Amazon Customer Service Issues

Good evening, I have 3 suspended accounts. The first is [redacted], the second is [redacted], and the third is [redacted], which belongs to my father Giuseppe. I placed an order using the account [redacted] for a USB microphone for the PC. Then, with my father's account, I placed another order for a stand for the amplifier. If there are not enough funds for both items, please only send the stand. How can I check if the orders have been processed and paid for? The first order was for the microphone, so please send that and cancel the stand for the amplifier. I also planned to order the stand to have the money refunded onto my credit card when the first order was canceled. Now, which of the 2 orders do you want to send me, considering the price difference? Please send only the microphone and unlock the accounts. Thank you.

I misplaced an Amazon gift card that I bought at a local grocery store and wanted to cancel it. I had all the necessary receipts and numbers but had difficulty resolving the issue with the store, the gift card provider, and Amazon. Unfortunately, every attempt resulted in frustrating runarounds. To avoid wasting time on similar issues, the most straightforward solution is to refrain from purchasing Amazon Gift Cards. Cash is widely accepted and simplifies transactions. Ultimately, cash is always a dependable choice. Jeff Bezos will not go hungry, and he can seek help through my help desk if needed. Caveat Emptor.

Hello, I recently returned an item to Amazon in three separate boxes with individual codes. I can provide the UPS Store receipts if needed. Unfortunately, the return is not reflecting on my Amazon account. I believe there may have been a mix-up. Could you please let me know when I can expect to receive the refund? Thank you. - Bobby Young.

Hello, I wanted to inform you that I returned these 3 boxes, and I can provide the UPS Store receipts if needed. However, I noticed that the return hasn't reflected on my Amazon account yet. I believe there might be an issue. Could you please let me know when I can expect to receive the refund for this return? Thank you. Bobby Y.

I requested a return label for my order #[redacted]-[redacted]. I received the label along with instructions for use, which specify that the lithium battery label should be in color, but I am unable to print it in color. The UPS pickup for the return is scheduled for tomorrow, 4/23. Could you please cancel the pickup and send a lithium battery label in color via USPS instead? Thank you.

Dear Sir/Madam, I am James O. from Pune. I purchased a Samsung M01 from Amazon, and it was delivered from Mumbai on September 23, [redacted]. In April [redacted], I encountered issues with my phone and visited the Samsung service center in Somwar Peth, Pune. The service center representative claimed my phone had a display problem and insisted on a 3,[redacted] rupees charge for repairs. Refusing, I returned home and simply plugged in my phone, discovering it was working without any issues. It is evident that service center personnel may take advantage of customers during this pandemic. In addition to the display problem, I am experiencing issues with hearing and the battery, as it quickly drains after charging. I request a replacement for my phone due to these ongoing problems and the service center's questionable practices. I urge you to address my complaint promptly. I have attached my bill receipt from the phone's box. Please feel free to contact me via email or phone at [redacted]. Best regards, James

I just received a call from 1-[redacted] with an unclear message mentioning Amazon delivery. My order #[redacted]-[redacted] is currently out for delivery, and I need the driver to leave the package at the building reception as I'm at work. Despite my attempts to communicate in Spanish, the driver mentioned he only spoke Spanish and abruptly ended the call. I attempted to contact Amazon customer service at 1-[redacted] but was asked for my credit or debit card information, which I was uncomfortable providing over the phone, leading to the call being disconnected. Can someone please assist in contacting the driver to ensure the package is left with the building reception in the foyer?

Subject: Assistance Needed with Amazon Advantage Order #[redacted]#1QGZ To Whom It May Concern, Regarding order #[redacted]#1QGZ under account name Summers B and vendor code SUXHF, I am experiencing difficulties in accessing my Amazon Advantage account to confirm and fulfill the order. Despite multiple attempts to contact support, I have encountered issues without successful resolution. Upon receiving the order on Apr 19, I tried to log in using my saved password, which was rejected. After changing the password and receiving confirmation, I continued to face the "No Authorization" message upon login attempts. Various representatives, including Priyanka T., Raymark A., Mounika V., and Jorge Jorel IV M., have responded with links that did not resolve the issue. Despite efforts to seek help through Customer Service and email correspondences, I have not been able to access the necessary support. I have even been directed to a non-functional email address ([redacted]). I am reaching out for assistance in resolving these login issues and hope to receive a helpful response that does not consist of unhelpful links. Your prompt attention to this matter would be greatly appreciated. Kind regards, Jennie Helderman

To Anytime Buys Operations Manager F. Federico: I am writing in regards to order ID: [redacted]-[redacted]. Despite purchasing 3 triple rolls, I received 5 boxes of double roll paper towels from your company. Your method of asking me to return these items by self-transportation is unacceptable and places an undue burden on me. I expect a full refund for this error, along with a pick-up service arranged by your company to retrieve the 5 boxes from my residence. Should I have wanted double rolls, I would have purchased them from the nearby Walmart. I anticipate your prompt attention to this matter. Sincerely, Nancy Balhorn

Last Thursday, April 22, my Amazon account was hacked. The intruder made unauthorized purchases that were partially stopped, but one went through. Simultaneously, I was locked out of my account. I contacted Amazon's helpline at [redacted] [redacted] [redacted] twice on 22/04/[redacted] and explained the situation. Amazon confirmed the hack and warned me to be cautious of any suspicious communication. Despite my efforts, I have been unable to regain access as I have not logged in for years. Amazon assured me they would assist within 24 hours, but it has been 4 days now. I would appreciate any help with this matter. Thank you. Regards, G. Colwell.

Recently, Amazon has started using a new delivery company with tracking numbers starting with "TBA." Typically, I receive notifications that my package will arrive by 10 PM. I reside in an apartment building, and the TBA delivery team usually leaves packages at my front door, knocking to notify me. While I've been fortunate to be home for deliveries so far, my increasing appointments at the VA Hospital make it challenging. Unfortunately, there have been thefts in the apartment complex, and I fell victim to mailbox break-ins recently, resulting in a lost eBay package. As a senior living on a Social Security Disability Pension, this loss affects my finances at the Credit Union. Amazon seems unyielding about changing the delivery method once TBA is assigned, despite my preference for USPS or UPS, which have served me well since I started shopping on Amazon in [redacted]. While Amazon used to prioritize customer satisfaction, profit appears to be their current focus. I hope for a resolution to this delivery issue.

Today, when attempting to access my Amazon account, I encountered a requirement to respond to a text message on my cell phone. The message instructed me to tap on the screen, but as I have a "clamshell phone," I lack this functionality, preventing me from logging in. Despite contacting Amazon Customer Service by phone, the language barrier with three representatives hindered their understanding of my situation, leading to unhelpful advice. This issue with the text message challenges resurfaced after a month of being temporarily resolved by a previous representative. As elderly residents in a remote area, my spouse and I heavily rely on Amazon for purchases, and not being able to access our account presents a significant inconvenience.

My account was hacked on November 25th, [redacted], resulting in unauthorized orders for PlayStation $10.00 gift certificates and a $[redacted].00 certificate. I promptly contacted Amazon, but the person made more orders before they could be removed. Amazon put my account on hold for protection, advised me to contact my card issuer, and change my password. After some transactions were deleted, others were charged to my account. Finally, after disputing these charges, Amazon closed the case in my favor on February 3, [redacted]. However, my account remained locked, despite my requests for it to be reopened. I had to set up a new account with help from my card issuer. When I tried to place an order on the new account, I was unable to log in because it was linked to the old account with disputed charges. Despite explaining this to Amazon, the issue persists as they continue to ask me to pay for the fraudulent transactions. As a senior citizen on a fixed income, this has been a frustrating and lengthy ordeal.

On November 25, [redacted], my account got hacked, and unauthorized PlayStation gift card orders, including a $[redacted] one, were made. I contacted Amazon immediately to report this. Despite trying, I couldn't delete the gift cards. While on call with Amazon, more orders were placed. They assured me they would handle the issue and advised me to contact my card issuer. After some transactions were removed, others still charged my account. I disputed these with the bank, and Amazon initially claimed I had to pay. After much back and forth, on February **, ****, Amazon closed the case in my favor. However, they haven't unlocked my account, despite my requests, as they insist on payment for disputed charges. They eventually explained the account couldn't be reopened due to the hack. I had to set up a new account with Amazon using my card issuer's help. Although things seemed resolved, I later found out I couldn't access my account due to linked disputes. Despite numerous calls and explanations, the issue persists, with Amazon overlooking the closure of the claim in my favor.

No logro ingresar a mi cuenta después de cometer un error al intentar comprar una tarjeta de regalo con mi tarjeta de débito. Realicé la compra de dos montos y me bloquearon la cuenta. Actualmente, me solicitan un documento que no logro identificar. A pesar de haber enviado mi estado de cuenta, certificación bancaria y carta aclaratoria, no he obtenido respuesta. Necesito saber qué más debo hacer para que desbloqueen mi cuenta, ya que no tengo ningún recibo de pago debido a que no lo recibí. Tengo un libro en progreso que no he podido terminar debido al cierre de mi cuenta. La barrera del idioma dificulta la comunicación, ya que no hablo inglés.

I received a phone call tonight from [redacted] regarding my Amazon television order. Additionally, I got an email from TARGET about a purchase ID 3478DY[redacted]. The email confirms a successful purchase of a TCL 55" Class 4-Series 4K UHD HDR Smart Roku TV for $[redacted].99. It states the product will be delivered within 2 days with a charge appearing on my bank statement soon. It provides a support helpline number and encourages reaching out in case of payment queries. Another email from Target Customer Service Guest Survey requests feedback on a recent Target Customer Service experience on April 27, [redacted]. It asks about the likelihood of recommending Target to others and includes a link to share feedback. Lastly, a mention of receiving a free Walmart card by calling a certain number was made. I am unsure about these communications. Thank you.

Hello, I am reaching out to discuss my Amazon account, which is registered in Pakistan. Recently, my membership has been placed on hold due to suspected unusual activities. I would like to understand the cause behind this and the necessary steps to reactivate it. Additionally, I seek guidance on preventing such occurrences in the future as it is inconvenient to make international calls and explain the situation repeatedly due to the time difference. I have already sent a verification email containing details of my credit card's last digits and matching billing and shipping addresses, which are consistent with my profile information in Pakistan. I kindly request a prompt resolution of this matter. Your assistance is greatly appreciated. Thank you for your attention to this. Best regards, [initials]

Dear Customer Service Team, I've reached out to you via chat and phone approximately five times in the last month due to my inability to access my account. After being informed that a case was opened and your team was investigating the issue, I have not received any updates for several weeks. My problem arose when attempting to log into my Amazon account on a new computer to update payment information. I was prompted to reset my password and provide my credit card expiration date, which I no longer had since I had obtained a new card. Despite various attempts to reset the password, I kept receiving a message indicating that I had exceeded the limit. After multiple interactions with customer service, I was advised by a representative to create a new account, which would result in losing access to my Kindle and Audible libraries. The representative assured me a case would be opened to resolve the issue, but I have not received any follow-up communication. I am concerned about the status of my account and the potential loss of my purchased e-books and audio books. I request a resolution to this matter or, if unavoidable, some form of compensation. I value my Kindle library and hope to regain access to my account promptly. Sincerely,

I recently experienced an issue with an Amazon delivery. I placed an order for next day delivery, but was notified about an "attempt" to deliver that was unsuccessful due to an address issue. The tracking showed the delivery being attempted in a completely different location, which was very confusing. The customer service representatives I interacted with were not very helpful in resolving the situation. I had to go out and purchase the item elsewhere due to the delivery problem. When I called to address the issue, the representative did not provide a satisfactory explanation for the mix-up. This whole experience left me frustrated and disappointed, as I typically have had good experiences with Amazon. Moving forward, I hope Amazon can improve their tracking system to avoid similar issues in the future. Thank you, Rebecca McCausland

I am seeing double charges on my Prime Video account each month. Initially, I signed up for the $5.99 rate with Medicaid, but subsequent charges of $12.99 from December [redacted] to April [redacted] are unauthorized. There seems to be confusion, possibly related to email issues. Kindly avoid contacting me via my email [redacted] I typically used my phone number for sign-in, which now seems to be impacted. Given my tight budget, I cannot sustain two subscriptions. This discrepancy might have been an oversight on my end. Thank you for assisting me with this matter.