American Airlines Customer Service Issues

Good afternoon. My sons, R.B.B. and B.L.B.B., traveled with American Airlines on 01/20/[redacted] (AA [redacted]) and returned to Brazil on 02/03/[redacted] (AA [redacted]) from Miami with my cousin, A.S.B.R. Upon arriving in Campos dos Goytacazes, I noticed that one of their large suitcases, despite being wrapped at the Miami airport, arrived in Brazil severely damaged. The suitcase's locks were broken, and the outer trim was torn. I would like to inquire if it's possible to send photos to the airline regarding the condition of the baggage and if they could repair the damage. Thank you. C.B.B. cell (22) 99[redacted].

I arranged for my friend to travel and visit me in Tampa. Despite being fully aware of American Airlines' poor reputation, why can't they rebook passengers on more reliable carriers when facing constant delays. My friend was supposed to arrive at 9:30 pm, leaving Minneapolis at 2pm. He's been stuck in Chicago waiting to get here. The reason provided for the delay due to a lack of flight attendants seemed untrue. American Airlines needs to improve or consider shutting down. Delta Airlines stands out as reliable and well-liked, unlike the continuous issues with American Airlines. I, in my 50s, had a poor experience with American Airlines, facing a 6-hour delay and landing at a different airport. It's time for American Airlines to make significant changes for the benefit of passengers.

I flew from POS to FLL on January 14th and returned on January 18th. Unfortunately, my luggage was damaged during the trip. I tried calling the office, but the first agent couldn't resolve the issue, and I got cut off while on hold. When I called back, another agent said the person who could help me was busy and promised a return call. However, I have not received any callback yet. When I checked the baggage claim search online, it showed a message saying there was no record matching my information. I provided my details for the search, but I prefer not to share my ID online. This bag was a birthday gift, and I don't have a bill for it. I would appreciate any assistance. Thank you.

I recently experienced a troubling incident while attempting to check in for an American Airlines flight. Despite arriving slightly behind schedule, I assisted another passenger with a baby and their belongings, only to be met with unhelpful and rude behavior from the airline representatives. The way they treated me, including threatening to involve the police, was deeply upsetting. I have taken responsibility for my lateness but firmly believe that their handling of the situation was completely out of line. I am seeking a resolution and a refund of $[redacted] for the missed flight.

My flight from Augusta, GA to Charlotte, NC was canceled on Thursday, February 6, [redacted], and rescheduled for Charlotte on February 7, [redacted]. I waited in the Augusta airport for 5 hours before being informed of the cancellation, which led to $60.00 in Lyft fees to return home. Subsequently, I had to pay $50.00 for a three-hour drive to the Charlotte airport on February 7, where my flight was delayed for 5 hours before being canceled again and rebooked for 10:17 PM. Unfortunately, I couldn't wait due to a funeral I needed to attend. I received no food vouchers or future travel vouchers. I had to cancel the flight and book with Delta to arrive on time. This experience was frustrating, and I request a refund for the ticket, reimbursement for the wasted gas, and the $30.00 luggage fee. I am eager to receive information via phone or email regarding when I can expect my refund. My record locator is AOIHQV.

I have encountered a couple of issues with my American Airlines flights. Firstly, there has been a change in one of my flight times, causing a delay of 1 hour and 45 minutes to my vacation destination. This alteration has left me feeling dissatisfied, and I am seeking a solution such as a potential discount, an earlier flight, or even being reinstated on my original flight if possible. Secondly, I have not received email receipts for my American Airlines bookings. While I can view the details online, I would prefer to have official receipts directly sent to my email. My name is A.N. and I can provide the record locator numbers for the flights if necessary.

I traveled from Cville VA to Tucson on February 1 for a much-needed relaxation trip to El Conquistador. Unfortunately, American Airlines lost my luggage, and I didn't receive it until after 5 pm on February 2nd. Regrettably, this ruined my plans as I suffer from severe rheumatoid arthritis and couldn't enjoy any of the amenities without my belongings. I've already sent an email outlining my complaint and requesting reimbursement for the two nights at the hotel. The airline suggested purchasing replacement clothes, but the time and expense involved would have exceeded the cost of my stay.

On February 10, [redacted], Flight AA4781 from PHL to BWI was canceled. Despite this, we remained on the plane/runway for over an hour. Unfortunately, there were no other flights scheduled for that evening. We had to wait for our luggage for over an hour as the baggage claim had closed for the night. Due to factors beyond my control, I couldn't take the next day's flight from PHL to DCA since my car was parked at BWI. So, I rented a car from AVIS and drove to BWI. I'm seeking reimbursement for the flight from PHL to BWI, rental car expenses, gas, and tolls incurred due to this situation.

I made flight reservations to and from Orlando, FL for my brother's wedding with American Airlines 48 hours ago. As of now, I have not received a confirmation email. I am attempting to reach customer service to confirm the status of my booking. Despite calling three times, I have spent a total of an hour on hold without connecting to a representative. I am eager to receive confirmation of my reservation but require assistance from a live agent to address my concerns.

I made a reservation for an American Airlines flight a month ago. I recently received an email about changing the flight, but the new timing is inconvenient for me as it is quite early and the airport is far from my residence. I prefer to stick to the original flight or find an alternative closer in time. I am concerned about missing my flight if it's too early and I don't have transportation, so I would appreciate any assistance you can provide. Thanks, Hang N.

I hope to receive an email voucher to rebook a flight that was cancelled, which was originally scheduled in October [redacted]. I am reaching out regarding a recent experience I had with American Airlines. During a recent flight from FLL to BTV with a connection in Charlotte, there was a last-minute change resulting in a significant delay and inconvenience. I am now inquiring about the refund status related to Ticket Number: [redacted][redacted]. I was on the phone for a considerable time and was assisted by a helpful customer service representative who worked on rescheduling my flight but encountered issues due to the initial booking being for a cruise that was cancelled in October [redacted]. I am requesting a voucher for $[redacted] to cover the rebooking costs less the change fee. Please assist me in obtaining this voucher promptly, as I aim to finalize my travel plans for November [redacted].

American Airlines Customer Service, I am hoping to receive a voucher to rebook a flight from October [redacted] that was cancelled due to delays in ship construction. Despite a recent difficult experience with American Airlines, I am now focused on obtaining a refund for ticket number [redacted][redacted]. A helpful customer service representative assisted me in rescheduling a flight from BTV to FLL for November 4, [redacted], with return on November 17, [redacted]. However, due to a previous booking to Copenhagen that was cancelled in October [redacted], she was unable to issue the new ticket. I am requesting a voucher for $[redacted] to cover the cost of the new booking and change fees. Please ensure this request reaches the appropriate department promptly so I can proceed with booking the flight for November. Despite recent challenges, I plan to continue using American Airlines and hope for a resolution to this matter.

I am extremely disappointed with the lack of care and responsibility shown by the American Airlines disability assistance team when transferring my spastic quadriplegic daughter onto the airplane. Despite my clear verbal instructions for them to secure her seatbelt, they neglected to do so, resulting in a severe incident where she fell and sustained significant injuries. Despite reaching out to customer relations and providing witness accounts confirming the events, American Airlines failed to take appropriate action and even tried to shift blame onto my daughter and her attendant. This treatment is unacceptable, and I will not rest until justice is served. I have gathered evidence, including photos of the injuries and witness statements, to support our case. American Airlines must address this issue promptly and ensure that such negligence is not repeated, especially when dealing with vulnerable passengers requiring special assistance.

I had a trip planned to Iran in February. My itinerary included a flight from LAX to LHR with American Airlines, and then a connecting flight to Tehran via Turkish Airlines with a layover in Istanbul. Unfortunately, due to the Coronavirus outbreak, all flights to Iran were canceled. Turkish Airlines has agreed to refund me for the canceled flight. The first part of my ticket was purchased through Just Fly, who advised me to reach out to American Airlines directly. American Airlines informed me that they can change the travel date, but given the current uncertainty and lack of flights to Iran, I prefer to receive a credit for future use. My American Airlines record locator is MSKHXJ. Thank you for your assistance. Shahla T.

On February 29, while checking in three guests at our accommodation, I noticed that my boarding group was different from my sister and cousin's. I was in group 4, and they were in group 6. The receipt I received indicated a charge of $19.64 for priority seating, which I did not select or see as an option during check-in. The ticket agent at Richmond Airport confirmed it was for priority seating, but I did not intend to choose this option as I wanted to seat next to my sister. I would like to request a refund for the mistakenly assigned priority seating charge. Thank you. Best, Dale

I've recently had two surgeries close to my upcoming flight to Costa Rica on flight [redacted] departing from Chicago on March 14th. The most recent surgery was just a week before our trip. Although my ticket states I can walk but not do steps, my mobility has changed. I can only walk from the entrance of the plane to my seat. I've noticed that the ticket information repeatedly mentions walking except upstairs, which is no longer accurate. I'll be using a motorized scooter for assistance as usual.

I contacted American Airlines regarding my recent travel issue. They credited my account and my wife's Aadvantage account with 10,[redacted] miles, which I find inadequate. I have not received any responses to my follow-up emails, and I feel ignored. I have been a loyal American flyer and AAdvantage member for over 30 years. Due to the travel nightmare caused by American, I am considering switching to United. I was traveling with my wife J., and our children F. and C. on record locators BIQNIE and MGPYTX. Our itinerary from ORD to RDU to LHR on Dec. 22, [redacted], was severely disrupted by delays and a cancellation due to mechanical issues. Despite our efforts to find alternative flights, we were left on our own to make arrangements. The rebooking process was chaotic, resulting in us being split onto different flights, causing significant delays and stress. This situation also led to additional expenses for taxis and car rentals in London. I am requesting a full refund of $[redacted].30 spent on BIQNIE and MGPYTX.

I am trying to secure a reservation for my 15-year-old daughter from Miami International Airport to San Jose, Costa Rica on Flight [redacted] scheduled for July 16th. Unfortunately, my calls keep getting disconnected, and despite navigating the phone tree, I am repeatedly informed of long wait times and then disconnected. I wish there was an option to hold or receive a callback. Many airlines allow online bookings for minors, but it appears American Airlines requires booking minors over the phone due to their policy. This experience has left me feeling frustrated since I am directed to handle everything online, which creates a loop of being unable to finalize my daughter's reservation. If given a choice, I would prefer not to deal with these complications and book with another airline.

We had purchased a roundtrip ticket for my mother-in-law to travel with us from Burlington, VT to Fort Myers, FL on 3/11, returning on 3/18. Unfortunately, she can no longer make the trip due to scheduled surgery on 3/12. We'd like to switch her name on the ticket to our daughter's boyfriend, who could join us instead. Despite contacting Expedia and speaking with American Airlines, we were informed that changing the name on the ticket is against policy. We're frustrated as we've already paid for the tickets and purchased insurance. It seems unreasonable that we can't make a simple change like this.

We are currently in Florence, Italy, and were scheduled to fly back to Minneapolis, USA, on April 9th. Due to the current situation with the coronavirus, we are looking to return to MSP as soon as possible. I received an email from customer service regarding our VCR note on reservation DLOZCB, which waived the change fee. We are now located in Florence but can make our way to Rome. I am hoping to arrange a Barcelona to MSP flight at the earliest opportunity. Vueling Air offers a flight from Florence to Barcelona arriving at 2:15 pm, and our original flight (41) from Barcelona to MSP departs at 3:30 pm. Our ticket numbers are [redacted][redacted] and [redacted][redacted]. We tried contacting American Airlines but have been on hold for 45 minutes. - Dave B.