get to the terminal on the opposite side of our landing runway without assistance, knowing he can't walk too much. When we arrived at the boarding gate at 7:42 pm, the lady refused our check-in, despite me explaining the incident on the plane and that our luggage was checked on this flight, the plane was still there, and there was only a 2-minute difference. It was not our fault. However, it was categorically refused, and we were sent to the ticket office and put on another flight at 10:30 pm, knowing that my father-in-law has heart problems, struggles to stand, and his medication was on the plane that departed. We had to wait for over 3 hours and were made to board last. Even the 10:30 pm flight was delayed; we took off at 11 pm and landed at Charles de Gaulle at 12:30 pm. The staff's friendliness at New York airport is terrible. I request a refund for our 2 plane tickets from New York to Charles de Gaulle. Thank you for your response.

Hello, On February 3rd, I took a return flight from Santo Domingo to Paris Charles de Gaulle with a layover in New York JFK and requested assistance for my father-in-law who has heart issues and difficulty walking. The takeoff from Santo Domingo went smoothly, but upon landing in JFK, we were delayed for three quarters of an hour due to another passenger falling ill on the plane. Subsequently, we had to rush to the terminal, facing a considerable distance to cover with no assistance provided, despite my father-in-law's limited mobility. Despite arriving at the gate at 7:42 pm, just two minutes after the check-in closed, we were denied boarding. We were rebooked on a later flight at 10:40 pm, causing undue stress as my father-in-law's medication was in his checked baggage on the original flight. The unhelpful attitude of the New York airport staff left a lot to be desired, and we faced further delays even on the rescheduled flight. We landed at Charles de Gaulle airport at 12:30 pm. The Delta Airlines crew suggested I contact you for compensation regarding our tickets for the disrupted leg of the journey. Reservation Number: H2FY6I Email: [redacted] Passenger 1: F. GUELAÏ - DOB: 05/11/[redacted] Passenger 2: J.-L. BAUDRY - DOB: 11/05/[redacted] Thank you for your attention to this matter.

I recently flew with Delta Airlines from Montpellier to Santo Domingo via Air France with a 2-hour delay. My connection in CDG was only 5 minutes, and then I had a layover in New York before arriving in Santo Domingo. Unfortunately, my two checked bags have not been delivered, despite filing a claim at the Santo Domingo airport. They didn't provide me with a claim number, and I was told they would be delivered to my hotel, but they haven't arrived yet. I urgently need my bags as one of them contains my two-week supply of medical treatment. Please assist before my stay ends on February 20th. The flight numbers from Montpellier were AF [redacted], then DL265, and finally DL [redacted]. The bag tag numbers are [redacted] (5kg) and [redacted] (16kg), with the PNR being UXPTKD. It's crucial for me to retrieve these bags promptly. Thank you.

I recently booked a flight with Delta Airlines, my ticket number is [redacted][redacted]. The flights were with Virgin Atlantic. Unfortunately, upon my return journey, the flight from Kennedy Airport was delayed. Even though I was assured by the Virgin Atlantic flight crew that the information of our delay would be passed on to Virgin Atlantic at Heathrow, my connecting flight to Tel Aviv did not wait for me. Despite promises of assistance, no one met me at the gate as agreed. I spotted my Tel Aviv flight still at the gate while going through security at Heathrow, but there was no attempt made to contact me or help me board. When I reached the Virgin counter after security, the staff seemed unaware of why I was there. By the time I made it to the gate, the flight had already departed, and the staff had no knowledge of my delay. I am looking to file a claim for the delayed flight to the next morning and seek compensation for this inconvenience caused by Delta (Virgin Airlines).

I am trying to contact DELTA AIRLINES FRANCE via email or a phone appointment because no one is picking up when I call. My mother, who lives in France, managed to reach them and asked for an email, but they refused, stating that our ticket is for the USA and we need to call Delta in the USA. However, it clearly states: "Customers residing outside the United States should call Delta's reservation service in their country." Our country is France! So, we are trying to reach them because we cannot confirm the purchase of tickets. Moreover, we are unable to select legroom seats for tickets ALREADY PURCHASED between JACKSON and PARIS!! PARIS is in FRANCE! Therefore, they should provide us with an email or a phone appointment as I cannot wait for 3 hours. I live in FRENCH POLYNESIA, so a meeting at 8 AM in Paris, or at 5:30 PM in Paris since they close at 6 PM, would be appreciated.

On February 17, [redacted], I flew Delta Flight [redacted] from LGA to DTW, seated in 24D. Despite being a regular traveler to Detroit, I faced an unpleasant experience during boarding. The gate agent unexpectedly tagged my carry-on for gate check, disregarding my usual placement of the bag. This incident led to a series of uncomfortable interactions with the ground crew and flight attendant, who insisted I couldn't bring my bag on board. After asserting that my bag fits in the overhead bin, I managed to stow it there successfully. The multiple poorly handled encounters by Delta staff left me feeling embarrassed in front of my family. Upon landing, I encountered more unprofessional behavior from the lead flight attendant. I am seeking financial compensation for the mistreatment I experienced and advocating for changes in the airline industry's policies to ensure fair treatment for passengers in all seating areas. I look forward to your professional and thoughtful response. Best regards, Dennis S.

On December 6, [redacted], we traveled with Delta Airlines from Brussels to New York and Orlando. Our return flight scheduled for December 15, [redacted], from Orlando to Amsterdam and then Brussels on December 16, [redacted], got canceled by Delta Airlines on December 14, [redacted]. We were rerouted by KLM to depart on December 15, [redacted], from Orlando to Dublin and continue on December 16, [redacted], from Dublin to Brussels with Aer Lingus. We were not offered the option to fly directly to Amsterdam as initially planned. Our preference for Delta Airlines was due to the inclusive services compared to the additional charges on Aer Lingus. Following the advice of Connections Antwerp travel agency, we submitted a complaint through the Delta Airlines website on December 20, [redacted], but as of now, we have not received any response.

Our vacation to Cancun was originally set for June with flights arranged by the resort. The initial flight with Delta on June 2 from Nashville connecting in Atlanta was rescheduled by Delta two days ago to June 1. After contacting the resort, they assured me that Delta had rectified the change and provided new flight details, though no email confirmation was received. Currently, Delta's website reflects the flight adjustment, but it differs from the information the resort provided. It seems the resort may be unaware of the correct flight details. I am now attempting to reach Delta to be placed on flight DL [redacted] BNA-ATL on June 2 due to the airline's alteration. Despite my attempts, I have not been able to get through on the provided number after already investing three hours into this matter.

While browsing online, I came across a Delta flight at a great price. As a loyal SkyMiles member, I was excited. However, I also saw an offer to get a temporary card number by applying for an American Express Gold Card to book immediately. I applied on Feb. 26 and received confirmation from American Express. Unfortunately, they couldn't provide me with a temporary credit card number for the booking, and I'm now feeling stuck. They mentioned I'll receive my new card on March 8, but meanwhile, the flight prices have risen significantly. I'd appreciate any assistance you could offer. Thank you.

I am trying to purchase a ticket online from Paris to France through your website, but I am encountering payment issues. I have attempted payment with multiple bank cards, however, the transactions are continuously being declined. Is it possible to make a reservation over the phone instead? Could you provide me with a different contact number to reach you from Europe? The waiting period for the American hotline is extensive, and the call charges are prohibitive. This matter is time-sensitive. I am looking to book a flight from Paris to NYC departing on March 19 at 11:30, and returning from New York to Paris on March 25 at 10:30 pm.

I experienced a highly distressing situation on Delta flight DL1870 from Atlanta to Savannah. Due to weather conditions, we were stranded on the plane for over 6 hours without food, water, or the option to disembark. The lack of clear communication from the staff added to the frustration after a 2-hour flight from Grand Cayman extended into a 10-hour ordeal. Limited refreshments, unsanitary conditions, and unhelpful flight attendants made the experience unbearable. Upon arrival in Atlanta, further logistical challenges arose as we missed our transport. Delta's compensation of [redacted] SkyMiles, equivalent to about $10, felt inadequate given the circumstances. We are requesting a full refund matching the cost of our return flight, as nothing else will remedy the situation. Thank you, T. and B. Lindell.

Hello, I departed from Las Vegas around 2 pm on the third and believe I left my Motorola Stylus phone near the gate, possibly while playing a game on the way there. It has a green case and is missing the stylus pen on the bottom right intake portal. My name is Whitney Wright, and I would be grateful if someone could check if it has been found. You can contact me at [redacted] or call/text [redacted] or [redacted]. Thank you! -Whitney

Dear Delta, I am hoping to transport my sports luggage (kite luggage approximately 31kg and 160cm) from Fort de France, Martinique to Cartagena, Colombia on the 16th of March, [redacted]. Even though I will be flying on the same day from Martinique to Cartagena, one of the airlines I booked with is unwilling to take my kite luggage. I am willing to handle the check-in and pick-up of the luggage. I would greatly appreciate if we could arrange for Delta to transport my luggage. Thank you in advance, Felix Nikulla

My flight from LAX to SAL experienced an 18-hour delay, rerouting me to Avianca. Unfortunately, upon arrival, my luggage went missing for four days. This logistical issue impacted my one-week trip significantly, leading to a lack of medication and clothing. Despite Delta's assurance that my bags had reached SAL, discussions with airport staff revealed otherwise. Only when a manager intervened, the truth emerged, and my bags were eventually sent, although their arrival was uncertain. The extensive time spent communicating with Delta, the distress of the missing items, and the uncertainty surrounding the luggage's whereabouts warrant a full refund for this inconvenience.

Dear readers, I wanted to inform you that my husband and I will be traveling with Delta Airlines from Schiphol to Salt Lake City on Thursday, May 11, with a return flight scheduled for May 29th. We will be staying in Provo, Utah, for nearly three weeks for a therapy session at the Cognitivefx clinic in hopes of improving my quality of life. I have been battling MS since [redacted] and experienced a severe stroke in [redacted], which significantly altered my life. Due to extreme fatigue and partial paralysis on my left side, flying has been a challenge for me, making it difficult to accumulate frequent flyer miles. Given the substantial cost of the therapy at $26,[redacted], flying business class is not financially feasible for us. I kindly request your consideration in upgrading our seats to business class to alleviate the strain of traveling and help me embark on the therapy feeling less exhaustively drained. I am willing to provide any necessary documentation to verify the authenticity of my situation. I appreciate your time and attention to this matter. Sincerely, Ieneke R.

I recently had a connecting flight with Delta from Vancouver to Seattle to Paris and then to Malta. Unfortunately, my second flight was delayed, causing me to miss my connecting flight to Malta on March 14th. The staff issued me a new ticket for a flight on March 15th, but this has caused me to miss a scheduled cruise in Malta. I may need to book another flight to reach the port city. I am inquiring if Delta can assist me in either refunding my original ticket or providing it as credit for future use. Name: Y. Zhou Delayed flight to Paris: DL80 Missed flight to Malta on March 14th: KM479 New flight to Malta on March 15th: KM479