Comdata Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Comdata customer service, archive #2. It includes a selection of 8 issue(s) reported November 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently using the Comdata FINTWIST card provided by my company for payroll transactions. On Monday, I was expecting two deposits, one from Friday 11/5 and one from Sunday 11/7. Initially, I received the Sunday deposit of $[redacted] successfully. However, when the Friday deposit of $[redacted] was processed, it was swiftly reversed, showing a -$[redacted] deduction labeled as a "fixed amount direct deposit," resulting in just under $5 remaining from that deposit. I am puzzled by this sudden change and would appreciate any insights into why it occurred, where the money went, and who authorized this adjustment.
Reported by GetHuman6791258 on вторник, 9 ноября 2021 г., 14:43
I recently received a Comdata debit Mastercard from Logisticare. The card included a Cardholder Agreement and a letter requesting an activation code to activate it. I have not found an activation code in the information provided. I have already received deposits from Modivcare on the card. I would like to request the cancellation of the current card as "lost" and have a new one issued with the existing funds transferred. My name is Kenneth L. Garwood, and the card number I received is 5[redacted] 5[redacted]. I kindly ask Comdata to send me a new card or provide the authorization code via text or email.
Reported by GetHuman-kensuehp on понедельник, 13 декабря 2021 г., 21:07
We have COMDATA set up at our location but are experiencing issues with accepting TCH and EFS cards. Customers are unable to make payments, leading to inconvenience. We are exploring whether there is an update needed or if approval is required from our corporate office at TXB17, [redacted] S. Highway [redacted] in Trenton, TX. Thank you, Tim Brumit.
Reported by GetHuman7108355 on среда, 9 февраля 2022 г., 23:23
I encountered a transaction issue involving a "Test Charge" that appeared three days later as "pending" and caused an overdraft. The original transaction was on my previous account with card ending in [redacted], Reference # M29306BM50PR for $26.50. I switched to a new card due to login issues and initially thought it was unauthorized. The $26.50 test charge unexpectedly changed to pending status and debited three days later, resulting in an overdraft that was then moved to my new account with card ending in [redacted], Reference # [redacted][redacted], which I am disputing. Despite speaking with an agent and being informed to wait until the 27th for the pending charge to be reversed, this situation has made it challenging for me to cover essential expenses before returning to work. I understand it's pending, but the delayed withdrawal causing financial strain seems unjust. I contemplate contacting the BBB, yet prefer to resolve this matter directly as it appears to be a clear-cut issue.
Reported by GetHuman7902815 on понедельник, 24 октября 2022 г., 20:17
Hello, I am Maria, representing the State Controller's Office Unclaimed Property Division. I am seeking a return call from a specialist who manages the transfer of unclaimed property to the State of California. I must discuss a case where an individual reached out to us on guidance from your team. I can be contacted at [redacted]. Thank you, Maria Perez State Controller's Office Unclaimed Property Division Property Owner Advocate
Reported by GetHuman-mgperez on пятница, 23 декабря 2022 г., 21:51
I was in contact earlier with a representative concerning our account AG178. She was meant to call us back at [redacted] to verify our identity for updating our account. She mentioned attempting to call twice at [redacted] with no answer, which is not accurate as our phones were attended to. Later, she left a voicemail on my inactive cell at [redacted] and mentioned trying to call one more time. As my cell is now active and the office line is staffed, we are awaiting her call. The representative, named Kenya, contacted my cell from [redacted].
Reported by GetHuman8124712 on среда, 25 января 2023 г., 17:38
I am experiencing issues with both the app and website when trying to transfer funds from my card account to my bank account. It is frustrating that I am unable to access my paycheck easily. I have been trying for a month now, and despite my efforts on the Fintwist app, I keep encountering obstacles with the "Out of Wallet" questions and the Security Question tab. The lack of clarity and user-friendliness of the app is making it difficult for me to manage my accounts. It's disappointing that I am unable to move my funds between accounts on the site as well.
Reported by GetHuman8626849 on вторник, 19 сентября 2023 г., 22:13
My name is Steven Orosco, and I am disputing claim #[redacted]4 regarding a $[redacted].00 charge made on August 8, [redacted]. I did not make this purchase, and it has been over 2 months. I have not received any email notification about this. I have contacted Fintwist customer service over the phone. I request that this dispute be reopened promptly. I am dissatisfied with your service and urgently need my money back. Kindly provide a phone number for me to discuss this issue as soon as possible. Thank you.
Reported by GetHuman8670008 on воскресенье, 22 октября 2023 г., 20:13

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